January 2024 by George Baitey
Served by Helen before and after Christmas first class service from start to finish a credit to your shop
January 2024 by pauline sharp
Got a lovely watch from another branch,needed braclet strap altered took to Newcastle branch lady that seen me was very friendly and did the alteration straight away as I waited.
December 2023 by Jane Smith
Friendly staff, very welcoming. Had my ears pierced, very professional and reassuring. Thank you
December 2023 by Christopher Hunt
Helen was very helpful in assisting me in choosing to purchase my watch. Just the right level of service. Not too pushy and very engaging.
December 2023 by Rachel Evans
Helen was extremely helpful, very patient with me deciding between two ring styles, and I never felt like she was pushing me to choose the dearer ring to get a higher sale
December 2023 by K Ns
Great service. Dealt with Helen for buying 2 rings. She couldn?t be more helpful. Definitely recommend and will definitely return
December 2023 by Anthony Fapohunda
Fantastic place for shopping, many choices to go by. Experience and lovely ? staff. Helen was patient enough for me to have my choice.
December 2023 by John Salmons
When I entered your store in MiddlesbroughI was greeted by one of your sales assistantYoung lady called Jamie who was very pleasant and confident in making me veryWelcome , and delt with my purchaseIn a professional manner, this young ladyIs a great asset to H samuals her buisnessStrategy is a credit to her and your companyAnd she rained with your company for a long time good staff like Jamie is hard to find these days , so please give her my best wishes
December 2023 by Stephen Moses
I took in a watch I had purchased elsewhere to have it fitted. It was a bracelet strap. I was served by Helen, who removed 7 links from the bracelet. The job was expertly done, and Helen was patient and very polite as she continued to maintain excellent customer care whilst completing the work. Great service. Many thanksSteve.
December 2023 by Bradley Dixon
Must thank Wendy at H. Samuel on Northumberland street Newcastle for her fabulous service. Price matched a watch I've been wanting for a while. Shame not all shops provide this level of service. Watch with the warranty and special offer on a necklace for a birthday present all for less than what I would've paid for the watch in John Lewis. Big thank you.
November 2023 by zarmeena ashfaq
Absolutely lovely experience within the shop. Me and my mum were helped by Jamie who was so sweet and lovely when picking out a ring for my mumThank you so much Jamie for all your help??
November 2023 by Kath Watson
Outstanding customer service from Nikki in H Samuel Middlesbrough branch. And a lot of patience with me continually going in to view the same bracelet for a birthday present. Beautifully gift wrapped. Thank you - the gift was perfect and loved by the recipient xxxx
November 2023 by Maddie Vans Agnew
Carmel was fabulous yesterday she pierced my cartilage. She was so friendly and made me feel so comfortable, I?m very pleased with the whole experience.
November 2023 by Tony Wilkes
Took my Partner today to the Newcastle branch on Northumberland Street. Looking for a new watch for Christmas. Fantastic customer service from Wendy. Thank you
November 2023 by Em
Carmel pierced my ears for me, she was so lovely and made me feel really comfortable. Highly recommended!
