December 2023 by Jemma Burgess
I have four bank accounts. Bank have made it impossible to put cash in via the post office so my nominated person who is password protected attends the Ipswich branch to put my cash into the teller. Every time he attends he is challenged and made to wait while managers are called tellers do not understand a 'nominated person' and it is extremely difficult to get them to understand that he is allowed to do this. It wastes our time causes frustration and tellers are not properly trained.
August 2023 by John Nangle
A big thank you to the staff at Cooperative Bank. I have poor vision and found everybody extremely helpful and accommodating when setting up new accounts.
April 2023 by Peter Abbott
Very helpful
April 2023 by Tony Wildish
The banking app is useless I went to the nearest branch Wednesday in Ipswich which is 30 miles away from my home. Banking closures! The staff were helpful but the moment it was fixed it was down again and hasn't worked since. I've now got another 30 mile journey on Saturday. Oh and to cap it off Ipswich branch never answer the phone..
March 2023 by Sarah Tonks
Always very helpful and quicker than phoning ?
January 2023 by Robert Brunning
Just spent almost a day ringing at different times to make an appointment why doesn't someone answer the phone not the first time either
October 2022 by Andrew Laws
This bank is a good example of why high street bank branches remain vital. Supper helpful staff and it?s never terribly busy.
August 2022 by Wayne Byford
Dreadful organisation, the branch Manager of the Ipswich branch is the most inept person I've ever had the misfortune of dealing with. Totally disorganized, can't even get an appointment time correct. Closed my account after a catalogue of errors. Do not use them for your banking.
April 2022 by Rev Simon Hodding
The Co-operative Bank is probably one of last customer friendly banks around, in the Ipswich branch you still have one to one customer service even when paying in or sorting out any problems, very friendly staff with the customer is always right policy, I have three different accounts with three different banks and the Co-operative is by far the best, I can't recommend them highly enough.
July 2021 by Liuba Hossain
I cannot get through to my branch or customer service. There is no option to talk to one.I have been charged £5 just to be put on hold!!The app does not have aa chat option and I cannot log into my online account. I am desperate to talk to someone about my overdraft but cannot get through!! I'm having a breakdown!!
July 2021 by Sir
Great customer service
May 2021 by John Businessman
Co-operative Bank helped me in times of struggle. Their ethical policies mean you get same level protection regardless of how much money you have. I must add that Ipswich branch has brilliant employees. Thank you Sue.
May 2021 by alex malcolm
Tried to phone bank for some information 25 minute wait its not what i call customer service.
May 2021 by Brigitte Gass
Very friendly and helpful staff
February 2021 by Luke
Great customer service
