February 2024 by Tw 15
Very good choice of clothing, some eye wateringly expensive but the quality excellent. Some very good items in the sale.Also dog friendly
February 2024 by Spot Free Finish Window Cleaners Who Care
Very nice place to visit, quality clothing and helpful staff.
February 2024 by Nik Hammond (projectoverland)
Stella service. My third set of ski boots from here in 30 years.
February 2024 by S B
Great for warm clothes and not just for snow and rock
February 2024 by Jennifer Whitnall
The store was a mess, and clothes were not on the right hangers, so incorrect sizes were put back on the wrong hangers. No staff to be seen anywhere. The changing rooms were unmanned, so clothing was left all over the floor. No one was around to help, offer advice on products. The kids' department was the busiest and so you would think they would be someone to help in that section. Overall a poor representation of what used to be a good store.
February 2024 by Asif Khetani
Saturday is the worst day to come here. Understaffed and lack of product knowledge
February 2024 by Markus Greyling
Ludicrous policy on returns just cost you £380 worth of sales for no real reason.Item: Avalanche safety (Spade transceiver and probe) bundle.The policy:Buy in store: No you can?t return because it?s safety equipment.Buy online: Yes sure you have 14days to return.Buyer asks: ?but why can you accept the online return??Shop guy: oh because we do thorough check on the item when it comes back in.Buyer: even when an online return is brought back to the store?Shop guy: YesBuyer: so what is the point of refusing a return for the in store buyer???Shop guy: not sure really, that is policyWhy did the returns policy matter to me?Because i was tempted to buy the item in case my online order from a different vendor did not arrive in time for my trip.
February 2024 by Phil senior
Visited three times and had two bad experiences. First time spent 3hrs having some new ski boots (badly) custom fitted by a very arrogant and rude sales person, took the boots back after a ski trip to have them refitted properly. The lady who adjusted the custom insoles and stretched the shell was absolutely brilliant and I left satisfied and happy. My third visit was with my wife and teenage son, we intended on letting him pick out some new snowboarding boots but while my wife and I were grabbing some ski socks a sales assistant pretty much told our 18 Yr old son to bugger off and go and sit somewhere else. I don't think he realised he was with us or what our intentions were. We were in the boot fitting section so i jnderstand they only have I'd guess 15 or so spaces, but the entire section was completely empty. Won't be going back again, arrogant rude staff, some if which at least dont have a clue what they are doing.
February 2024 by ilona florkiewicz
The worst staff ever, no one care about customer very rude manager. We ask twice for help staff didn?t seems bother
February 2024 by Paul Kennedy
A professional and helpful service in the fitting of new ski boots.
January 2024 by Jonny Tree
Overpriced! Definitely get cheaper online.
December 2023 by Robert Easton
Great shop. Ultan did an excellent job at the boot fitting, very helpful.
December 2023 by Thomas Roberts
Like pulling teeth trying to get a snowboard service. The service was done and met a tight time frame (tight time frame being I had a week and they said it would be 3 but managed to fast track it) but the communication around it all was terrible. All the staff were miserable. There was a nice young chap who I first approached when I went for collection, he was new and asked another employee how you go about doing the snowboard collections and instead of teaching the lad he just went and did it. Seems like there are poor senior staff there.I also asked to speak to someone about a new snowboard and I was told there wasn?t anyone to help as all staff ski?
December 2023 by Sibat Butt
Just been to the snow rock the store in Chertsey, absolutely atrocious service. Needed help to select skis and ski boots the staff will very unhelpful the store wasn't even busy but couldn't help at all. I think the management needs to take a serious look at the way the staff behave towards customers
December 2023 by John Johnston
The staff member that we had was helpful and friendly.but kept bringing the same pair of boots out.in the end it's worth going for a giggle
