August 2021 by Margaret Briggs
Visited Bathstore Jesmond on Friday 11th September. Samyra was excellent helping me and my daughter choose a 4 piece bathroom suite. No pressure to buy from Samyra which I loved. Next day after checking I phoned and placed the order and added a some extras. Thank you Samyra for making this so quick and simple with no pressure. Excellent Customer Service would highly recommend.
September 2020 by Nath Ekanayake
Seems permanently closed and not even bothering to contact back for any messages left. :-(
May 2019 by Anna Garms
Excellent service at the Jesmond, Newcastle store. Stuart was really helpful, listened to us and we ended up with the perfect bathroom for a great price!!! From Philippa
February 2019 by David Roberts
Great customer service from James. Bought a complete bathroom suite from them in 2007 and the toilet cistern broke. Manufacturer no longer trading but James was happy to track down an alternative supplier to fix the problem. Wouldn't go anywhere else.
December 2018 by Karen Foster
Excellent customer service from our 2 visits there. The staff couldnt have done more to make us feel welcome. The bathroom designer was very informative and was clearly experienced in designing bathrooms. We had visited many places before the Bathstore and found this place to be by far the best place to go for bathrooms. I have already recommended this store to my family and my boss!
February 2018 by Phoebe Jones
The staff in this branch are the rudest and most unhelpful staff i have ever come across. They are so unwilling to help and when you ask them a question they don't like they respond with a cocky answer/tone. I will not use this company again and will most definitely not be recommending to others.
My recommendation would be to train staff in customer service and objection handling!!!
September 2017 by K Ty
Many thanks to the Bathstore staff in Jesmond for all their help in accessing a spare part for a Savoy chandelier. After I phoned up about how I might go about getting the part, it arrived in the post free of charge a day or so later. Brilliant customer service. Thank you.
