March 2024 by Karin Matysiak
Water damage in the apartment. Nightmare and not a dream. Deposit will not be refunded. Never again. We are waiting in vain for a refund.
December 2023 by michelle kirton
After reading so many bad reviews we were very worried about going but they were so wrong . The staff were very helpful and polite everyone one of them spoke and made sure we were OK. We were in the penthouse and wow what a view also every room was spotless not one problem at all. Kitchen was spotless to I am literally shocked how people can slate this place ? our only regret is not going for longer which we will next time that's for sure. Thank you to all the staff and have a lovely Christmas
November 2023 by Wayne Dennett
Dreams apartment absolutely disgusting book a penthouse Walls was absolutely disgusting unwashed walls rip sofa shower not working ???
November 2023 by Thomas Zaworski
Die Unterkunft sah aus wie eine Arztpraxis. Lieblose Räume und überall dreckiger Teppichboden. Die Steckdosen waren wie Roulette, jede 2. funktionierte nur.Absolute abzocke beim Check-In. Die Zimmer waren schon fertig und gegen eine Gebühr von 40 Pfund hätte man eher einchecken können. Das ist kein Service sondern Abzocke. Ich kann die Unterkunft nicht weiterempfehlen!
November 2023 by Mick G
The apartment was nothing like the one in the pictures. It was fairly large, but furnished very cheaply and in desperate need of a bit of maintenance. On arrival we were greeted by a visit from two fire engines - a shower had apparently caused the alarm to be triggered... should not happen! If you are used to student accommodation or hostels then this place is ok. But even then it really isn't a great location.Safety: The apartments are in a very quiet, dimly lit, part of the city. And I think you would feel quite vulnerable if walking back from town late in the evening. It's also not close to any metro or train station.
October 2023 by Sam Biggs
I'd read the other reviews, and was concerned before arrival. IT IS FINE.Yes, the decor looks like a dentist's waiting room, and the cutlery & crockery provided is the bare minimum, but our apartment had no issues with cleanliness and everything worked.The heating is effective, the road noise isn't bad even on the ground floor, and we only heard the neighbours occasionally. The mattress is comfortable, and having full cooking facilities and a washing/drying machine is great for a longer stay.We paid the daily parking charge for our rented SUV, and it made life much simpler in an area without much available. It is just an open yard at the back of the building, unless you negotiate the ramp into the secured garage underneath.We stayed 7 days whilst visiting family, and will use it again next time.Our apartment would be even better with a soft lamp in the living room, some drawer space in the bedroom as well as the wardrobe shelves, and enough cutlery and crockery so that the entire supply isn't permanently in the kitchen sink.
October 2023 by Sharon Bond
Absolutely love it here very very dusty broken mini desk ironing did ask reception for one but told no more so ironed on floor not happy about that but otherwise its great.from one room a high buzzing sound all day and
September 2023 by Eleanor McGlade
Walking distance of city center, 3 private double bedrooms and 2 bathrooms for just £100 per night is an absolute steal. Yes the furniture was a bit scuffed but it was a lot roomier than we expected and very clean. The gentleman at reception offered to take out card details rather than the deposit and Looking at other reviews they had issues with the deposit being refunded it seems they have noticed an issue with this and have rectified it by doing this instead. Stayed here for 1 night for a theatre trip and would absolutely stay here again.Rooms: Spacious and huge beds. Very cleanWalkability: 15 minute walk to town center is great
September 2023 by 663ames
We were due to be staying here this weekend for the great north run. I had an email Monday evening saying they needed to do repairs on our accommodation so needed to cancel the booking. I wouldn't mind but I reserved this place a year ago. I understand things happen but when I called them they couldn't care. I do wonder if they over booked
August 2023 by Lauren Hutton
"Dream apartments" is possibly the biggest reach I've ever come across in my life. More like nightmare. Apartments were dirty, ripped sofas, hairs in the bathroom, dining table dirty. We were only there for 1 night before a flight so we put up with it.We had to pay a £100 deposit which we were promised would be refunded within 10 days. Nearly two months later we are still waiting for the refund, after many excuses and a catalogue of incompetence. They asked us to send them an email with our card details giving full information and 3 digit CCV code as this was the only way they said they could refund it. Bank advice said absolutely not too. We provided details in a different way and a further 10 days have passed again and still no refund to date. Apparently they "lost" the details we provided them.Apartments tired and filthy and a bunch of scammers with the deposit, avoid at all costs.
