March 2024 by Ralph Adey
Porters have been managing my rental properties for many years and I have always found them to be excellent. They communicate very well with me and with the tenants and they take care of any issues that arise with the properties quickly and efficiently, always keeping me well informed and involved in any decisions that may need to be made.On the few occasions that a tenant has left one of my properties Porters have found good new tenants and I think that their fees for managing a change of tenancy with a new contract etc. are quite reasonable. The last tenant that left after some years in one of the properties told me that he was very happy with the way that it was managed by Porters and that they responded quickly and effectively to any issues that he raised.They have also been excellent at keeping abreast of all of the changes required by the Welsh government, giving me good advice and taking care of practical changes such as the fitting of mains powered smoke detectors.I don?t need to worry about any regular maintenance requirements such as annual Gas Safety Certificates because Porters take care of everything.To summarise, I highly recommend Porters to any Landlord and to anyone that may be considering renting a property that?s managed by them.
February 2024 by Danielle Shearing
Been a tenant through porters for over 4 years. Would highly recommend! Friendly and approachable staff, very quick to sort out any issues I?ve had. Can?t thank them enough for all the hard work they do!
February 2024 by Chloe Barnett
We have been tenants under porters since September last year and can honestly say they have been nothing but helpful and accommodating with any queries we have.Nothing is too much trouble for them, and they are very easy to contact via email/phone, they are always polite too.We cannot thank the team enough for everything they do, and we highly recommend using porters!
February 2024 by ross upton
Porters were amazing, I lived in one of their managed properties for nearly 4 yrs and they made my time in Wales so easy from a housing point of view. The rent was affordable. They were attentive to my requests for maintenance. They were courteous to me in all their engagements. Their communication was fantastic when updating me on the progress of any queries I had. Liz and Sherrie you were the two that took most of my communications and questions! Thanks so much to the two of you for your professionalism and genuine interest in making your I was comfortable, happy and safe in my flat. Thanks so much!
February 2024 by R P
Took over £300 out of the deposit. It was cleaner when we moved out than when we moved in. I've been renting for 20 years and never lost a single penny from a deposit. Can't recommend obviously
January 2024 by Eden Sylvester
Absolutely amazing estate agents! The whole team was fantastic during the initial process of renting a property, so friendly and always there to help with any queries we had. Having never rented before, they made us feel so supported and lessened any anxieties that we had around the renting process. Throughout our tenancy so far, they have continued to be brilliant! With any issues we have had, they have kept us constantly updated on any progress and have continued to be friendly and professional throughout it all. Would highly recommend porters, especially if you are looking to rent for the first time!
January 2024 by Daniel Wiaderek
The worst agency we have used as tenants ever. Every slight issue was neglected and it took weeks for it to be sorted. In some cases they issues such as water leaking from upstairs bathroom to the kitchen were never solved. The whole team is just a bunch of kids throwing fits and shouting and screaming at you over the phone when you want basic things to work in the property such as opening/closing windows in the bathroom. Honestly, I strongly advise to stay away.As I said, you cannot take the blame for poor cleaning standards and issues simple such as window handle being stuck. I had to chase you for 6 weeks as you did not contact me once. You can listen to the phone call where you had no idea how to deal with the issue and the attitude that one of you colleagues had. You treat tenants as we are less than a human. Luckily, we purchased a property so we don't have to deal with people like you any more. I hope that you have lovley time and maybe learn something about customer services at some point.
January 2024 by Lucy Thomas
Thank you to Sherrie and Liz for your excellent service.We can?t thank them enough for their efficiency and professionalism. We have been so impressed by their knowledge and experience and how they have guided us through the rental process. Their communication has been excellent and they have kept us informed throughout the process. We would highly recommend them as a rental agent.
November 2023 by Stihl Extreme
Absolutely fantastic ladies working here!Sherrie and Liz are absolute legends!!They guided us through all the legal processes required to be able to let a property out!I cannot emphasise how much these lovely ladies know about the pit falls and certifications, legal requirements that they bring to your attention before you end up making a decision..They?re really considerate an conscientious of people?s circumstances and really take that into account..They?ve guided us through the process with letting to the utmost scrutiny, and what is involved, with fees, safety certifications, maintenance, and fees!I first went with Peter Alan to try and sell the property?But they couldn?t sell a worm to a Robbin?That?s how dire it was!So, if you want to do a rental then porters are the ones!They?re not doing sales at the moment..But maybe within the future??Who knows????Highly recommend them! For sure!!!
October 2023 by Ellie Thomas
Best estate agents around! Liz has been absolutely amazing trying to help us find our first rental property, so friendly and supportive. During viewings she?s always so helpful and professional with our queries and information. The teams communication and customer service are amazing, would highly recommend Porters!??
August 2023 by Phillip Evans
I can't belive visted a property I'n margam village today shocking 800 pounds a month was dirty and smelt quit bad ,
August 2023 by Andy
Not the best customer experience.Also seemed to expect repeat custom after an only so-so performance on previous occasion.My bottom line would be that this is not a company with which I would choose to do business.
April 2023 by Ruth David
Horrible people if you are a Tennant. They must all follow the managing directors attitude. She's vile. I would not rent,buy or sell a house through them if they were free.
October 2022 by Jade middleton
I sold my house with Porters, they were excellent. Their communication and customer service were outstanding, would happily recommend them and use their services again in the future.
September 2022 by Emma Dowd
My brother was the tenant and Porters managed the tenancy and subsequent sale of the property to him. We found them to be very prompt in their dealings. My brother is autistic and they were very understanding about dealing with family members.
