March 2024 by Taylor Griffin-Marsh
Wonderful experience. Alana was helpful, honest and friendly. Me and my partner were made to feel comfortable as soon as we entered to store. There are so many beautiful pre-owned pieces and Alana helped us find a wedding band in keeping with my antique engagement ring. We didn't feel rushed in trying pieces, as we have in other stores and we're made to feel very special. Will definitely be coming back to pick some unique bridal jewellery closer to the big day. Thank you.
March 2024 by Danuta Tarbard
Had an issue with an earring which was bought at Christmas. Took it back to the shop & they tried to get it repaired, unfortunately it wasn?t possible. They tried to get a replacement pair but no longer available. Even although I couldn?t find the receipt the assistant found it in their receipt book. Was offered a refund or a replacement pair. No hassle or quibbling. Excellent service.
August 2023 by T&RS
Really helpful, friendly and obliging. Amazing service.
January 2023 by Pedal Fast
I have a good quality watch manufactured by Michel Herbelin. I purchased the watch many years ago from J G Andrews. Recently the clasp that holds the watch on has begun to fail. I wanted to get the clasp repaired or replaced before it failed which might end up with me loosing the watch. I visited two of the better jewellers in Woodbridge too see if they could help. One response was "If its more than 10 years old (it is) you can't get spares anymore" The other seller said you can't get a replacement clasp for that watch but we'll sell you a leather strap that fits it for £95" So I visited Andrews who could not have been more helpful. Their repair guy looked at my watch and said "I can't get the exact replacement but I can fit a Casio clasp that will look just the same. The fitting on the Casio is 1mm wider that yours but I'm sure I can file it down to fit" And that is exactly what he did. Plus he cleaned the bracelet for me. An the charge for all this work? £25! What excellent service and nice to know that some jewellers can still get the basic right. Thank you
October 2022 by Richard Smith
My wife recently used this jewellers to have a very old eternity ring altered and redesigned. Two other jewellers said that they were unable to help, but the advice and service that we received from Alan was excellent. The remodelled ring is utterly fantastic and we can highly recommend this shop.
October 2022 by Tim Fenton
My wife bought me a watch here 20 years ago. Strap broke. Took it back. They fixed it for nothing. Brilliant!
October 2022 by David Smith
Good old no rush personal service you don't get with larger chain jewelers outlets.
October 2021 by Mandy Spicer
Recently had my engagement ring re-set into a more contemporary setting. The result was absolutely stunning and I couldn?t recommend this jewellers enough. Staff are so knowledgeable and helpful and they designed the perfect ring for me. Thank you so much.
October 2021 by Arran Broadhurst
Best in ipswich can't believe the honesty and the personal care given.
October 2020 by Mark Green
Very helpful and professional.Gave a personal service tailored to each customer needs. Will use again.
October 2019 by scarcie I an I
Very snazzy little place the gentlemen here reek of suave.... Very upscale ritzy place... BtB no snobbery!! Very polite and very well mannered and respectful!! I only went if to haeh at clasp put on a necklace.... And was treated very very well!! I was treated as an individual... Even though i was wearing a nike tracksuit and air max 90's.... I felt in no way shape or form discriminated or pre judged.... Lovely place lovely staff... Lovely experience
October 2018 by Lauren
Gave the best & most accurate estimate, really friendly & helpful.
October 2017 by Victoria Devereaux
I had no idea service could be that good. The amazing and incredibly knowledgeable staff at Andrews could not have done more for me today and on every visit. I can?t thank them enough for making my dream ring come to life. No one else I visited even seemed in the slightest bit interested. Top marks. I would highly recommend.
