January 2024 by Kate A
This was my first visit to Bella Italia, I was always slightly put off by the fact it was a chain restaurant.Visited with family on Saturday. Service was fantastic. The staff really looked after us and the food was lovely.My daughter had mozzarella sticks that came with a delicious relish/jam. I had asked the waiter about it and told him how much I liked it and he brought me over a tub to take home. So kind of him.There's was lots of choice on the menu, and a set menu that had loads of choice and was good value.I would definitely visit again.
January 2024 by Colin My talking therapy
I ordered a simple pasta that had no flavour. Either the pasta had not been drained properly or the pasta sauce was as thin as water. At no point did the server ask if the food was ok, even though I left most of the it.There was clearly a leak in the toilet as the floor was flooded.
January 2024 by Abbie
Food was OK. Portion size shocked me. Ordered seafood risotto 15.99 and this is what came. This is before eating ANY. It was about 4 tablespoons of food. I complained before trying it as couldn't believe it was a full adult portion. Advised it was. My shock clearly surprised them as they offered to charge me less. My son's burger was also disappointingly small. And not cheap. We only ate here as Zizzi was closed. Zizzi offers MUCH better value and in much nicer surroundings so we won't be back to Bella. The food tasted OK. Nothing special at all. Honestly can't believe this was 16 quid! And pizzas nearly 15. If we hadn't been using a student discount I'd have left after reading menu.
December 2023 by saitejaswi goud
Been to Bella for a dinner and it was a great experience with a very friendly staff Specially Sarah , had to say this the taste was so good that I would be going back for the food made by chef and the way it was presented was awesome.
December 2023 by jane tonks
Ordered a burger. When it arrived it was burnt, black and hard/crispy. For £16 I would expect a hand made style beef patty, this was more like a frozen pre processed burger. Sent it back and a second one was prepared. It arrived exactly the same as the first one, burnt and crispy. I was then informed by a manager that all their burgers are cooked "well done". Sent it back again and went to Five Guys for a proper burger.
December 2023 by Yasar Acar
Appalling customer service! Very rude staff, especially the manager. We visited there with 2 fun buggies and the stuff didn?t let us in. When we asked why they let a previous customer in with a fun buggy, the manager said they don?t want to discuss that with us in a very rude manner. I asked if it is discrimination then but they replied with the same sentence over and over again without giving a reason, and asked us to leave. We didn?t feel welcome there and also felt discriminated. Will never be going back there again!Kid-friendliness: Not kid friendly as they don?t accept Metrocentre?s own fun buggies in, I n a very rude manner
December 2023 by Patricia Myers
This Bella Italia never disappointed. Never had a bad meal here. Plus if you have a valid cinema ticket, you get a discount, if you select from the main menu.
December 2023 by Carole Wardropper
Not very good I had seafood pizza & felt it could of come from a box not that tasty.
December 2023 by William Phin
It was alright. The staff were friendly but out of all of the tables I feel as if my group was placed at the dirtiest one with a spoon and napkin on the floor with cheese covering the table.Food arrived quickly but was mediocre. Starters were nice but varied in temperature. Mains arrived quickly after. Ordered a carbonara but it was not very nice with very little sauce and it was not hot.5/10
December 2023 by Duncan Phin
We visited on a Monday evening. The Restaurant was relatively quiet, only a small number of diners present. It took a while to be greet, maybe 2 minutes, just felt like a.long time. The table we were sat at needed cleaning and there were used napkins and cutlery beneath the table. Once service did get going it was efficient and the waiting staff.were helpful. The food was nice too.
November 2023 by Joanne Delaney
Had a fantastic meal in here today with my daughter. The staff were all lovely, especially our waiter. Unfortunately I didn?t get his name, but he was a credit to the restaurant. The food was cooked and presented beautifully. We will definitely be back.
November 2023 by steph hodgson
I came into Bella Italia the other day for a lovely meal with my extended family (but not my cousins) we don?t speak to them anymore. We were served by a very rude lady, named Charlie. I over heard her being rude to other staff members and other parties. Unreal scran thoughParking: A canny see me man can?t see
November 2023 by Mark Hodgson
Had an amazing visit all due to our server, Charlie, putting in the extra effort with our family and going the extra mile.Even my 3 year old commented what a lovely lady she was.Food was also spot on and everyone was friendly.Thank you for the hospitality.Dietary restrictions: Great options for our little one with a cow's milk allergy. Vegan options but with the ability to add meat and still fall under the kids menu even so she didn't miss out.Kid-friendliness: The kids menu has loads to choose from that little ones will love, nothing overly fancy but they certainly feel like they are part of the experience.The staff, especially our server Charlie, went above and beyond to make our family feel welcome.
October 2023 by Caitlyn Curry
We had gone here quite late on due to going to the cinema late, the place was quiet so as we naïvely thought we?d get served faster and it would be a lovely time due to not that many people around.I had asked for the spag and meatballs to come without cheese and the server was aware of this and my dislike of cheese, my food came out and straight away I had said it had cheese on so they took it back and replaced it!I thought oh lovely nice and fast replacing my food but no. They had mixed in the cheese and just moved it all around hoping I wouldn?t notice so I had complained again (which getting ahold of a server was very difficult) and they said we?ll have to make a new one followed by what looked like a staff meeting around the kitchen area talking and looking over, felt very uncomfortable for not that much of a big ask for no cheese.So whilst this is all going on my partner is eating his dinner and having a lovely time and had finished his dinner by the time I had got the correct food followed by ?oh here?s a small bowl of chips as a sorry? but still had to pay £17 for food that was barely warm and had to be remade 3 times but oh got free chips that were well more than half the price!And paid £63 for the privilege of having a shocking start to our date night!
October 2023 by Rebecca Summers
Ordered online from their macshack absolutely disgusting. Paid £40 half the food was missing and couldn't get through to anyone on the phone to try and sort it out. The quality of the food was rubbish and the sides weren't big enough for a child. An absolute waste of money I will not be ordering from again and would not recommend. If you can't even get simple food and an order with 4 items right then you might as well close your doors.
