March 2024 by Mandy Punshon
Called for a NORTH FACE JACKET .They had a sale on nice lad served me ,very friendly informative, coats bit expensive but I have bought a mountain range coat in sale before .Worth a visit
February 2024 by David
Website clearly showing stock levels - traveled to the store to be told they have no stock...........
January 2024 by steve starkey
Top brands , but very expensive compared to others .
January 2024 by mark kelly
Excellent service and technical advice from Patrick. I specifically went to Cotswold for specialist advice and he listened carefully to my problem. He took care to measure my exact feet requirements and used careful observation to check my current actual gait. His advice for walking shoes and insoles has solved an ongoing issue with both my gait and back posture. The difference in both comfort and walking style was immediately obvious. I really appreciate that I can look forward to getting back into the Yorkshire Dales for proper walking. Thank you ??
January 2024 by Edd Scott
Great shop in Newcastle, outdoor equipment is never cheap, but if you want top branding Hocking, walking or cycling equipment it's probably the best shop in town for the range it's got in stock
December 2023 by Kevin O'Hara
Staff friendly and knowledgeable, unfortunately not too much choice in the size I wanted.
November 2023 by Tori Swinbank
Came in looking to buy a backpack , spent fifteen minutes looking and then asked a gentleman If anyone could help me with the fit. Was told he was busy but 10 minutes later four members of staff were stood chatting at the till downstairs while I stood upstairs waiting. Suffice to say I left and won't be returning. Very poor customer service
November 2023 by Jon Morrison
Good sized store with a large choice for both male and female clothing.Helpful staff ?
November 2023 by Lesley Buchan
I went in to get walking boots/shoes Newcastle branch. Wasn't aknowledged by the staff x2 who were talking in a room at the back beside the footwear. One female came out and I had to catch her attention as she passed. She then sent an older guy from the stairs area to help me and another women who wanted sandals. The male showed me one pair that was too narrow and then measured my right foot and said there was probably nothing to fit me. They didn't have the stock.(My right foot is smaller than my left.) He promptly walked away from me and the other female customer.He didn't offer an online alternative. Neither of us bought.The store was quiet, needed a good clean and could have had a sale if he had offered advice.I went to Go Outdoors at team valley and got a lovely pair of boots at £145. With excellent customer service. I was generous giving 2*I won't be back again, even for CAMHC and Camping and Caravan Club discount
November 2023 by Kerry Clough
Friendly service from very knowledgeable staff.
September 2023 by Gracia Chua
Excellent customer service by Mia, she was very kind and patient in helping me find the best pair of boots.They also have a student discount so do ask for that:)
August 2023 by Michael
Went if for walking boots, when I eventually was attended to by a member of staff he was condescending and almost confrontational. It was bizarre. I went elsewhere for better service.
July 2023 by Eleanor Kingsley
Came in to look at some running trainers. Harry was very helpful and friendly, thank you :)
July 2023 by Helen T
Fantastic customer service from Harry. He was extremely helpful and patient helping me get some walking trainers.
May 2023 by Callum
I regularly use the online click and collect service at this store, and the staff are always friendly, attentive, and efficient. The store offers a good selection and is a decent size.
