December 2023 by Kris Edwardn
Shop good, customer service disgusting
December 2023 by Marion Jolliff
I could, spend all day walking around in the, shop and the garden area. A good range of plants for sale. Garden ornaments, fountains as, well as a good, selection of gravel and, slate, paving slabs. Sheds seats. Then you have tools, paint, wallpaper. Bathrooms , kitchens. The list is, endless.
October 2023 by Auditing Sunderland
This is a complaint about B and Q Sunderland, about the terrible customer service I just experienced. I was waiting at the kitchen bathroom counter section to ask about a plastic mirrored bathroom wall unit you advertised as it had a price label saying "please ask a member of staff".I waited a while as someone was getting served. A staff member came up to the counter looked at me started typing on a computer. Another member of staff appeared, wandered into the back then started helping the other member of staff? I'm still waiting? The man at the computer takes a call for another customer even though I'm waiting. He then goes off to help them?Meanwhile the other 2 members of staff are both going to help the customer find some hinges and asks me "to wait one second"?After waiting a long time I get asked what I want. I ask about the bathroom wall unit. I get asked "why is there no price". I say "it has a label to asks you to ask a member of staff".She then goes on to tell me they think it's out of stock. I ask for a price expecting I can get it at another B and Q. Then get told it's not stocked anymore but its £20.She started to walk off. And I say "I would advise you take the label off saying ask a member of a staff if you don't have it" . She says "okay" and walks off!!I was waiting 20 mins for nothing because of a label someone didn't take off. It gets better though.I buy a few more items and go back 10 mins later as there was another wall unit I was interested in. Guess what, the wall unit not stocked still has a "ask a member of staff label next to it."I waited ages and it was a total waste of time and the staff didn't have the common sense to take the price label off asking you to "ask a member of staff about it" even pointed it out.Terrible customer service.
October 2023 by Carol Massey
unfortunately you are forced to use selfcheck out.it's your job to serve your customers.is it great customer service giving us a machine? who thought this would be a good idea?I find it pretty ignorant.why should I do your job????won't ever return unless there are at least the same amount of real people serving as there are machines.
October 2023 by Matt Marshall
Sadly this store is now too small to have anything but the basics. Gone in several times only to find they don't stock items that you can find in other stores. You'd be better off heading to the Washington store really.
September 2023 by PAUL THOMPSON
As tipical of a B and Q these are well laid out and spacious although the staff were more than pleasant than ones i have visited recently so impressed with their helpful and smiling approach to us a nice surprise
September 2023 by Adam Omer
Well stocked, but some prices are high
September 2023 by Andrew Wright
They didn't have what I wanted. Should've just used eBay in the first place
September 2023 by Ann Robinson
The staff who helped me order my item was fantastic and so helpful
September 2023 by g cambalar
Gud for all your DIY needs but defo get cheaper elsewhere
August 2023 by Susanne Wood
Excellent service and customer care at the paint department in B&Q Sunderland. So grateful to Elaine and her manager for going the extra mile. Elaine deserves staff member of the month!! Thank you from Susanne and Ella Wood x
August 2023 by Kieron Oxley
First class service the salesman couldn't more helpful
August 2023 by Steven Brown
B&Q Sunderland is a popular home improvement retailer located in the heart of Sunderland, offering a wide range of products to cater to various DIY and home improvement needs. With its convenient location and extensive selection, B&Q has become a go-to destination for residents in Sunderland looking to spruce up their homes.The store boasts a well-organized layout that makes it easy to navigate through aisles of tools, building materials, paint, garden supplies, and more. Staff members are often readily available and willing to assist customers, providing guidance and advice on projects, product selection, and DIY tips. This level of customer service adds value to the shopping experience, especially for those seeking expert insights.B&Q Sunderland's pricing is competitive, and they frequently offer promotions and discounts, making it a budget-friendly option for both amateur DIY enthusiasts and experienced tradespeople. The store's inventory is frequently updated to keep up with the latest trends and advancements in home improvement, ensuring that customers have access to a diverse range of options.One area where B&Q Sunderland could improve is in expanding its online presence and e-commerce capabilities. While the in-store experience is well-rounded, enhancing the online shopping platform could provide added convenience for customers who prefer to shop remotely.In conclusion, B&Q Sunderland serves as a reliable resource for home improvement needs in the Sunderland area. Its extensive product range, knowledgeable staff, and competitive pricing make it a favored choice among locals seeking to tackle DIY projects and enhance their living spaces. With potential improvements in the online shopping experience, B&Q Sunderland could further elevate its status as a go-to destination for all things related to home improvement.
August 2023 by Mike and Joanna Brown (Life on Cartoon Motion)
Travelled 22 miles to collect an item (swing seat cover that came compact) as they couldn't deliver. While their I spent 10 minutes finding the other items I needed, super glue (small bottle) and an end cap, to then be told at checkout I needed ID. I apologised as I didn't have ID but understand they have to follow process. I explained my hubby was in the car with the baby as he was napping and would send him in as he had his wallet. Hubby went in to be told he'd have to source the items himself again. The woman was rude and, after initially ignoring both of us, very unhelpful, didn't even direct my hubby to where the items were. He ended up leaving without purchasing the items and we've vowed to never shop at B and Q again as you can get most things online now. Customer service at it's worse, not helping the retail crisis. 16/08/2023@16:50 (sale assistant had short dark hair).
August 2023 by sonya Blenkinsop
Sells everything you could possibly need staff are very polite and helpful
