August 2023 by Mike Stead
Good prices and very helpful staff.
July 2023 by Kerry
Paid more than double than the bed was worth, due to needing a suitable mattress following back surgery. The bed was off the shop floor it had marks on it, visible metal staples used to pin the velvet to the wood. Charged nearly £900 for a shop floor dirty, put together with cheap staples. I have been told I can?t receive an exchange or refund as their policies are different to most other retailers. Despite this not being stated on receipt. I am not allowed owners name or speak to the owner, I was told he?s on holiday. Then told his name can?t be given. I searched him up on companies house, company records are amusing to say the least. Anyone having problems with this company you can find further information on companies house then contact financial conduct authority who are amazing helping deal with companies that refuse to refund or exchange faulty goods. Aswell as refusing to let you speak to management or give you their name.
July 2023 by Google user
Paid more than double than the bed was worth, due to needing a suitable mattress following back surgery. The bed was off the shop floor it had marks on it, visible metal staples used to pin the velvet to the wood. Charged nearly £900 for a shop floor dirty, put together with cheap staples. I have been told I can?t receive an exchange or refund as their policies are different to most other retailers. Despite this not being stated on receipt. I am not allowed owners name or speak to the owner, I was told he?s on holiday. Then told his name can?t be given. I searched him up on companies house, company records are amusing to say the least. Anyone having problems with this company you can find further information on companies house then contact financial conduct authority who are amazing helping deal with companies that refuse to refund or exchange faulty goods. Aswell as refusing to let you speak to management or give you their name.
March 2023 by Pauline Davis
I?m absolutely delighted with my daughter?s bedroom unit. I cannot fault the quality and it is exactly what we were looking for. It is sturdy, practical, very spacious and looks beautiful as well as fitting in perfectly with the bedroom?s colour scheme. Paul, the fitter, was very friendly and professional. He did a fantastic job of assembling the unit in a short space of time and we couldn?t be happier. In addition to my daughter?s bedroom unit, we also purchased a free standing wardrobe and free standing drawers which were self-assembled. We are so happy with the quality of the furniture and strongly believe that they are incredible value for money.The staff in store are all so helpful and give you time to browse the store before making any decisions. They greet you with a warm welcome and answer any questions you may have to the best of their knowledge. The staff are very professional and clearly have a great devotion to their trade. You are treated respectfully and aren?t at all pressured into a sale.Overall, I can?t recommend this lovely local business enough. So many well known established businesses have a tendency to not live up to their promises and expectations and Furniture Deals, Norham Road puts them all to shame. Do call in for a visit if you are at all contemplating new furniture as I really can?t recommend them enough.
June 2022 by Gail Yarwood
Lovely staff very helpful xx
April 2022 by Ellen Casson
Seen a lovely quality headboard in the showroom, ordered a headboard in a different material. First, second and third manufactured headboard were not " fit for purpose. " I suggested that instead of speaking with the " rep " they speak directly with the manufacturer, my suggestion was ignored, I therefore took it upon myself to contact them myself. I spoke with a manager who promptly looked into my concerns and assured me that he would oversee the production of a FOURTH headboard and inspect it prior to leaving the factory, I was so hopeful that at last I would receive a quality replacement, how disappointed I was to see the FOURTH headboard was not fit for purpose either. Amy, the employee at Furniture Deals took umbridge to me going directly to the manufacturers and did everything possible to create obstacles to scupper a smooth refund, a very angry, argumentative and belligerent person. Paul, on the other hand was more obliging and a credit to the company. I am now in receipt of my refund and will not be using this company again.
February 2022 by Mark Thomas
Very good prices excellent service. Staff extremely polite and helpful. Definitely be going back
February 2022 by Shaun Pearson
Great service getting our bed in 4 day's time instead of 10 weeks at Bensons for Beds.
February 2022 by Janice Todd
Do not buy a highgrove mattress from this company there is usually a returns policy if there is an issue but not with these stay away from this company
January 2022 by Donnna-Ann Smith
Lovely helpful people , nothing 2 much trouble. Definitely go back ?
October 2021 by The World Is Watching
Great Staff and Pricing worth a visit.
August 2021 by Debbiebag
Very helpful and friendly service and a good selection of bed styles and mattresses to try. I would recommend whole heartedly.
July 2021 by Debbie Lees
Very helpful and friendly service and a good selection of bed styles and mattresses to try. I would recommend whole heartedly.
March 2021 by Julie Hedley
We bought a double bed and 2 bespoke sofas from this company. The service was excellent and the quality is amazing, delivery was deferred to suit us and will definitely buy from here again.
January 2021 by Steve Waters
What a great selection of bedroom furniture at great prices. Staff great fun to get on with.
