March 2024 by Paul Roberts
Great service, very helpful staff
March 2024 by Michelle Harley
Made an appointment to attend the shop during January sale. Beforehand I looked online at their mattresses on sale and made note of the ones I liked. When I arrived I was put on some all bells and whistles bed to get a print out of what mattresses were suitable. At no point was I asked what sort of mattress I preferred or what my budget was. The sales person took me straight to a mattress not in the sale and that was way over my budget. When I told him this and gave him a list of their mattresses I?d seen online, his attitude changed. He said sale mattresses weren?t in the shop to try out yet he recommended always trying a mattress before buying??????????He then grunted through showing me their cheaper mattresses. I asked how long the sale was on for to which he said ?how long do you want it to last??. I then said I?d like to think about which mattress to buy to which he said ?what?s there to think about?? He then left us without another word to help somebody else. It appeared to me that he was more concerned about his commission and he thought he had a better chance with someone else. Little did he know I was going to purchase a mattress but as he?d left and never came back to me, I left and bought another mattress in a shop where sales people weren?t working on commission. Pretty poor from Dreams and I wouldn?t recommend them at all! I?d like them to explain why they have sale items online yet unavailable to try in their shops and then told by their sales team, you shouldn?t buy one without trying first?
March 2024 by Pauline Bevan
Very good service. Called in today to purchase a mattress. Was welcomed by Barri who was friendly, helpful and professional. I did not feel rushed or pressured at any time. After using the computerised mattress guide Barri helped me to find the most suitable and comfortable mattress for myself. I was offered a drink several times throughout the time I was there.
March 2024 by Paul Button
Brilliant.Baz really looked after us and made us feel listened to.
February 2024 by elisha owen
So helpful! Gentleman was lovely, happy to help and had a lot of knowledge behind him. Such a kind man! Would definitely recommend to a friend!
February 2024 by Paul Cannon
Excellent service. All details were explained fully. A swift no nonsense transaction.First class.
February 2024 by Matt Maynard
delighted with the service that Baz gave us. He explained in detail the various options of mattress we could have after testing us on their sleepmatch bed. We were offered a drink and then supplied with pillows to try the various mattress options that suited us.Overall a very satisfactory experience and a new bed is on its way!
February 2024 by Ian Broad
Salesman shaun vary helpful took his time to explain the different beds a d mattress nothing was too much troubleWould definitely recommend
February 2024 by Gareth Brown
Excellent support from all
February 2024 by frank hughes
100% Sean make a nice coffee for both of use , his knowledge was a credit to he company , from start to finish he answered my questions and got us to buy the bed and mattress we wanted after the sleep mattress test, gave use 4 free pillows, and explained the delivery details perfectly.
January 2024 by Steve Barnes
Very good. Offered tea or coffee on arrival & got to be tested on a computerised bed.
January 2024 by anthony seaton
I was welcomed gently and didn't feel rushed. After discussing my requirements and choosing the bed frame I experienced the mattress machine which helped me choose a very comfortable mattress whilst enjoying a cup of coffee. Before sealing the deal I also purchased a mattress cover. Altogether very successful. I await the delivery and putting of the bed together on January 31st. Thankyou Markus and Dreams.
January 2024 by Nigel Isherwood
Very pleased
January 2024 by Lesley Young
I wanted to buy a new mattress so went to dreams. I was greeted by Barri, he took me over to a machine which I had to lie on for 3 minutes and then the machine printed off a list of mattresses that would suit me. Then I tired out the mattresses and eventually picked one. It was a simple experience, the hardest part was paying for it! ? I have to wait for delivery so am keeping my fingers crossed ?that the mattress will be comfy.
January 2024 by Susan Staples
What an excellent Sales Service . No hassle with a pleasant welcome from Marcus after we looked around the store . Marcus was a great support in helping us decide on purchasing a mattress to suit our needs . We look forward to the delivery of our new mattress.