February 2024 by Billy Armstrong
Great easy to get to my lo al it's quite close that a just walk there and back as a pick up my prescription every Friday takes 15 min thete 5mins back so pretty handy and close guys plus it has alot to offer because it's not a boots it's called Ponteland Road so it's quite big inside so offers a lot so if you get a chance to take a perdition then if yiu can go here yiu will probably end up staying guys as it has all our needs and alotvmore okay hope a explained it enough for all of yius out there takrcare William
February 2024 by Dan
pharmacy has been specificaly told by mental health and clinic doctor DO NOT GIVE MY PARTNER MY CODIEN as she has a problem with taking over doses and this pharmacy said "tgey wony give her meds " but yet they have and now she is in hospital on drips THANK YOU FOR THAT !!!!!
January 2024 by Salih Jamal Osman
I saw one lady she is very rude not well trained how to serve customers
October 2023 by DEBORAH moody
Very busy for Covid vacs. Nice waiting area well organising even though running a little late. The pharmacist who administered the vaccination was very friendly and made you feel at ease. Would definitely recommend this pharmacy, worth waiting for a few minutes and receiving all this free on the NHS. 10/10
October 2023 by Deborah Pace
Absolutely brilliant pharmacy. Nothing is ever a bother to them. Ran out of meds here have an emergency supply until you get them. Need medical advice pharmacist always ready to help you. Today I went in to collect scripts of chance asked if any flu jabs available got told to sit and not be long. Was a slight wait but I always believe that's because Tony takes his time and wants to be able togive you the correct vaccination. Would 100%recommend the pharmacy to anyone.
October 2023 by Mary Craven
Thank you for a very efficient and friendly Covid vaccination experience. The practitioner was very knowledgeable, friendly and helpful. We had expected to wait a while as it was a walk-in session but we were seen within 10minutes.
October 2023 by Kate Chedgzoy
Amazingly kind and efficient staff who went out of their way to help me in a family emergency. Nothing but praise for the service here.
October 2023 by Sarah Jane
Lovely staff but you have a wait for you prescription a long time.
October 2023 by IamPsychiatry
Thank you for your urgent out of hours support and help for our mutual patient. This is much appreciated.
September 2023 by Andrew Dunn
always been a great service, and great delivery service too , ever since it opened thank you team at the ponteland road chemist.
July 2023 by Glee Glee
I have had to edit my review due to not having my medication delivered, apparently it was prepared for delivery the day it came in on Thursday 29th June 2023. Spoke to someone on the phone that put the phone down the first time and I was still talking, she said I am looking into this and to hold, the second time I called back straight away spoke to someone else and all I could hear is the delivery driver say in the background that they are not delivering the medicine to me and they have not been to my address for ages. It was only a month a go I wrote a great review and editing it today as I was asked can I wait until Monday coming and that is not guaranteed either, so that will be 5 days without medication. Plus on the second call the lady that put the phone down the first time, came on the phone and said ok we will get that to you today which was yesterday Friday 30th June I was still talking and she put the phone down again and no one turned up. I was not surprised as I overheard the conversation and thought they are palming me off. My condition cannot wait, I am up because I cannot sleep at 05:20 with pain and cannot sleep and need my meds to sleep. I will be raising a complaint about this and will be calling later today to find out what happened as I expected anyway! Regardless of when someone last delivered to a patient/customer it is not your decision. You have to still conduct yourselves professionally. Disgusting behaviour!
May 2023 by matthew steward
Quick and easy vaccination, professional staff but also incredibly friendly and personable.Would recommend this pharmacy for anyone needing a jab or anything else this. You won't be disappointed.
April 2023 by Lizzie Mooney
I have used this pharmacy for year's, never had a problem when they first started delivery.Now I have to phone them all the time, I get my medi box no problem, but as I have lot's of other medications that don't go into the Medi box, I have to order, everytime I order in advance I never get it, I always have to have them look for it, salbutimol is very important to me as I have COPD and other breathing problems.Staff can be rude at time's, then they wonder why you get angry the only one that it alright is sinita,I am having to think about changing my pharmacy, they get hundreds of pounds a month from my prescriptions, but that's doesn't seem to matter, think twice before using this pharmacy,I had my second covid jab and booster ther and they we're great, I must say that in fairness.But prescription service need's to be reviewed by management, I have to update my review and just to let everyone know that be careful when ordering your prescription make sure that they have the stock, I have a problem with mine for months,but prescriptions are being cashed and no goods supplied, had to report this to my Dr. Prescription fraud is all around the pharmacists should be ashamed of themselves brings the profession into disrepute. (Beware)!!!But I do have to say that the delivery drivers John and Carl are fantastic very nice and polite and you can always have a laugh ?.The problem is which chemist to choose now, first they are begging me for the business, now! they can't follow through with there orders, they only care about the care homes they deliver to. As it's brings in lots of revenue for him.See they aren't even bothered about reviews either. Rude, no customer service, tell you they'll deliver, then don't which means another phone call.To me vital medication to keep you breathing is late again promised Wednesday but never DISGUSTING HAD TO CALL PARAMEDICS BECAUSE THEY COULDN'T BE BOTHERED TO DELIVER. Taken far too to many customers on and they can't cope,, GREEDY
April 2023 by Jasmine Ella Jessica Dickson
Lovely staff came in here when I was sick and they said I should of been seen by my doctor
April 2023 by Elizabeth Mooney
I have used this pharmacy for year's, never had a problem when they first started delivery.Now I have to phone them all the time, I get my medi box no problem, but as I have lot's of other medications that don't go into the Medi box, I have to order, everytime I order in advance I never get it, I always have to have them look for it, salbutimol is very important to me as I have COPD and other breathing problems.Staff can be rude at time's, then they wonder why you get angry the only one that it alright is sinita,I am having to think about changing my pharmacy, they get hundreds of pounds a month from my prescriptions, but that's doesn't seem to matter, think twice before using this pharmacy,I had my second covid jab and booster ther and they we're great, I must say that in fairness.But prescription service need's to be reviewed by management, I have to update my review and just to let everyone know that be careful when ordering your prescription make sure that they have the stock, I have a problem with mine for months,but prescriptions are being cashed and no goods supplied, had to report this to my Dr. Prescription fraud is all around the pharmacists should be ashamed of themselves brings the profession into disrepute. (Beware)!!!But I do have to say that the delivery drivers John and Carl are fantastic very nice and polite and you can always have a laugh ?.The problem is which chemist to choose now, first they are begging me for the business, now! they can't follow through with there orders, they only care about the care homes they deliver to. As it's brings in lots of revenue for him.See they aren't even bothered about reviews either. Rude, no customer service, tell you they'll deliver, then don't which means another phone call.To me vital medication to keep you breathing is late again promised Wednesday but never DISGUSTING HAD TO CALL PARAMEDICS BECAUSE THEY COULDN'T BE BOTHERED TO DELIVER. Taken far too to many customers on and they can't cope,, GREEDY
