March 2024 by Dee Connor
Got a text to say my parcel had been delivered but it hadn?t. When I tracked my item a picture of my parcel was shown delivered to a an address I don?t recognise! Complaint has been made! Terrible service!
February 2024 by graeme white
Awful, parcel collection or delivery is awful, don't turn up or deliver to wrong address, get email to say they're coming in morning, then at midday another one to say they're coming in afternoon, then they don't tun up. Not getting post regular either, don't turn up for days.
December 2023 by Dominic R
Awful service. Parcels never arrive ontime, usually a week late (better or collecting it from the sorting office. No post for upto 3 weeks then a bundle arrives. This needs serious attention.
December 2023 by Andrew French
Expecting a parcel special delivery. Been here all morning waiting for the parcel. Nothing arrived and sent an email telling me that cannot deliver and will try next working day. Absolute joke
August 2023 by Gavin Howe
Just got passed by a Royal Mail van that jumped the red light in Caterham. Royal Mail Van no KN21 XUU at 17.41 14.8.23
July 2023 by Catherine Lewis
Stafford Rd. We haven?t received our post for more than 10 days now, we we are expecting a new simcard for our daughter that?s suppose to be deliver 10 days ago ? Phone number on website also incorrect.
July 2023 by Katie Macpherson
Pretended to deliver my mail after holding for 2 days and I went down to ask for it. Then returned to sender even though they haven't tried once to deliver.
June 2023 by Emma Hultman
I have not received my post for the last 3 weeks! I have missed medical letters and appointments, I?ve not received letters on time in which I?ve even received late payment fees from? I am now without a phone because my new SIM card haven?t been delivered for two weeks and my medical problems require me to have a phone? this is absolutely appalling and unacceptable!!
February 2023 by Mandy Keitch
Make sure you check the opening times
January 2023 by Roger Dodger
The Royal mail staff scan special delivery items as address " inaccessible" so they don't have to go out of their way to deliver b4 1pm ,
January 2023 by Danuta Oliphant
Staff were very helpful
October 2022 by The PlugSeeker - YouTube Channel
Top tip - No parking at Depot. But, I go to Morrisons car park, to top floor and park. Then I walk out the car exit to far right, this is then short walk to the depot. Have to lose a star for having a depot like this with no provision on site for even a handful of 10 minute parking bays. Even 3-4 bays would be enough.
October 2022 by Janette C
Friendly and helpful staff. Sadly, there is often a ten, or so, minute wait because it's so busy, especially on a Saturday morning. Regardless of that, the staff are very pleasant and knowledgeable.
September 2022 by Lyuben Kiryakov
I took a day off as I was expecting delivery today. No one rang the buzzer but left a note that my parcel was brought back to their office. They are open from 8 am to 10 am, which is ridiculous! I needed this parcel today as it contains insecticides, which I need for tomorrow morning. Now I need to cancel my appointment with my clients because of Royal Mail; request returning the Insecticides to the seller, and no one will cover my losses for today and tomorrow. And this is not the first time such a thing has happened with this company! I will definitely stop buying from sellers using Royal Mail!!!
September 2022 by Paul Jones
Rude and threatening Manager managed to lose a very important package of mine I enquired twice and was told it may be I a postman's bag locked in his locker and the postman in question was on holiday and to come back when he was back.No parking for the elderly or disabled making them walk up a long road and steep stairs just to be abused.
