June 2023 by Scott Ruttley
I was very pleased with the friendly and professional service today.Tina provided service with a smileVery helpful polite and answered all my questions asked. thank you Tina
June 2023 by Mark Curl
Helpful staff make this branch a pleasure to visit.
April 2023 by Maria Ordona
I went to this branch today around after 3pm with the intention of opening an ISA account. one or two positive comment, 1st the branch itself look nicely set up inside, almost homely with all the furniture and sitting area. 2nd, I was seen at the cashier straight away as there were no queue. From here things went down hill with regards to customer service.I mentioned my intention to open an ISA, and I was pointed to the two staff sitting at the big table and was direct to go to one of them. However, as i approached the member of staff I choose to deal with my inquiry, she directed me back to the cashier to deposit my cash, which i did, and by the time the cashier had finished counting my cash more people had arrived in to the branch. I was made to wait further more for another person to deal with me . Although there was the other member of staff sitting at the table (from the initial approach) who had finished dealing with her customer, & was not serving at this point. I raised the question if she will be dealing with my enquiry, and to to my disappointment , she informed me that the person dealing with me was the person who happens to be the one who just opened up a new counter.I did not feel welcome at all, by no means. I will be placing my saving somewhere else. The member of staff in this branch were not very helpful at all. Aweful! i would not rate this Nationwide branch at all.I visited on this same day, 2 other banks , and the customer service were both welcoming and deserving of at least 4*.
September 2020 by Angela Molloy
Because it is closed for 3 months and I have to travel to another branch
July 2020 by Gary Evans
I ordered a new card reader which never came. I visited Nationwide in Staines to get one and they had none.The cashier just shrugged.
April 2017 by Paul Baker
Friendly staff, and decent size branch, make this easy and accessible to sort banking needs. When cashiers are all busy, other staff members come out and work through the queue if they can. Positive experience throughout.
January 2017 by Niamh Baker
Amazing all helpful?
September 2016 by P64 32
Amazing all helpfulð???
June 2016 by Taj Dhaliwal
Fantastic service. All staff serve you with a smile and show great care in helping you
July 2015 by tom s
Wrong closing times!!!
