March 2024 by Abimbola Ekundayo
I booked a pick up for a number of unwanted furniture.I was given a 5 hour pick up window. I tried to ring severally during the day about getting a time slot for delivery but this was met with ?we do not have numbers for the driver? and ?the driver would ring on the way to you? which was very unhelpful.We ended up waiting from 12 till 18:30 before arranging alternative delivery which has now cost us money.It?s 21:32 right now and still no call from delivery driver.Entire day wasted waiting on coordinating pick up. And staff rather unhelpful to try negotiate a possibly solution.Recommendation: take the phone number of your delivery drivers.
January 2024 by Archie Lomax
Excellent Service Really Good team respectful helpful just love it there just dont go to the one on st mathews street theyre not like this
October 2023 by Jenny G
I have apply the job for this company multiple times, but they never response feels like because of my nationality. Maybe not suited for charity shop!!
August 2023 by Tendai Sibanda
I didnt want to even give it a star, the delivery guys are so LAZY and also RACIST ,i had recently bought a sofa and i paid for delivery, they told me that the sofa will be delivered the following day from 12 to 5 but the guys arrived at around half past 5 that was late and when they arrived the other guy looked so DISGUSTED when he saw me because i was BLACK and he started saying that he wont be able to lift the sofa from his van,that was when they refused to lift the sofa up the stairs saying it was heavy without even trying, they also gave a silly reason saying it wont fit through the door yet the sofa was a recliner and the pieces were already separated, Dont buy anything from this store, some of the staff is RACIST especially those 2 delivery guys shame on you .?
June 2023 by Manoj Ranga
I bought many items mostly furniture from here. Sometimes they put high price on the same item which was having less price few days back, so price is not fixed. Delivery charges are little high I payed 25 pounds for 1 mile only.
May 2023 by Rachel L
Recently went to buy furniture as moving house. Prices were very fair for both the furniture purchased and delivery. There was a good selection of predominantly larger furniture items such as sofas, coffee tables, wardrobes, beds, e.c.t.Staff were fantastic, gave us helpful suggestions and made a concious effort to schedule delivery at a time where best for us.Could not ask for a better experience.
May 2023 by mu yulin
If you want to take people?s furniture for free and generate commission for that then don?t expect people handing in perfect furnitures. The most picky charity store ever. Reject my donations for multiple times saying it?s too big it?s too heavy I need to break down furniture in parts and reschedule with them then the next time complaining about too hard to assemble and rejecting it again. Do not ever donate anything for them at all folks.
November 2022 by Shawna Barnes
Amazing staff. We purchased a piece of furniture that was quite the struggle getting into our car. The staff were very helpful! Great furniture for spectacular prices.
November 2021 by fernando manuel s. ramos faustino
November the 1st (moday) saw wood trunk for sale, at felixstowe road store for £99.Today 13 of November the same wood trunk had a price tag of £199.How can this foundation explain the 100% increase of this particular item?
November 2019 by Sharon Cooke
Visited this store on Monday 3rd June, was greeted by some very young but friendly staff. Was left to browse peacefully, which I like but when I approached whom I think was the Manager for some assistance was disgusted at her attitude!! Very curt, not at all customer friendly and extremely unhelpful, as if I was putting her out!! Having been a Manager of a charity shop myself for several years, would never have displayed such awful customer service or in any of my job roles for that matter. Shame on you though, you missed out on a sale, not a good front for the charity you represent, will definitely not be returning in a hurry!!
November 2019 by Sue Ward
Very friendly and helpful staff. Thank you
