March 2024 by Sue Pearson
Staff are a total nightmare seen 4 members of staff including the Manager and everyone of them gave me a different story of why I had been sold 2 SIM cards for one phone. Disgraceful miss-selling. All they did was give me 02 contact details. 1 hour and 15 minutes on the phone to head office put this right. I would not recommend this store.
March 2024 by Puscasu Angelica
Totally disappointed and disgusted by O2 in general,but the staff in Galleries shop are a total shame.Have been trying since end of January to sort out my problem,which was caused by them and nothing.As long as they trapp you in the shop to give you a Better Deal and lie to you that is going to work is fine by them.The minute you leave the shop and realise things are not as it should and turn back to have them sorting it out they simply ignore you and tell you to call Costumer Services which,by the way is a disgrace.Have been in the shop today to ask them to sort out my problem caused by Mrs Terri.She is very superficial and only cares about attracting new costumers or making better deals only for Her,not for the costumers.If you thinking joining O2 don't do it.They are worse and worse every day.I've been with O2 for more than 10 years but thinking seriously to leave them.Revise your staff conduit and improve your costumer service.I've been trying all day to ring costumer service,been on the phone first time for 55min and i suppose someone tries to answer my call but instead it hang up and did not bother to ring back.Second time was on the phone for 45 min and same problem.I rang a third time later in the evening and was on the phone for 1hour and 35 min.I just gave up.You should be ashamed.
December 2023 by David Lines
Great friendly service
December 2023 by Jane Browne
Nice handy shop in yhe galleries saves you having to go to Durham or the Metro center
December 2023 by Thomas Paterson
The woman that helped me was very good at her job
November 2023 by Noname Nothere
The staff in the O2 shop are very helpfull they helped me with a better contract for my phone given my 238gb for £5 more than I was paying.It's just a real same O2 network services in not as goodTo make a phone call using O2 network is very difficult to get a signal I only use the WiFi to make a call it's that bad.COME ON O2 GET YOUR ACT TOGETHER 5 years now and still less than 1 bar if we are lucky 3 out 10 because of signal.... By
October 2023 by Stephen Mead
Excellent service and help from the guys working instore. And they put together a good deal for me
October 2023 by Mark
Very lately bought 3 iPhone 14s plus flip phone 4, flip phone won't straighten out and cover coming away, so taken back to store in galleries where purchased and they say water damaged,absolute garbage, said nothing they can do, fast to take your money but when there's a problem they don't want to know absolute disgrace...
October 2023 by Joan Hetherington
We went here but they weren't very helpful, made a special journey to Washington was a waste of time. Love O2 but not the shop
October 2023 by Michael Race
Worst ?new phone day? of my life scoring this store a 1 star pains me that I can?t leave a minus review !!!!
September 2023 by Tracey Milne
Nice clean store and very friendly and helpful staff who helped my daughter with her very first own phone she wanted
August 2023 by ashlyn ormond
Excellent service thanks to the very knowledgeable staff who went the extra mile to help me with changing my phone and contract. Would definitely recommend.
August 2023 by Gordon Little
Do not answer their telephone. Tried to contact them at Washington from 1300 hrs. until 1330 hrs on 25/7/2023 and did not get any contact.
July 2023 by Graeme Liley
Waited for quite a while for someone to at least acknowledge us.
July 2023 by karen peverley
Just collected phones but service was good