November 2022 by Google user
We visited Magnet late in the year in 2020. We spent a vast amount of time researching exactly what we wanted. COVID restricted our efforts and it wasn?t until Jan 2022 that work started. There are always hick ups with any project and ours was no exception. It was topped by our kitchen designer leaving Magnets on the day our kitchen was delivered. This really shook our confidence but we really should not have worried. Our kitchen fitters Zarko and Tod were exceptional. Zarko built a cover for a pipe that would extend above our units. This worried us, but we should not have worried. His work was fantastic, a work of art. Yasmin the manager at Caterham took over from our missing designer. She was presented with some real delay issues but worked with us to ensure everything arrived late but not too late. She was a star..\\nIn all we now possess a kitchen fit for Royalty. A beautifully example of quality workmanship.\\nOk it wasn?t cheap but you get what you pay for.\\nMy advice stick with the premium ranges and make sure you get Zarko to fit it !!
October 2022 by Kat Beaumont
Visited the Caterham branch today. Wanted to buy a single oven, combi oven and induction hob, however the 2 members of staff were too busy talking to each other to ask if I needed any help. I had to go ask for information about the appliances, and they simply handed me a brochure and went back to their conversation. Obviously the Caterham branch didn?t want the business. So I went to another store (not magnet) and made a purchase where the staff actually spoke to me and helped!
March 2022 by Simon Newlands
We visited Magnet late in the year in 2020. We spent a vast amount of time researching exactly what we wanted. COVID restricted our efforts and it wasn?t until Jan 2022 that work started. There are always hick ups with any project and ours was no exception. It was topped by our kitchen designer leaving Magnets on the day our kitchen was delivered. This really shook our confidence but we really should not have worried. Our kitchen fitters Zarko and Tod were exceptional. Zarko built a cover for a pipe that would extend above our units. This worried us, but we should not have worried. His work was fantastic, a work of art. Yasmin the manager at Caterham took over from our missing designer. She was presented with some real delay issues but worked with us to ensure everything arrived late but not too late. She was a star..In all we now possess a kitchen fit for Royalty. A beautifully example of quality workmanship.Ok it wasn?t cheap but you get what you pay for.My advice stick with the premium ranges and make sure you get Zarko to fit it !!
November 2021 by AC Ray
Good staff and not pushy
February 2021 by David Hollander
Very impressed with the manager here, Tim, who took time to guide us through the process with honest and helpful advice. At no time did we feel pressured and we have come away confident that our new kitchen will be just as we hope
February 2021 by Emma Lucas
Great service! Love my new kitchen, staff all really friendly
February 2021 by David Knight
I found their prices fair and reasonable and Tim the local manager was always prepared to go the extra mile
September 2020 by Babs Pierre
Ifrah the kitchen designer. Please ask for her if you go to the Caterham branch. The most impartial, patient and friendly adviser I have ever met! I was only visiting the area, so she said it would be better to go to my local branch. I would love to have given her my commission
September 2020 by Desiree Cox
Dreadful service at Magnets Crawley today. Store was empty except one couple browsing, but sales assistant was 'too busy ' to give me a price on some kitchen units and would not have time today as fully booked. The store was empty! They obviously don't want people to buy a magnet kitchen and with customer service like that, I will certainly go elsewhere!
September 2020 by Rita Mcintyre
I defintely recommend Magnet Caterham, or more specifically, the manager Tim. He was truly superb. Great attention to detail and really wants to ensure that the customer gets the best. (We delt with the Caterham branch between December 2018 and May 2019).
September 2020 by Martin Crummett
Okay as kitchen showrooms go but was surprised by the seemingly lower quality of the options than expected. I always thought Magnet were a premium brand but it did not appear so.
September 2019 by Janice Gray
Nothing but great service from Tim and the team at Magnet Caterham! We are over the moon with our kitchen that was expertly fitted by a kitchen fitter recommended by Magnet.
June 2019 by richard lawrence
Poor after service
May 2019 by Amanda Garry
Helpful staff good prices
March 2019 by Stuart Mitchenall
Very helpful without obvious sales pressure. Let us take time to decide.
