March 2024 by Simon Lloyd-Jones
This is a great company to deal with. Stuart has been nothing but helpful and nothing was to much trouble. I would recommend to anybody looking for a new stove.
March 2024 by m dowling
From the moment we went to them, the service, professionalism, friendliness, excellent value and true understanding of our needs was absolutely second to none. It is so easy nowadays to go online and complain about things, but when things go so well and we are truly made to feel that our custom means a lot, it only takes a minute to leave a true and honest review of a job really well done. Thanks to all the lads involved from start to finish. A highly recommended Company from all my family.
March 2024 by Simon Barnes
Friends of mine recommended The Fireplace & Stove Co to me and from my visit to the shop to installation they have all been helpful and professional.Good communication towards installation and all questions answered well.On the day of instalment Dean and Harvey arrived both friendly and professional especially when someone chose to park outside my house preventing the cherry picker proper access to my roof, we all had to wait patiently for the driver to disappear during this period they both went to undertake another quote and returned still happy to wait for the cherry picker to come back, when he did the job was completed.I now have a superb log burner in my lounge.Thanks to Dean and Harvey brilliant job.Would recommend them every time. If you are going to burn logs in your lounge go to the best which this company is ?
February 2024 by Flue House
Top Man, great service!
February 2024 by MacCray Reynolds
Just like to say what a fantastic service from start to finish.From Stewart coming out to do the survey three weeks before and helped with what's the best option for me.Customer service was helpful from the start after two visits to the store just going over the fire tiles for the back wall and the wood beam for over the fire.Then Wednesday came the fitters made sure I was informed fully on all aspects of the job right up to the end.Dean was great tidy and made sure everything was covered and made every effort to keep the disruption to the minimum.I would recommend this company and the customer service to anyone.Look forward to using them again in the future.
January 2024 by Tracey King (TK)
We had a fireplace built and wood burner installed just before Christmas. I cannot recommend these guys enough. From visiting the showroom and chatting to Craig (who gave us some great ideas), Stewart then visited our house for the initial consultation and advice on what would work best for our needs, through to the installation by Dean and lads (hardworking and lovely lads), they were all top notch on professionalism, knowledge and quality of service at a very competitive price. Nothing was too much trouble, they returned calls straight away. Even after the installation the follow up care was great. Cannot fault their service and am so happy with our new burner. Highly recommend-thank you Stewart, Craig and Dean
December 2023 by Christine Jones
A brilliant service by the company and their fitters. Absolutely delighted with my new log burner and would highly recommend their services.
December 2023 by Kerry Goodyear
We had our log burner fitted last year, and have been totally thrilled with it. In the showroom they are thorough and friendly and their fitting team are just the same. Can?t thank you enough.
November 2023 by Amanda collier
We had a new stove fitted in May but it is only in the last few weeks we have used it. We are absolutely delighted with it. The company itself were very professional &Helpful. Stuart came to the house & measured up and was very knowledgeable. On the day of the fitting 2 installers came and again we could not fault them. Both were very professional & polite. No mess was left. I can highly recommend this company excellent service
September 2023 by Russell Sutton
We had a new stove fitted last week and we're thrilled with it! Service from start to finish was excellent. Stuart in the shop was patient, knowledgeable and incredibly helpful as we had never had a stove before. The fitters arrived on time, thoroughly dust sheeted, fitted it beautifully and left everywhere clean and tidy. We couldn't recommend them highly enough!
August 2023 by S Sj
Had stove fitted today and it is fantastic. The service from start to finish has been exceptional and the 2 stove fitters were superb totally professional and experts in their trade. If you?re thinking of buying a new stove then I?d look no further, I can?t recommend them enough. Top 5 stars ???
March 2023 by Sian Leeson
Having a log burner has been a life long dream for me after loosing my dad it was something we had talked about and he told me to make my dream come true. With the help of Stuart and his brother they help me achieve this. From intiail enquiry to quotation and installation I have been over the moon with the service i have received. The installation team worked hard tidied as the went leaving minimal mess behind. Our installation wasn't straight forward but Stuart knew how much it meant to me and made it all happen. I cannot thank you all enough, I would 110% recommend you to anyone wanting to install a log burner ??
January 2023 by Yvonne Arundel
A fantastic company.From initial enquiry , to getting a quote followed by visiting the showroom Customer care was outstanding. The installation team were exceptionally hard working, took care to limit mess, tidying up as they went. Our whole experience was amazing.We love our stove and can?t thank the team at The fireplace and Stove Co enough..
January 2023 by Shootings Tweed
Had my stove fitted 2 weeks ago, a great company right from the start! Highly recommend and very competitive prices too. The fitters were really good they did a professional job and were very helpful. Thanks Stewart, Craig and the instalation team!
December 2022 by Sparky Brum
As this was a significant investment in the renovation of our property we spent time reviewing the options before committing to the install. Two quotes were obtained by reputable companies in the Lichfield area. The team at The Fireplace & Stove Company were by far the best by a country mile. Clear support and guidance throughout was repeated when the installation team turned up on site. The majority of works were completed within a day with minor works finishing off on the second day. Results speak for themselves but overall greatly impressed by the dedication and enthusiasm of all the team. Would highly recommend them to anybody looking for a new fireplace.
