December 2023 by OLUWATISE OLANREWAJU
I work here, it is a good place to be, I am a volunteer here. Volunteering at the British Heart Foundation has been a deeply fulfilling and rewarding experience. The organization's commitment to fighting heart disease and improving cardiovascular health is evident in every aspect of its work. As a volunteer, I have had the opportunity to contribute to various initiatives, contributing my quota and assisting customers and staffs in one way or the other and also in awareness of the campaign regarding the heart.The supportive and friendly environment fostered by the dedicated staff and fellow volunteers has made the experience even more enjoyable. The British Heart Foundation's impactful initiatives and the knowledge that my efforts directly contribute to a healthier future for individuals affected by heart conditions have made this volunteering experience truly meaningful and fulfilling.It is a place to be.
December 2023 by Kevin Cummings
Staff helpful, good range of furniture
April 2023 by William
I called to attempt to donate my washing machine which is in perfect working order. I was asked a barrage of questions and then the van turned up today but they won't accept it as it has a tiny rust spot on the bottom. The whole process has left me baffled. Shame really as now it's probably going to end up as scrap.
March 2023 by Jimmy Edward
Popular with immigrants at the moment
May 2022 by Scott Gobblier Anderson
What has changed regarding your policy?
My friend experienced some serious health problems at the beginning of last year. He was convinced, despite his beligerent indipendence, to move into a flat in the city centre, convenient for him to move around without using stairs. He visited your shop on Fawcett Street where, other than the carpets, he furnished it.
Despite his indipendence, he has, until the May bank holiday, had to sleep at his brothers due to the monitering required. His niece purchased a brand new disabled bed prior to him actually moving back, consequently he offered you the bed, he had bought from you, which had never been used and still stood on end to prevent him using.
You collectors have refused to accept this item saying it has been slept in.
My question is simple, why is a bed sold as acceptable by you, which has stood unused, now be deemed unacceptsble?
My friend has now got to pay to have it disposed of on top of what he paid you for it. In other, he paid you for what you now say is rubbish only to befaced with paying for the rubbish to be removed.
I await your response with interest.
April 2022 by Celestine Ugwu
Very helpful and lovely staff, would recommend
April 2022 by Keiran Hamilton
Only refunded some of my money and didn't give my delivery fee back and they didn't even bring sofa in the house and when I went in shop for refund and were not going give refund because they had kept the receipt and customer service was really bad dont get anything from this shop
December 2021 by June Greener
Customer Service 100%Thankyou.
November 2021 by Edward James
Spend a long 15 minutes using the online collection tool to arrange a collection of an item from my home. It was booked for today. I checked my old mobile and found they made attemps contact me for some reason???? so i called into this evening to find whats going on. I was told they tried to contact me and the collection was cancelled due to this. Why offer online services to make thngs easier, when all it does is make things harder!!!? the item will now be thrown away. disheartening.
October 2021 by Kate Wales
Absolutely fantastic service. Easily arranged collection and prompt reply to confirm times. Guys who collected items arrived on time and were very friendly. Thank you
September 2021 by Gemma Hesslewood
Friendly welcoming staff ready to answer any queries and always a bargain to be had.Love visiting this shop
September 2020 by ruth stafford
Fantastic shop could furnish your whole house out with good quality furniture. Would never buy new without looking in here first.
September 2019 by Tony Sidaway
I've visited this place many times and often come away with a bargain. From televisions to wardrobes, beds to dining tables, bookshelves to sofas, the quality of the stock is high though most of it is second hand. They deliver at about £20 per trip to my location in Seaburn Dene. All proceeds go to the charity, British Heart Foundation.
September 2019 by George Martin
Great store, very friendly staff and nice sofas for sale.
June 2019 by Steve Nixon
great service apart from deliver service they dont take things off the way to get it in your home then they say it wont fit. But staff in the store i could not fault then Great Bunch well done