August 2023 by Voyage819601
"Dream apartments" is possibly the biggest reach I've ever come across in my life. More like nightmare. Apartments were dirty, ripped sofas, hairs in the bathroom, dining table dirty. We were only there for 1 night before a flight so we put up with it. We had to pay a £100 deposit which we were promised would be refunded within 10 days. Nearly two months later we are still waiting for the refund, after many excuses and a catalogue of incompetence. They asked us to send them an email with our card details giving full information and 3 digit CCV code as this was the only way they said they could refund it. Bank advice said absolutely not too. We provided details in a different way and a further 10 days have passed again and still no refund to date. Apparently they "lost" the details we provided them. Apartments tired and filthy and a bunch of scammers with the deposit, avoid at all costs.
August 2023 by stevebH4251WX
Booked a penthouse suite which was already occupied and I wasn't offered a refund for the difference in price. Notwithstanding that all the walls in the apartment are scuffed and the standard of decorating is poor for example, the blue wall paint massively extends over white door frames and the white light switches, but more specifically: The dishwasher didn?t work and it looks like it hasn?t for some time. We reported this this but despite being promised it would be fixed that day it was not. The toilet door would not close One of the wardrobes smelled so bad inside my that daughter had to put her clothes in our wardrobe. It was so dusty it was obvious it had not been cleaned for some time The frying pan was so badly dented it couldn?t be used, handles were loose on saucepans and were dangerous to use One of the toilets didn?t flush properly One of the sinks had no plug or for that matter a plug surround, just an exposed drain On one of the beds there were two pillows in individual pillow cases as you would expect, but on the other side of the bed two pillows were stuffed into one pillow case! The bedside light was inoperable This is an apartment for four people. As it was a special occasion I opened a bottle of champagne to find there was only two wines glasses - which didn?t match! (a tall flute and a small round wine glass). However, the gentleman on reception did rectify this when I approached him The worktops in the kitchen area are chipped as is the surround for the microwave The carpets are severely stained and dirty in places. I have tried contacting the manager - no response. I then wrote to the CEO, Tom Smyth - offered a 15% discount on a future stay (unbelievable). I am now wondering if some of the reviews on other websites are genuine?
August 2023 by Kim Ramsay
Absolutely disgusting rooms and company. Still fighting for a refund 4 weeks later. Rooms are smelly and disgusting. Broken furniture, ripped, marked. Carpets had burns over them. The cleanest place was the balcony only because it had been raining. AVOID AT ALL COSTS. Been promised multiple times for a refund still waiting 4 weeks later. Company doesn?t respond just want to steal your money.
August 2023 by lucyfM3055TR
Terrible customer service booked for 4 people for 13th august arrived and told them we would be back later they never told us when to arrive for just after 4 and then we show up and nobody is at the desk to check us in rang 40 times no answer I would never book with them again as now we?re currently homeless and no money as no refund
August 2023 by nicolawM1847HI
Luxury dream apartments??? Absolutely not! Infact far far from it... we took the kids for a family night away in Newcastle. After looking on booking.com at the stunning pictures of the apartments we thought what a lovely place to stay! Only to be greeted by what I would call a drug den!! A foul smell across the whole apartment, chunks put of the walls, soaking wet carpets, rips in the furniture, cigarette burns in the furniture, burns in the carpets and to top it off the pillows had blood on them! We complained to the desk straight away to be told there was no other room for us and to take it up with the girl upon checkout at 8am the next day. 8am the next morning came and nobody on the desk to assist us 9am still nobody there. 10am came and a lady was on the desk I asked was she a manager and she refused to answer me at all. We have been told we will receive a full refund but I honestly am not holding and hope in receiving this back! The whole place was totally unprofessional and definitely not somewhere I wanted to stay with my children!! Everything about it was disgusting! If you are going with a family then please do not book this establishment! It needs knocking down its rotten to the core!!
