Sophie as usual was there to fix our 2 holidays this year. We decided to get the Hays travel money card, as usual we needed her help ( twice ) she did just that with infinite patience, reprinted copies of our cruise as someone ( him) had lost them, again thanks Sophie. See you soon
October 2023
I’m a lady in a wheelchair and often worry whether there will be wheelchair access or adapted transfers when me and my husband go abroad. We’ve booked holidays with Kirsty the manager and with Sharon and Sophie. They are all really lovely girls. They are professional, pleasant and helpful and a real asset to Hays Travel.... read full comment
January 2023
Don’t normally write reviews but got to say one of the best customer service ever received so went in to amend my booking and sat down with Sophie to sort this. After me changing my mind every 2 seconds and going through loads of different hotel and different catering options.Sophie sat for over a hour helping me and... read full comment
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