February 2024 by Sophia
Sadly very bad customer care/service. After over 15 years of collecting prescriptions for my family here, we are leaving. Extremely rude and passive aggressive at the counter. A smile, and even a forced sorry would go a long way when you make a mistake. As I have now found out, It is common knowledge about at least one woman?s rudeness.
February 2024 by Lyth Hishmeh
Went over to get mum?s medication. I?m immunocompromised, so it?s always a risk going to indoor places. Asked for 3 meds as requested and approved by the GP. Picked up a few things off the counter. Pharmacist crashed the system and it was more than 15 mins before another pharmacist came along to fix it and said it would be an even longer wait, all the while the pharmacy is filling up with sick people. Decided to give up on the OTC items and went home with the prescription meds only to discover they?d only included one out of 3 requested meds.Incompetent staff, malfunctioning systems, constant stock issues.Everything in this country seems to be breaking. Come on people. It?s not hard to do your job right.
January 2024 by zaka subhani
Very helpful and friendly staff.
December 2023 by Carolyn Leather
Absolutely brilliant pharmacy I honestly can?t praise the staff enough with how hard they?ve worked over the last few weeks to source my son?s medication which has been out of stock nationally. So glad I moved to them from another local pharmacy I?d been with for years and which had gone markedly downhill. Thank you all!
December 2023 by Sue Kettle
Services are always good here
September 2023 by Nick Ramsey
Don?t go there! Jackie is so rude and smiles at you whilst being rude. The manager can?t manage is own bladder.But the other members of the team are professional and dedicated. Jacky find another profession, you have no people skills whatsoever the other members of your team were embarrassed for you or don?t like you. I have never witnessed the rudeness from a pharmacy. Guys your are not nhs staff who deserve to be thanked. You are above your station if you don?t like job then sign on for unemployment. Give the customers a break! The pharmacy on frimley road are so much better!
August 2023 by Dawn W
Imho, this pharmacy has gone down hill. There is a group of staff which were ladies which have a no manners, rude and disrespectful attitude towards customers. The place is filthy, dirty floors and cupboards which really surprises me for a pharmacist/doctors surgery. They wasted my time I had a text saying my prescription was ready and turned up hours later to collect only to find they had given it to someone else. This resulted in a wasted journey and my medication had to be re-ordered as they were then out of stock.Shocking lack of care or consideration
August 2023 by matthew blackman
fantastic well stocked with never any issues in getting the medication friendly staff who are always helpful and i have never had an issues with them, highly recommend
July 2023 by D Dodge
Imho, this pharmacy has gone down hill. There is a group of staff which were ladies which have a no manners, rude and disrespectful attitude towards customers. The place is filthy, dirty floors and cupboards which really surprises me for a pharmacist/doctors surgery. They wasted my time I had a text saying my prescription was ready and turned up hours later to collect only to find they had given it to someone else. This resulted in a wasted journey and my medication had to be re-ordered as they were then out of stock.Shocking lack of care or consideration
July 2023 by Jon Casey
Having fled Hoylake to escape the golf I had forgotten my heart tabs the pharmacy was most helpful and provided some to tide me over
June 2023 by Vanessa Clements
Considering it?s a very busy pharmacy, they are very efficient and SO friendly! Often hear the staff here giggling and laughing, which is lovely to see and hear when so many other places are just the complete opposite!
June 2023 by Joyce Lee
I collect my mothers prescription monthly . Always prepared ahead of time in special boxes. Very efficient friendly staff!
May 2023 by Ella O'Sullivan
I went in to pick up my prescription from the hospital. The hospital I attended was private but it was an NHS appointment, I had been referred there by my GP. I went to pick my prescription up and the pharmacists were so rude. While I was there, a big queue built up behind me and I had to explain to the pharmacist that this was not a private prescription. The rude pharmacist loudly started 'going off' about tax payers money and informed me that I was not eligible for the service. I was clearly very distressed as I had been in a considerable amount of pain so being publicly spoken to this way was horrible. To be fair, another pharmacist apologised for me and said that they 'hadn't intended to make me upset' which I appreciated. None-the-less, I was able to pick up and pay for my prescription correctly at another NHS pharmacy, no problem at all. I will avoid this pharmacy in the future as I am surprised that such inconsiderate and rude people are able to be dealing with people who are vulnerable and unwell.
February 2023 by Rees Fox
Second time using the pharmacy and always like to give the benefit of the doubt hence giving them a second try. Visited the doctors for antibiotics, prescription electronically sent through to this pharmacy. Attended and was told item wasn?t in stock and I needed to come back next day after 12 to collect. I was given the option to source elsewhere but thought it would be ok to collect the following day. Arrived at 1:15 and queued for roughly 20 minutes. The pharmacist on duty was clearly overwhelmed and overworked and was rude. He stipulated to a dispenser that I shouldn?t be collecting till after 4pm but not what I was advised. I then was told the medication wasn?t in and I should have been told 48 hours for arrival not 24 hours. No patient concern at all and not very good service. Similar situation to the first visit. I won?t be using again and would advise others not to. Heatherside pharmacy was much better staffed and fast?.and would you believe it had the antibiotics in stock even though it?s smaller. Upper Gordon Road need to sort communication problems out for those requiring immediate medication. Poor service and disgruntled staff.
February 2023 by Steph Carlson
Staff are just rude from their expressions to the manner and tone in which they serve. Seem to have a holier than thou attitude or just hate certain types of customers for no reason.
