May 2024 by Martin Fudge
Stayed here while we were visiting various places in Newmarket. About 5 minutes walk to the horse racing museum and About 10 minutes walk to famous heath gallops to watch the horses on the gallops. Lovely food in the restaurant.Rooms: Room was the usual primary Inn standard but very clean and nice size.
May 2024 by Christopher Bryce
Reason for 5 stars is purely down to Katie. After dealing with issues for each one of my family's rooms. Including sorting out a website fault that caused me and my partner to be placed in a hotel an hour away. Nothing was too much for Katie a smile on her face the whole time. Absolute asset to the team. Thanks again Katie!As for the rest of the hotel cleanliness needs a lot more attention. The evening waiting staff on the Friday night were rude and rushed. All the more highlighted how awesome Katie was!
May 2024 by Todor Dundas-Todorov
Stopped by for breakfast. Staff were friendly and efficient. The food was delicious and came out quickly. Whole restaurant was clean and tidy. Very well run place and a pleasure to visit!Food & drinks: Breakfast buffet was delicious, whatever hot food you like is cooked to order. Vegan options were there for bacon and sausages
May 2024 by Pa Curran
Always stay here when in Newmarket love the place
May 2024 by JOHN HARDY
Food & drinks: Good breakfast and also dinners available. Friendly and helpful staff.
May 2024 by Steve White
I find it perfect for a couple of nights. I've never used their restaurant so can't comment. Beware of room 125, though. Unless you like the sound of fans humming all night.
May 2024 by Mik Atkinson
Easy to book, reception were helpful the bed was comfortable. The breakfast was a bit meh but not a bad price.
May 2024 by andy kershaw
Great Stay, outstanding service from Jane and Amanda, had a medical emergency nothing to do with the hotel but they helped and went above and beyond. Clean hotelRecommend A+++Rooms: Very Clean and Tidy
May 2024 by Marshall Photography
Visited for breakfast, absolutely fantastic, clean fresh and welcomingFood & drinks: Great food
March 2024 by Lena Öhman Lindgren
The AC didn't work so the room was freezing otherwise very nice and fresh. Check-in was at 15:00 not 14:55. We had to sit and wait for 5 minutes until it was 3 p.m. A bit fussy.
March 2024 by Jessica Gallo
I wasn't satisfied, one day they didn't clean our room, the other day they made up my children's beds but not ours. Staff at reception not welcoming, particularly one who didn't want to do his job. So we won't go to that hotel then.
March 2024 by Robert Elvy
My wife and I have travelled around the UK for work for over 30 years. This is the first hotel room that has decent lighting. It was beautifully lit across the room. We had a pemiere room on the third floor and it was so well work the extra money. We also had both dinner and breakfast in the hotel. Dinner was on Mother's Day so a limited selection but it was delicious. Breakfast was also great and Dermot was a wonderful host. The cooked breakfast was freshly cooked to order (and we were offered more when we had finished).The only downside is car parking which is not at the hotel but at the multi story car park opposite. But even this was only a minor inconvenience.If you need to be in Newmarket this is a great place to stay.
March 2024 by Katarzyna Jiddou
Horrendous service! The room stank of cigarettes and the window seal was full of ash. Receptionist was very rude. In the morning of the check out there was no one at the reception! I had to borrow a piece of paper from the waiter and left a note behind the desk. Horrible experience, will never come back!
February 2024 by Lynn Shepherd
Helpful staff, just beed to update thd rooms and restaurant.
February 2024 by Chris Miller
Fantastic location if visiting Newmarket. The only downside is the lack of free parking. Rooms clean and comfortable, though no biscuits with the tea and coffee facilities. Staff helpful.