October 2023 by Joe C
The customer service in here is far better than the Grey St branch in the centre of town.
October 2023 by J C
The customer service in here is far better than the Grey St branch in the centre of town.
May 2023 by michal wieczorek
Poor service
December 2022 by majid neisi
Ben to Lloyds Bank in byker today I just asked customer service very nicely excuse me can I ask you question? And she loudly and rudely said am busy now.she should say am busy now with respect
April 2022 by andrew fulcher
Fast and friendly service
February 2022 by Khashayar
Today a friend of mine and I went to this branch to show his proof of ID as we were asked to brought it for the last part of opening a new bank account. We were in queue and It was our turn to get to the counter when the staff totally ignored us and asked the gentleman behind us to get first !! But the gentleman was polite and said that It was our turn. This staff reluctantly talked to us and told us to seat. After 10 minutes they sorted out all the clients and bank was empty of clients then finally another member of staff aggressively came to us and saw the ID card. He asked for proof of address ( we were not supposed to bring that at ,all)and luckily we had two valid proofs one from Home Office and the other one from NHS. He refused to accept them!!!! Asked for college's letter!(college is more valid than the HO and NHS!!) Obviously they didn't want to do the job and were either racist or pasing the buck. We walked out and went to the main branch in city centre and their helpful and friendly staff opened our account in less than 10 minutes despite being busy and having loads of clients. If I could give Lloyd Byker branch zero I would. So unfriendly and perhaps racist. Whereas Newcastle branch was awesome.
September 2021 by eric dixon
Always friendly and helpful staff at this branch
August 2021 by Wiktoria
Staff is really rude , they're not willing to help at all
July 2021 by Mirsad Trcic
Useless and that?s being kind.
July 2021 by Steph Elliott
OK but not very helpful staff seem to want to be elsewhere bad customer service
July 2021 by Lesley Trcic
Very poor service from this branch yesterday (Friday). Given erroneous information from bank staff
March 2018 by Ryan Boden
Rude staff
November 2017 by jaz grant
Donâ??t bother ringing to make an ap itâ??s like waiting ages for it to be picked up for them to say nothing on the other end
July 2017 by ??? ???? ???
The best.
June 2017 by Cas Acres
A small branch which never seems to have many staff on. However they are always friendly and helpful. Plus the building is amusingly pretty, nice to see it still in use.
