July 2023 by Google user
Placed a click and collect order and processed the payment, amount deducted is deducted from the card. Now almost an hour after the actual pick up time, get a call from The Wickes Ipswich store saying the Shower Rail is not in store(apparently they can't find it). Why is it then , that the Wickes website is showing the item available at this store - at the time of placing the order and making the purchase. Also, why is the call made to the customer an hour after the actual click and collect pick up time ? Was the product sold to other customers without first checking click and collect orders ?\\nThis is misleading, unreliable, and extremely incompetent customer service as we rely on Wickes for hardware, bath and furniture fittings. Really really shoddy customer service .
May 2023 by ParanormalProse
Be prepared to wait for 2 hours for your click and collect order
March 2023 by Brian Mcguffie
Poor staffing and a lack of service support.Not knowing who could help me with a product, even after asking three different members of staff.I left the store frustrated and unhappy with there very poor customer service.
March 2023 by Tom Slaughter
Very helpful. Good quality and competitive prices too.
February 2023 by Bodman12
Short staffed, long queues and staff have a lack of knowledge and really don't care about the customer......... wouldn't recommend, won't go there again. Avoid at all cost.
December 2022 by Vince
I ordered a couple of small items for pickup at my local Wickes store in Ipswich. I received email with confirmation of the order and if there was an issue with the order I would be informed. I didn't receive any messages, emails or sms to inform me the item was unavailable and had paid for the item, so assumed the item would be there and as I'd already received a text about another item I had ordered, I went to collect them. When I got to the store, I was told at first, the item was not in stock and that they would refund me. So they had charged me for an item they hadn't got in stock and after 5 to 10 mins voicing my annoyance that I had been charged for an item that wasn't in stock, I was then informed by the store manager that the item had been stolen. This really amused me, after being told it was merely not in stock.Outrageous that Wickes are taking peoples money for items they don't have and then you have to wait 5 days for a refund. This was for something less than a fiver, but that is irrelevant. Shocking procedures from Wickes here. Not happy....
December 2022 by Jerry Faiers
Unfortunately some of the staff are unaware what products are sold in the store. Staff awareness training required
December 2022 by Joshua Bolam
The staff are amazing,nice,helpful and kind and they are understanding
November 2022 by Jason Scott
Peter who came out and measured up for my new kitchen was great. The design was good, we had to make a couple of changes but that's expected. Now here's the not so good part, the price of the kitchen was ok, but I was shocked actually gobsmacked the fitting price and all the extras, £93.00 to plug a free standing fridge in. No water connection literally to put a plug in the wall socket. £172 to connect my washing machine, put a plug in the wall, hang the waste pipe in a pipe and connect the cold water supply. I could go on but you get the idea. All in all the best part of a thousand pounds for what would have taken 15 minutes tops. Please check your quotes and shop around before buying.... I've saved £2.5k for exactly the same kitchen by using a different company.
September 2022 by Joan Becerra Leal
I designed my bathroom here and I could not be happier. Peter was incredibly friendly, professional, and knowledgeable. He definitely met my expectations and still went above and beyond them.If I ever have to do a major renovation, will definitely do it here again with Peter!
September 2022 by Jimmy Prest
Incompetent delivery drivers. Just had a £260 kerb side delivery driver turn up and tell me he can't deliver my goods due to over head cables. He wouldn't even drop it up the road. We've had thousands of deliveries at this business address. Including previous deliveries from wickes! They Cancelled my order and refunded me. Considering I paid £30 for delivery you would expect a better service from such a big company. I'll be taking by business elsewhere.
September 2022 by Sheila Hutchings
Just went in to sort something in the kitchen section, as have one of their fitted kitchens. There were 3 of us looking & NO STAFF to be seen or heard!!!! Previously had great experience with this store, so whats gone wrong????
August 2022 by carrie impey
Lovely clean and tidy store.Super friendly helpful staff.They didn't have want I needed on the shelf, but I knew they had some in stock from the app. Members of staff couldn't have been more accommodating.Some lovely ideas for bathrooms and kitchens too.
July 2022 by Michael Wright
Excellent service really helpful staff
July 2022 by Perry Dorrell
Very helpful, and I got what I wanted ?
