March 2024 by Justin Keeper
Yet another wonderful experience with an incredible team who are so informative, professional, personable and hip. My second ever pair of glasses are on order and I can?t imagine buying eyewear from any other opticians. Thank you ?
February 2024 by Steve McCready
The thoroughness of the eye exam and then thoughtful help to choose frames were invaluable. No hard sales techniques like you get in chain opticians, just honest advice.
February 2024 by Hannah Keal
This places is incredible for anyone who is serious about their eyewear. Every time I visit I find something totally unique and the staff are so incredibly knowledgeable, kind and friendly (shout out in particular to the wonderful Frederike!) A complete treasure trove. ?
November 2023 by APW 64
Lovely shopping and staff are very polite and helpful. Selection of quality exclusive glasses.
November 2023 by Megan Wood
I had the most beautiful experience with Frederike today, she was so helpful and i found the perfect glasses for me. The selection and the price rage is amazing . Absolutely gorgeous shop and in the best location!thank you so much for today and your help! you have a new customer for life :)
November 2023 by janet corner
Great service always feel valued as a customer, the whole team are friendly and care, making sure you leave happy with the choice of glasses
August 2023 by Rachel scheffer
I have just had an utterly brilliant morning with Frederike choosing new eyewear. The professionalism was brilliant and it was also lots of fun. Frederike was happy to give her opinion and explain why and also expertly pulled plenty of frames out for me to try. It was brilliant.
July 2023 by Thomas
I had a great experience at Grey St. opticians today. Very thorough eye test from Nic, who explained what he was doing throughout and made me feel very comfortable and informed about my new prescription, allaying some of my concerns about prism lenses. Lovely service on the shop floor too, I could not recommend more highly.
July 2023 by Colin Hall
Amazing service from Grey St earlier today. But what else would you expect, right?Before I?d even had a chance to check in and give my name, Nic greeted me with a sense of familiarity as though he?d only seen me yesterday (it?s two years since my last visit), then did a great job explaining things during the eye exam.And Becks was amazing helping me choose new frames. She knew what I?d chosen over the years and was able to explain how each option would fit and feel in comparison to those. Clearly having taken the time to prepare before I arrived.Thanks :)
June 2023 by Carolyn Hutchinson
Unbelievably good service and expertise. I was a bit wary of all of the five star reviews (it isn't normal to have no bad reviews) but since visiting and getting my new glasses, I can understand why. Will definitely use again and would urge anyone else to go here rather than Specsavers.
December 2022 by Adrian B
'1st pair of glasses stress'....completely disappeared when I chose to walk in this beautiful store I had passed hundreds of times when in Town - I had scoured the 'big chains' (because that's what you do, isn't it?!), all so frustratingly 'similar' - not so at Grey St, such an original and stunning selection of frames.The 'independent' nature of Grey St reflects in their amazing staff, and Becks (now my Ocular Guru!) is just excellent. She took her time with the 'rookie', got my thoughts on some styles, and I loved the "Give me 5 minutes..." as she went 'out back' and returned with Exactly what I had wanted to achieve!She made the collection, only days later, such a wonderful experience too and the 'skull grip' fitting I had hoped for was truly bespoke and perfect. In hindsight, that I thoroughly enjoyed the whole process speaks volumes...Becks, thank you so much!
December 2022 by Zubair Mirza
Grey St Independent Opticians is very much like the Apple Store of opticians. Clean, simple, excellent customer service & more importantly fast and efficient after sales maintenance/repair services.All in all they take good care of their customers, with a huge curated catalogue of frames and lenses options. Not to mention the thinnest lenses on the market for someone like myself with a high prescription, this is definitely an important factor when purchasing glasses, couldn?t recommend them more!
December 2022 by Cal Kilpatrick
First time I've needed glasses and the staff here are incredible - all really friendly and very helpful. Great selection of frames, too. Thanks!
November 2022 by David Reece
It's always a pleasure visiting Grey St., not least because of the range of unusual frame designs they source - I just had to have a look at their bonkers 'Theo' range - typical Belgian fun and quirkiness - think Plastic Bertrand meets Rene Magritte! Needless to say I've ordered some and can't wait to receive them.A business is only ever as good as its' people and both Nic and the dispensing staff go that extra mile in giving such good service - thank you!
November 2022 by Ali Graham
World class service, and worth EVERY penny. Treat yourself, and your eyes to the service and care they deserve (why would you want anything less for something as important as your vision!?).Phenominal service from Laura from advice on which frames suited best through to collection. I'll be a customer of this Optician for years to come!