January 2024 by Avan Raßheed
Horrible,didn?t receive my drink and I phoned them until I got my order my food got coldHorrible ,will never order here again , haven?t received my drinkDo not buy from papa johns pizza u will not receive parts of your order
December 2023 by Connor Mcgauley
DO NOT ORDER FROM THIS STORE!!!Has taken over an hour and 15 minutes so far for just one pizza and two sides. We have rang the store 5 times with no answer. Don't waste your time and moneyUpdate - tracker says order was delivered at 7.38pm. Order arrived at 8.10pm. It's taken almost 2 hours for one pizza to arrive. Rang the store 10 times without an answer.
December 2023 by Jo Rich
1st and last order. Absolute nightmare system re: tracking and said pizza was delivered but hadn?t been waited over 2 hours. They didn?t answer the phone to confirm. Staff weren?t even apologetic as had to go to the store. Pizza was cold, didn?t taste fresh. Didn?t really have much taste at all. Very bland.
December 2023 by Chris Firman
Shocking service. Over 1 hour 20 for delivery. No body answered our calls to check on delivery so we ended up ordering from another pizza firm who were able to deliver in 15 minutes. Complete waste of money. Will not use again.Kid-friendliness: Not kid friendly. Arrived so late kids too tired to eat
December 2023 by Samuel Duncan
The jokers that run this place, honestly. Really annoying little things like running out of dips. Or not using the tracking function properly so you never know when it is actually on the way. Papa John's pizzas are great, but the folk that run this restaurant
December 2023 by Nick Riches
Shambolic- pizza has taken 2 hours to arrive on two occasions and staff unapologetic- took 7 phone calls just to get through and query where the delivery is at. Tracker is useless and excuses given instead of apologies.
November 2023 by Carl Bartlett
It took an hour and a half for the food to arrive. It was marked as delivered half an hour before I received it, making me think that it was delivered to the wrong person. I ended up ordering from another restaurant after waiting an hour so that I would not go hungry, which turned out to be a waste of food as both meals arrived at the same time. I will not be using this location again.
November 2023 by George Drummond
Ordered pizza 2 hours ago and still no delivery despite the tracker saying it was delivered. The store decided to pick up my 8th phone call and it took them 5 minutes to locate my
October 2023 by Sarah Parker
If I could give them 0 starts I would. Kept hanging up phone when trying to explain we wanted a refund as they had gotten the food wrong, rude on the phone when talking, constantly hanging up, was 2 hours late. Disgusting customer service, won?t be ordering again and will definitely be telling people to not order from here!!!
October 2023 by Paul Cattermole
Order arrived at 18:15. Ice cream missing. I promise I'll be back with the ice cream in half an hour, he says. An hour later I ring them to ask where it is. It's on its way. Another hour later I ring again. They're very busy. Dessert finally arrives at 20:25, 2 hours 10 minutes after the rest of the order. Utterly unacceptable. Not the first time but definitely the last. Shocking way to treat your customers.
October 2023 by erin challen
Horrendous customer service. Took nearly a week and a bit to get a refund back after having to chase down people and email head office.Ran out of vegan cheese, said they were not able to process a refund in store as they had no access to money apparently. Staff are absoulty clueless and manager didn't bother to come out and speak, poor girl on the till had to keep going back and fourth. Said we would cancel the order and then the staff marked it as complete meaning it made getting my money back all the more complicated.Then got a call 15 minutes later saying they randomly had vegan cheese again? Where from? If you have no access to money you didnt go out and buy it did you? After we had already sorted out other dinner plans by then.Got messed about and the process to get my money back was shocking, shouldn't of had to chase down people.Avoid!!!!!
October 2023 by Katie Edwards
Would avoid at all costs.Waited over an hour after placing an order online, called the store and the person hung up on me, called again and was put through to the manager to be told they hadn't got my order. No apology, nothing offered to be done about this and I was just told to contact Customer services and wait 2 weeks for a refund!I have no food and am out of pocket without so much as an apology. Won't be ordering again!
September 2023 by Rajesh Bandaru
I ordered a few times from here. I am happy with their pizza and their service. Recently, I ordered online ?after? their store was closed, due to incorrect information about store opening times on their website. When I reported this issue to the store manager Harry, he apologised and made a note to fix the website and also politely offered me a voucher to compensate the amount deducted incorrectly due to the website glitch.
August 2023 by Rasintha Lahiru
I've been waiting for nearly an hour for my pizza, and there's still no sign of it. When I called the store, they simply mentioned that they're quite busy. This experience has left me frustrated, and I'm seriously reconsidering placing an order with them in the future.
August 2023 by Jake Wegg
Took 2 hours to arrive.When I spoke to someone on the phone I was rudely spoken to and hung up on before I could explain the food hadn't arrived. Very
