January 2024 by D
Dirty gym, no TVs working, looks dated and tired.No cleaning stations with antibac or paper towels to be seen.Caught a bad cold from her following training.
December 2023 by Jay LeVzi
God awful company, terribly run so called fitness club. There are way better gyms in the area for a fraction of the price. They shut the spa here but left the ones in the English clubs running. Shows their regard for Wales. Don't ever think of working here, you'll be treated really badly. So much better on offer, avoid this place like the plague. The gym equipment is ancient, get a better workout from items from Argos.
October 2023 by Drew George-Foster
Unsure how this place has 4/5 stars as it for sure does not deserve it.I joined the gym mainly for the spa facilities - Pool, Sauna, Hot tub etc all of which have closed down or broken multiple times with month long delays in repairs.The gym it's self is tiny and out dated. You only like 10-13 people in there and you have already run out of equiptment. Weights are rusty, benches falling apart and barely any actualy gym equiptment which is very shocking for the premium price you pay.I'm giving two stars as my experience with the staff there has been great and they are lovely people working in a tough situation where they have to deal with terrible, constantly breaking facilities that feels like it hasn't been updated since the early 00's.All in I wouldn't recommend and in fact I would chose even the local leisure centre for cost to equipment ratio.Paying more for less here than even your basic Pure gym.
September 2023 by Miraso Dekaj
Really nice facilities and friendly staff
June 2023 by Hairlesschimp Dai
Overpriced. You pay a premium membership for a very shabby & run down facility. Changing rooms are grubby and dingy, the machines in the gym are mostly old and outdated. The place is desperate for a facelift in all areas including staff, some are great but a large proportion are unhelpful, under trained & downright rude.Far better leisure facilities in the area for a lot less money. I don't mind paying a premium for a premium product.....this is not.
April 2023 by Eleanor Beth Ellis
It?s got the potential to be brilliant but as others have mentioned, it is desperate for a ?face lift?. The coffee bar area is like a train station waiting room, the gym equipment is really old. The fitness studios have strangely been half painted!The changing rooms need a refurbishment and the showers need the same, they are a bit grotty. You can see the cleaning staff try their best but everything looks very tired. As many have mentioned the staff are very nice. For the price you pay, you really do expect better.
February 2023 by Hannah Bethan
Serious improvement and upgrade from my last gym I went to. The showers and toilets actually work whereas the last place I went to had toilets that didn't flush and dodgy showers, I'm really happy for what I'm paying PM as I do work for the NHS. It's even more of an upgrade and enjoyment just being part of the classes where you feel welcomed and can join in and the swimming pool is a big bonus for me. Don't get me wrong, I'm no Olympic swimmer but it's nice to just paddle! ?I feel more motivated and more happier in myself coming here so thank you.
January 2023 by James Elias
Avoid At All costsPlease do not bother signing up unless you are paying £10 or less. It is not worth any more. Lovely staff but everything else about the place is woeful.This week there was poo in the showers, no shower gel in any containers. I raised both issues at reception and they just said they were waiting for a delivery. I'm sorry but Tesco and B&M is 2 minutes down the road. Go and buy some. Absolute disgraceful answer for a £50 pm establishment.Lockers are broken, equipment is beyond dated, at time of writing 9 machines out of order in gym, they can't keep on top of cleaning and replacing stock in places such as drinks dispenser.As other members stated too they currently charge full price but have a number of services unavailable such as jacuzzi.Considering January is a peak month for sign up you would think they would get their ducks in order. NopePlease do not waste your money at this low quality, low investment club.
January 2023 by John B
spa pools is closed till summer to save money in the light of increasing energy costs but for Nuffield to state that no reduction in membership fees. We pay full membership to use all facilities and I feel we getting robbed. They want save energy why they charge full membership ? then.
December 2022 by Chris Mayor
Really poor facilities for the premium price. Old and frequently closed equipment, limited free weight training considering the size of membership and the spa facilities have been significantly diminished by the closure of the spa pool. Disappointing!
December 2022 by Coco C
Gone really downhill since Covid. Miserable horrible gym and pool staff who have no interest in the needs of clients, only care about going home and indulging in their mediocre lives.Closing the Jacuuzi, then expecting the same Member Fee is an insult to customer loyalty.Only a matter of time before this place closes down sadly, as their ethos is not right in my view. A shame given it's potential.
October 2022 by D1074
Nice facilities but suffering from woeful underinvestment. As you walk through the door, it all looks lovely. Nice new carpet in the corridor but enter the changing rooms and you'll find broken lockers, showers out of use and a general look of decline. When things break here, they stay broken for a long time. Latest big issue is a nationwide closure of the Nuffield spa pools. I understand the rationale for closure is to save money in the light of increasing energy costs but for Nuffield to state that no reduction in membership fees will be forthcoming is nothing short of contempt and arrogance. This is a loss of facilities for six months after all. This of course coincided with another breakdown of the spa so very convenient timing to avoid paying for repairs! Would I recommend Nuffield? No. Lovely staff working under a regime of poor investment and declining morale.
October 2022 by Jamie Yip
Staff are fantastic and always friendly however this Nuffield gym/spa needs refurbishment and money invested into new equipment, changing facilities and services. It seems like Nuffield group are overlooking their health-clubs in Wales after visiting others around the UK.
October 2022 by Melanie Jenkins
Think carefully about joining. Fees are not cheap, pool out of action several times this year as well as other equipment. Just notified the spa will be out of action for the autumn to saveenergy obviously to cut their costs but are not reducing fees, absolutely disgusting!!!!!
June 2022 by Ben Turner
I absolutely love this gym, when everything is up and running. But for the love of God, it seems as if something is broken or not working every time I go there! The amount of times I've been turned away from the spa area, swimming pool in the last month's is absolutely absurd. The length of time it take for repairs to be finished is also absurd when members are paying a good amount of money each month for the facilities. It also took over a week to fix a water fountain in the spa area. It's coming to the point where members should be heavily compensated as we are not able to use what we are paying for very often. If the equipment, facilities are breaking this regularly, then surely it's time for a refurbishment? It's all the members are talking about. This being the case, the staff are extremely helpful, friendly and apologetic when things often go wrong but it's just far too often.
