November 2023 by Mark Ralston
Bought a watch last week. Was happy that i was given the online discount price. They honoured it, so that was nice. I just felt the young girl could have been more present and bit more friendly. It Wasn?t an unfriendly experience per say, just a bit self consumed. I think when you?re in a jewellers spending a fair bit of money on what?s always a quite personal item you need someone more present. Just my opinion.Got the watch I wanted at a very good price, So that?s the main thing but not a 5 star experience. I think 3 and half stars is the correct score , four to high , three would be a little harsh.
October 2023 by Richard Champion
Visited with my fiancee to buy our wedding rings and, Praise God, Goldsmiths had exactly what we wanted both is style and size. We purchased our rings straight away.The process was lovely, and the shop was very hospitable with my fiancée enjoying a glass of wine, and I had a coffee as I was driving.
October 2023 by Julie Miller
What a fantastic team they have here! So friendly and welcoming. Terry has looked after us for many years now and is a real superstar. Always goes the extra mile to look after us and is a real pleasure to deal with
October 2023 by Nigel
Excellent experience at Goldsmiths Eldon Square yesterday all staff were very helpful, I was introduced to Terry who give me an unbelievable experience with his knowledge of Rolex on route to making a purchase hopefully in the not to distant future, all the staff were very welcoming definitely would recommend a visit.Thanks again Terry for all your information and excellent experienceNigel
September 2023 by Callum Barker
Michelle called me this week to let me know a watch she had helped me register my interest for had been allocated to me. Michelle has assisted me multiple times over the last few years. Excellent service every single time and consistent communication in store and out of store. Nothing is ever too much bother for Michelle, who always goes above and beyond to deliver exemplary customer service. I?d not trust anyone else to assist me with watches. Thank you once again!
August 2023 by Adeola Adedeji
I just left the store with my partner about fifteen minutes ago to enquire about a Rolex. I was met by an absolutely hostile middle-aged, red-haired lady who had red lipstick on. Evidently, she could not wait to discharge me and send me to ?deal with them? in Manchester. Terrible way to treat a customer. I wonder if I?d have had a similar experience if I was not a black woman and looked similar in to her. Sizing me up and down to determine if I was worth a good customer experience is exactly the opposite of what I needed.
August 2023 by Jason H
Straight forward, really smooth experience of purchasing a watch with Michelle, looked after me and very patient. Highly recommended.Probably the best SA I've ever dealt with in all the stores I've been to. Hopefully more purchases to come soon!
August 2023 by Craig Hoggett
Brilliant customer service from very knowledgeable and customer focused staff. My experience dealing with Terry was second to none: friendly, engaging and knowledgeable about the product that I was interested in. The team and Terry made my decision to buy an easy one, and also secured a future customer. Highly recommend.
August 2023 by Lee Oakley
Terry at Goldsmiths, Eldon Square made me feel at ease when purchasing my new watch and I don?t think I?d buy of anyone else moving forward. Would highly recommend this branch and individual.
August 2023 by Perrie Briton
I had a fantastic experience today visiting Goldsmiths in Eldon Square. I had an appointment with a gentleman called Terry who made the whole experience a memorable one. Although I was in to simply register my details for a new watch it was still very enjoyable and I had fun too. I must add that even though my appointment was with Terry other members of staff paid attention to me and were very chatty and I loved this. Looking forward to doing business with you Terry and the rest of the team. Thank you!!
August 2023 by Ian Douglass
Excellent Experience at Goldsmiths Rolex Eldon Square yesterday.Our sales expert for Rolex at the Eldon Square boutique in Newcastle was Terry he was very knowledgable and give plenty of information on all the range of Rolex time pieces he left you with an incredible experience on the route to making a purchase hopefully in the not to distant future, all the staff were very welcoming definitely would recommend a visitThanks again Terry for all your information and excellent experienceIan
July 2023 by Steve Adelina
Wonderful experience buying a watch here. Terry is extremely knowledgeable and patient and makes the whole experience feel luxurious and special. Thank you!
July 2023 by Paul Miller
Thank you to Michelle and the ladies in store.Great service as always!!
July 2023 by richard tasker
great service and very knowledgeable staff, made to feel at ease and so welcoming, i will be shopping again there in the future.
June 2023 by Rob Jeffreys
Had an absolutely fantastic experience with Layla and Jan! They honestly could not have been more helpful, relatable and friendly. Absolutely top notch service, they both went the extra mile to make our day choosing rings one to remember.
