December 2023 by Lindsey Robson
The food from here is always amazing and delivered quickly. But recently the last 2 times the delivery driver won?t bring the food to my door as I live in an upstairs flat and says ?we?re not supposed to come inside? when he rings for me to come down and get it which is an inconvenience as I?m usually in my pyjamas, late at night and have to get changed to go down. I?m assuming he only does this as the man himself is large and doesn?t want to walk upstairs! I?ve never had a problem with any other take out and papa johns previous driver?s coming upstairs.
December 2023 by Jason Bains
Terrible service pizza arrived 3 hours later and
November 2023 by Santino Valente
Ordered 2 pizzas on Tuesday, came quicker than I thought they
November 2023 by Harish Rikkula
I have ordered xxl pizza with ranch sauce but the sauce was not spread properly and the base was not cooked properly worst pizza I have ever tried and more over in online it is showing we can choose 7 toppings and the in store they told me that only 4 toppings we can add but the cost was same for the both in online and In store I have spend more then £20
November 2023 by Timo
Ordered 2 pizzas on Tuesday, came quicker than I thought they
November 2023 by no lied
Lovely pizza! Will order
October 2023 by Karina Rose
we rang them after the tracker confirmed ?enjoy? and they said the driver will be 4minutes. we waited 50 minutes since and rang them before the store rang and refused to answer the phone. food was never delivered and money is gone. don?t order from here, such a waste of money.
October 2023 by Lee Lynch
Very rude person on the phone. I can see from the other reviews that this is an ongoing issue with this branch (Gosforth, Newcastle). This man needs extra customer service skills training. I will never order again.
August 2023 by Georgi _
Customer service here is horrible. I?ve had problems multiple times with the service here. Today we ordered a pizza - pizza tracker for this place doesn?t work so can?t use that to estimate order delivery time, and orders always come late from here so even though it said it had been delivered after an hour we waited an extra 30 minutes before calling the shop. My bf called them and politely asked if he could have an order update. Immediately the man on the phone took up a tone with my bf about how the driver called us but it didn?t connect, it?s been sent back to the shop etc. So my bf again politely explains he?s not sure why what?s happened, we?re calling him on the number we left the driver. The man on the phone repeats the phone number and reads out my bfs old number, which we updated on the website before placing the order and it says in our order confirmation that the number to call is my bf?s new number, so it was Papa Johns mistake, not ours. The man on the phone was so rude my bf couldn?t even be bothered to point this out as it wasn?t worth the attitude we were clearly going to get in response. As I say, not the first time we?ve had attitude problems from the staff here for things which are their fault. Big shame because I?ve never had any issues at any other branch of this chain, just this one.
July 2023 by Saffron L
Awful customer service!!! I used their actual website so I could change my base etc as just eat don?t have the options! We used the online tracker expecting accurate updates from it and as soon as it said delivery out waited outside! No one showed up! I didn?t have signal in the hotel so I went out and called and the guy who I can only assume is ?Kevin? judging by all the other appalling reviews this guy has had who was extremely rude and abrupt stating he was trying to call/left voicemails but then states I gave a wrong number which I think is just an excuse! Said the delivery guy was on his way back (half hour before their closing) and was unable to come back! Said I needed to speak directly with customer service for a refund, but doesn?t have this option just to leave feedback! Agree with all the other reviews, the guy is very monotone and belittling on the phone! Papa johns really need to look into this (looks like this will never be the case, most reviews talk about him and he?s still providing appalling customer service) KEVIN get a new job pal, although your attitude shows it?s the only place that?ll have you with that attitude (:
June 2023 by HABZ RAHMAN
I had a takeaway the food was good not excellent good for the priceVegetarian options: The do vegan pizza
May 2023 by Sophia Ayub
This used to be our no 1 go to pizza place throughout 2022, however, this year we have noticed a huge difference in the pizza. After eating the pizza everyone who had consumed would complain of symptoms of feeling extremely nauseated and unwell. Pizza then started to arrive cold and delivery driver could never seem to find us. We once rang ahead to ask if when our pizza arrives can it not be cold, and the person we spoke to was extremely unhelpful and unkind. However, it is worth mentioning the delivery drivers have always been pleasant and kind on arrival and very apologetic if ever late. All in all, the quality of the pizza has plummeted this year which is an incredible shame as we used to order from this establishment at the very least once a week.
May 2023 by Denas Petravicius (Den Peterson)
Took around 2 hours to deliver a pizza 3 miles away on a Thursday midday. The manager is extremely rude, said our place isn?t a priority ?
May 2023 by Alex Dalgleish
Accidentally ordered a massive order twice and was charged twice, guy from the store phoned me straight away to let me know and started the refund process, got the money back next dayFood was great as well
May 2023 by William Smith
Quick delivery and amazing pizza, the flavor is way better than dominos
