March 2024 by Fernanda Chacòn
We went to the store to get a swimsuit, and I was pleasantly surprised. The place is small (I don't know if it will be the same as the one in the photos), but their customer service deserves 5 stars and more. The best customer service of my life (and I'm not exaggerating). The girls are always willing to help, giving all the facilities, looking out for you, very very kind. The team is wonderful!
February 2024 by Janey Crisp
Amazing! Ladies in the shop are fantastic!
February 2024 by Holly Treweek
I had Orla and she was the best and most accommodating person. She truly made the experience so comfortable and natural, I was very nervous but she gave me so much confidence and was so helpful! And the bras are the most comfortable and best fitting I have had!
February 2024 by Rachel W
Best bra buying experience. Real customer service as it should be.
January 2024 by Hope Osuya
Their bras are the best
January 2024 by Hilton Riddex
I was here with a partner. The staff were great with her and made time to help her shop and find exactly what she was after. This extra care and attention for customers is greatly appreciated and makes you want to come back. Thank you.
December 2023 by Anne Maughan Tony Thompson
Looked after by receptionist Lisa and bra fitter Allysa at Newcastle uponTyne branch. Very friendly and helpful, and even though they had lots of customers I didn't feel rushed at all. Excellent service all round, thank you.
November 2023 by Pat Crawford
Not impressed, had to wait to be sized and no stock in what I wanted
October 2023 by Paige Paterson
Top service. Huge selection to choose from and nothing was an issue, all the girls were a great help and made sure I was comfortable the whole time. Easy free click and collect service used online with in-store fitting. Easy to return in store too.
September 2023 by Justine Fowler
Very helpful. Lots to choose from, which helped me to find the right size. When they didn't have my preferred colour in my size, they ordered it to be delivered to me at no extra cost. I now have it and it's great!
August 2023 by megmachine
Went for a fitting yesterday for the first time in years and Ellie (I think- sorry if wrong!) Was absolutely lovely and couldn't have been more helpful or had more time for me. Thank you!
August 2023 by Megan
Went for a fitting yesterday for the first time in years and Ellie (I think- sorry if wrong!) Was absolutely lovely and couldn't have been more helpful or had more time for me. Thank you!
August 2023 by Joan Turnbull
Staff were very polite but? I was given 5 bras to try and told she would be back in case I needed help with size ,colour etc ?. Still waiting !!I went to find her 3 times but later found out she had disappeared into stock room ?(this is when a bell in cubicle would be handy)?in the end I had to get dressed and left , without my new bra
August 2023 by Bethan G
went to buy bikinis and after looking in all the other shops in newcastle with no success i ended up going here. although it?s on the pricier side, it?s definitely worth it the ladies were lovely and helped me find my perfect size and ordered the style i wanted to my house, will definitely be returning
August 2023 by Actually Android
The ladies working there are lovely and very helpful, and honestly I?ve never had a bad experience with them, but it?s held back by the most rotund, intrusive, and inefficient system imaginable. I?ve been a customer at Bravissimo thrice, once in Manchester and twice in Newcastle, and each time I?ve had to wait about 3x as long as I was informed for a service. The first of which I had to leave after twenty minutes after being told five, and the second I was told to return to the shop 20 minutes later as there was a 20 min wait, after which I returned to the shop and had to wait an additional 45 minutes. The third time, I was trying to process a refund which I also didn?t have a great experience with, as Bravissimo couldn?t process my refund until I handed over my postcode and address, which as a system feels incredibly intrusive.Furthermore, the shop floor accessible to customers in Newcastle is tiny and you?re reliant on asking for staff to check to see if bra sizes are in stock. Independent shopping is not really an option. I suspect delays are caused because there are SO many bras in the back that it?s impossible to sift through them in a timely manner, and this means more delays and more waiting around. I have yet to return with a well fitted bra and honestly if there was a competitor that had my sizes I would run there instead.
