January 2024 by Joe Mcwilliams
Called here on Saturday 06/02/2024.To say the least we were very very disappointed.Requested water and a Pepperoni PizzaThe water was warm and the pizza we paid £13.45 for was just not worth the money!!!I wouldn't like to say what it was really worth!!!A very dissatisfied couple who will never be going back!!
January 2024 by Andrea Detchon
Only 4 out of 5 as it was very quiet tonight. Lovely gluten free pizza for me though. Happy belly.Dietary restrictions: Had gluten free pizza, there are other options and GF pizza comes on a black board so you can tell as they are same size as normal ones ?
December 2023 by Jim Holloway
Nice pizza, thinest base I have ever eaten but thoroughly enjoyed it.
December 2023 by will graham
We had a table booked for 8 people and upon arrival were informed that there may be a longer than normal wait for food as they were busy. Now this was a Saturday afternoon 3 weeks before Christmas in the city centre, I don't work in the hospitality industry, but I'd assume that anyone that does would also realise it would be busy and staff the restaurant accordingly. It appears there is seating for approximately 120 people, at most during the time we were in they were 70% full. So not rushed off their feet busy. We informed the staff that we had tickets booked for an event 90 minutes later, and we're assured that would be fine. Upon ordering 2 of the party wanted blackcurrant and water; there was no blackcurrant, so they settled for orange. 1 person ordered a pizza which consists of ham and olives, there were no olives, so settled on a pepperoni pizza. 30 minutes or so in, the children's starters arrived, all were enjoyed. 60 minutes in after asking if the food would be much longer as we were now getting closer to having to leave we were informed that there was no pulled pork for the special edition Christmas pizza, so obviously hadn't even started cooking it, again settled for a pepperoni pizza, we were told it would be 5 minutes. 15 minutes later our pizzas eventually arrived without any of the sides we had ordered, so after asking for them to be removed from our bill we all inhaled our pizzas and left 5 minutes after the event we were attending had started. Luckily we were allowed in, but not a very enjoyable experience rushing around.I must add, the young lady that served us was nothing but lovely, none of this was her fault, she was looking after all of the tables with a smile on her face. She was most apologetic and kept chasing our food up. The 2 other older women that appeared once to help deliver an order to a neighbouring table were anything but. The food was as expected, no complaints there. I will be at a pizza express again in the future, but probably not this one, certainly not in the near future.
December 2023 by william collins
Horrendous service, we received thewrong takeaway order and so rang up to let the restaurant know. They said they'd remake the pizzas we did order and send them back out. The new pizzas never arrived and we tried to ring the restaurant for over an hour and nobody answered the phone, they just left it to ring out. So disappointed and would recommend that people don't order from here in future, you'll just end up annoyed and ignored.
December 2023 by Elizabeth Mills
Best pizza?s we?ve had here and lovely service from Sophie and the manager too :)!
December 2023 by Kevin Wade
Average pizza and a portion of chips comprised of 10 in total for £5.29 so 52p per chip ridiculous pricing.
December 2023 by Rachel Kelly
Booked a table for 1:30 group of 7. Sat upstairs. Ordered food and 2 pints and three kids juice. Kids dough balls arrived after around 20 mins. Waited until 2.40 and still no food. Had to leave to be at the pantomime. No apologise. We paid for drinks £24 wow! And the lady took off the dough balls. Really put a dampener on our long awaited family day out.
October 2023 by geoff willox
Top class food and great service with a smile too couldn't fault our visit will be back soon
September 2023 by Dan Martin
I love Pizza Express but the Newcastle branch had thr heating on what felt like 45 degrees. It was awful. Service was exceptional as was the food. Just chill out on the heating, it was like eating inside the pizza ovens.Kid-friendliness: Lovely staff brought a high chair over and made sure we knew where the baby changing was and if we needed anything to help us have our 7 month old baby.
September 2023 by David T
Having spent a day in August taking the grandchildren around the museums of Newcastle, we were really hungry. My grandchildren love pizza and pasta, and having never been, I decided to try pizza express in Eldon Square. Being mid afternoon, the place was fairly quiet, and the waitress was very efficient taking a drinks order almost immediately and bringing them to the table by return. Being 8 years old, my twin grandsons don't have a long attention span, so I was really pleased when the food order was taken and the food delivered quickly. My grandsons had pizza and pasta dish between them. They are quite fussy eaters but cleared their plates very quickly. I had z mushroom pizza, which was very tasty. As we were leaving, the place was really filling up, so I recommend going early if you are going for tea.
September 2023 by Justine Fowler
Great service, lovely pizza. Good for a quick bite to eat. Would visit again.
September 2023 by Daniel ODIHIRIN
Fantastic place for dining, make lovely pizza's ??
August 2023 by David Atkinson
Great food and great service as always. Always our first choice for lunch ahead of a Newcastle home game. Always busy so make sure you book ahead.
August 2023 by Sarah L
We visited here without a reservation on Saturday night. The restaurant wasn't busy and we were seated quickly and easily. The lady that seated us was very helpful with the menu explaining what I could have that was gluten/dairy free. That unfortunately is where the good service ended. This lady dissapeared and we were left with some other servers who didn't seem present unless the kitchen called. I had to ask for a sauce that was missing from my starter, the starter dishes weren't cleared before the mains arrived, and when the mains did arrive I could see my 'raw slaw' sat at the kitchen waiting to be brought over but after 5 minutes I got up and retrieved it myself. There was no staff to be seen. The kitchen staff were apologetic but this is the first time I've ever had to do this at any restaurant. It felt like they shut at 9.30 (as they kept pointing out to people) and were only interested in getting cleaned down and out on time. The only time we did get prompt service was when we finally saw someone and asked for the bill. This is the first time I have ever left a restaurant without leaving a tip, but a tip is for good service which we most certainly didn't receive on this occasion. The food however was very delicious and the first member of staff we dealt with was very helpful so thankyou to her.Dietary restrictions: Knowledgeable staff, most helpful and accommodating.
