March 2024 by Paradise Lost
Absolute rubbish.Popped in to get a couple of hot !!! sausage rolls and went outside the shop, took a bite and they were cold.They are not cheap to buy. We did go back into the shop and tell them and the woman serving said we would have to wait for a new batch to be cooked..This was around about 10:45am which is a time you would expect them to be hot.Went back in about 12:15pm and bought a couple of pizza slices that were tepid. We did tell the woman serving us and she agreed that the slices were just about warm and if we waited 10mins that she would heat them up for us. We declined her very kind offer and took them home with us.Rubbish service, rubbish food and extremely overpriced for lukewarm food.There are many other eating outlets in the town, I suggest you use them and avoid Gregg's unless you just want to throw away good money on bad food.So after our strange response from Greggs, their suggestion that they will ensure that this doesn't happen again will never happen.The staff look so bored when you talk to them and confused when you ask them something.Maybe employing some staff who look like they enjoy their job would be a start.
February 2024 by Joe Fitch
Excellent variety of food and quick and kind service, walked out of the shop and my food bag split and my food and bag were replaced in seconds with no
February 2024 by Petro Ings (Pea)
Great place, great service. Friendly staff and very
February 2024 by Laura Scott
Clean toilets.
January 2024 by Janet Stiff
Wheelchair accessibility: Automatic door n seating for disabled n wheelchair users .
December 2023 by Kevin McNamara
Absolute rubbish.Popped in to get a couple of hot !!! sausage rolls and went outside the shop, took a bite and they were cold.They are not cheap to buy. We did go back into the shop and tell them and the woman serving said we would have to wait for a new batch to be cooked..This was around about 10:45am which is a time you would expect them to be hot.Went back in about 12:15pm and bought a couple of pizza slices that were tepid. We did tell the woman serving us and she agreed that the slices were just about warm and if we waited 10mins that she would heat them up for us. We declined her very kind offer and took them home with us.Rubbish service, rubbish food and extremely overpriced for lukewarm food.There are many other eating outlets in the town, I suggest you use them and avoid Gregg's unless you just want to throw away good money on bad food.
December 2023 by wayne symonds
Just had coffee and sausage rolls etc here, and the gentleman who was wearing a badge that said 'Supervisor ', really needs customer service training and really needs help with his people skills, he was very abrupt when serving us and we observed him being like this with other customers. He's clearly not a good representative for Greggs and should clearly concentrate on his overall manner and how he deals with customers. Won't be going there again.
December 2023 by Danger Mouse
Always friendly staff. Never been a long queueWheelchair accessibility: It has it
October 2023 by Steve C
The team and their manager work tirelessly in busy periods getting food to their customers very quickly with a friendly manner sometimes in challenging conditions. The food is delicious and I don?t have a bad word to say. Keep up the service everyone at Greggs Newmarket!
September 2023 by Christine
The lady who served us today clearly needs a job change or training in customer service.So moody and snappy. Good morning to you, happy face!! ?
August 2023 by Maggie Cheung
Good. It's your standard Gregg's. Very fast service. However, my boyfriend, who has a very general non-accent (London and midland mix) asked for a cappuccino and they thought he wanted a cup of tea. They repeated his order before making it, so it was ok and we had a laugh
August 2023 by Nigel Curnow
Always great value food and snacks, staff polite & prices reasonable. Can get busy at times, but ques go down quickly.
May 2023 by Barry Mundy
Perfect bikers coffee stop off for early risers easy road side parking and pavement seating
May 2023 by Elaine Retzloff
Nice cup of tea, and cakes are lovely. But strange seating layout.
May 2023 by John ?johnno? ditchburn
poor sold the wrong pasty asked for cornbeef and potato slice was givej a cornish pasty