March 2024 by Muhammad Umair
Just visited this place and this pathetic sales women ruined our experience by making silly comments and faces. I would never buy from this place.
March 2024 by Jennifer Jewers
Ann-Marie at the Gateshead store was very very helpful and helped us greatly when we were selecting carpets recently. The service we received was first class from a lovely lady.
February 2024 by George Agnew
Very helpful staff,very caring and helpful as to our needs and requirements
February 2024 by Gary Parker
Great service not pushy and great price
January 2024 by Jade Zwolinski
I?d have given the metro store a 0 if I could (apart from 1 fella we spoke to first). We visited on 4 occasions from July to October 2023 and although very pushy the chap we spoke to on a few occasions was friendly enough and really knowledgeable and likeable. On the 4th occasion a woman basically chased us out the shop as she?d commented in front of other customers we had been in a few times before sitting in every sofa so must know which we wanted by now and various similar digs. We told her on a previous occasion that we had an idea between 2 there and 1 elsewhere however as we bought a new build we were waiting to closer to the time so we aren?t left with nowhere to keep the sofa and needed to visit our new house when allowed to measure the room to be sure the sizing we liked fit etc (which the fella understood and was fine with unlike her). My partner and I were debating about delivery dates and she kept interrupting asking for a date which we had said let us figure something out but she wouldn?t let it go and said well as your not buying today I suggest go away come back when you are and shouted another couple over to sit where we were. Couldn?t be bothered with the attitude so left and went to Sofology whom couldn?t have been better and even made a brew and left us the iPad to see sizing etc and popped over to ask if we needed to ask anything or another cuppa etc and ended up buying a sofa probably 1k more than those at scs because of the customer service and the sofa was better quality. Even oak furniture and barker and Stonehouse were accommodating of our situation and helped us without being rude or forcing us to buy there and then. Probably our own making as we didn?t go in ready to buy, have a date,Dimensions and pick the first time we went in but I think you should be able to go in and sit on sofas if your planning on spending that sort of money for something that your wanting to last several years. It?s not like we had our feet up or were sprawled out or anything and others were but nothing got said. I personally won?t go back or recommend them based on this
November 2023 by Lilian Mclean
Lovely staff went above and beyond to accomerdate my daughter well done
September 2023 by Ann Dandy
Lots of sofas to choose disappointed with quality
July 2023 by Rozalynd Boyd
Lovely shop.
April 2023 by Google user
1 star is me being generous. Customer service is not worth all the stress and money you spend. Communication is very poor. Carpet fitting quality is poor . Make your money worth and go somewhere else.
April 2023 by sheena philips
Lots of collection at Newcastle. Staff very friendly
April 2023 by Mary Clough
1 star is me being generous. Customer service is not worth all the stress and money you spend. Communication is very poor. Carpet fitting quality is poor . Make your money worth and go somewhere else.
March 2023 by colin smith
If scs did wwe it would explain the reason that everytime you walk through the doors your pretty much spear tackled by a sales rep and endless questions... guys lay off let people walk round first then offer to help, .... very off putting
October 2022 by Elsa Hails
We ordered our 3 piece it came within the time stated but the couch would not fit in the front door ,they took it back to the warehouse and the shop emailed someone to dismantle it ,a man called Michael phoned to say he would come the next day with the couch ,they literally dismantled it and put it back together ,hows that for service it cost a £100 but it would of cost a lot more if I had to get my window taken out ,5* service ?
October 2022 by Linda Thompson
What a great experience from the sales man right through to the delivery men Mick and Foss, we were kept up to date the whole time even when theGateshead Metro store closed for refurbishment
October 2022 by Mark Rutherford
Very helpful and a good range of carpets at reasonable prices