November 2023 by sherwinnick24
Best post office in Guildford. The team are so friendly and provide advice and guidance for all you postage needs. Great party shop attached also.
November 2023 by Emma Barnes
Very efficient and knowledgeable staff.
September 2023 by m q
This is the second time i have used this branch and both times not only has the man behind the counter had a very rude attitude, both times he's also been completely wrong on the services that should be offered. Today he told me the system doesn't let me send the parcel I had prepaid for. I took it to another branch and there were no issues at all. Would give zero stars if I could. Not going to use this branch again,
December 2022 by Sarah Crow
As per a previous comment, shame that zero stars isn?t an option!Having used this branch for a number of years due to convenient location, I put up with the rude man ?Stephen? who runs this branch with his down trodden wife. Cynical, misogynistic, no customer service skills and down right rude, I find it incredible that they have still have customers returning.Due to being close by, I popped in to post some mail today, thinking he might have mellowed over the years, but sadly not. He kept myself and the customer in front of me waiting whilst he had a ?chat? with the customer at the counter. When it was my turn I asked a couple of questions and true to form, rude, cynical, arrogant.Suffice to say, I will never return to this branch with my other local branch in Jacobs Well being a joy to visit, nothing too much trouble, quick and efficient, he could learn a thing or two!He really does need bringing down a peg or two and to go on a customer service course!
October 2022 by Samantha Kennedy
The post office / shop is always closed due to hospital appointments or illnesses, obviously these things cant be helped but if its clearly an ongoing problem health wise shouldn't back up staff be implemented ??
January 2022 by Geoff Smith
Super friendly staff
December 2021 by Jonathan Murrell
Always very helpful and welcoming. Great to still have such a wonderful service in a small community.
October 2021 by Megan Ferris
I've never left a bad review and normally wouldn't spend time writing one but unfortunately I have been here twice and now I will never return due to how the staff made me feel. On both occasions they have been patronising and rude, I left feeling quite upset. I wondered how I could have offended them as I was just minding my own business, the only problem was that I didn't have cash to pay for a plastic envelope and I was expecting to be able to pay for my postage and envelope all in one go on my card, like I would do at any other post office. I was happy to do the extra admin: paying for my postage on card, getting cash back, going to another till to pay for the plastic envelope then going back to the post office to pay to post my remaining package, but I was made me feel like a real nuisance. I thought it must just be me but I can see from another man's review he has experienced a similar sort of attitude and this was from 4 years ago. If you do read these reviews I wonder if you might consider adapting to ensure people can pay for everything all in one go as a lot of people don't carry cash anymore. Covid has also made it off-putting and a lot of places now don't accept cash. I would also ask you to please be more kind and courteous in the future as maybe you don't realise that you can have an impact someone's day.
October 2021 by Al
Terribly rude, inept old man. Having read other reviews I can see I?m not alone. Try adapting a better customer approach. Only used this post office as my usual one closes at 2pm on a Saturday, never again.
July 2021 by David Chandler
Have been messed around before using one of their services, last time I was told by the man serving that the system had crashed and he couldn't continue, I could tell from his attitude he wasn't interested as I heard him say he was late for a doctors appointment! I had to use the post office by the Wooden Bridge where they sorted me out straight away and I will continue to use them from now on, very professional and fast too.
September 2020 by Davella Short
I found the owners to be extremely friendly professional people. They are always helpful and very knowledgeable. Their customers are always first. I?ve heard them with elderly customers who can get confused and young customers who have no idea all are treated with equal professionalism. Best post office for miles only one in Wales could come close
July 2019 by Reviewer Man
Contrary to other reviews, I have always experienced excellent and friendly service at this post office. Perhaps you receive the same attitude that you give out? The post office also stock lots of party items like balloons, wrapping paper, masks and other fun things. They also do helium balloons. Overall I go here regularly and find it excellent.
March 2019 by Mark Smart
We use this post office regularly for postage, banking, road tax , passport renewals etc.
March 2019 by Joel Ireland
Turned up at 5:45pm, my office is close and I needed to return an item at the end of the day, seeing it was open until 6pm on Google I thought I'd pop in.
May 2018 by Sarah Brown
Very friendly and helpful post office, always a pleasure to go in and very welcoming!
