January 2024 by Sandra Waring
Bought a mattress from Dreams in Stoke on 6th January. Excellent service, made very welcome and they directed us to exactly what we needed. Would recommend a visit if you are looking to purchase a bed/mattress
December 2023 by Cassidy Garwood
I went into store today to look at mattresses and as soon as I entered the store a member of staff immediately approached me and my wife and started to help us. In the end the nice lady helped me and my wife to find the perfect mattress.
December 2023 by anthony cobby
Excellent service made very welcome
November 2023 by Tracey
We were greeted on arrival but not felt pushed by this. They even opened the store ten minutes early as we arrived earlier than the opening times. We were advised to use the computerized scheme which helped to test the correct mattress that suits your needs. From there we were advised of the mattresses that would be most comfortable for us. We were allowed to have time to ourselves to test out what was pointed out to us along with advise on the correct pillow to complete the comfort. A nice cup of coffee was served to us before we wanted to make our minds up in which was the correct purchase for our needs. We were served by Jane who was very pleasant and helpful, not pushy in making a sale and wanted to ensure we were happy in our choice of mattress and divan. We purchased our previous bed from Dreams and returned because were we happy with the time they take with you. All the aftersales was discussed with us; the eight year guarantee, etc. I would definitely recommend 'Dreams' to anyone thinking of purchasing a new bed.Thank you 'Dreams'Tracey
November 2023 by Jason Smith
Firstly we were welcomed by Jacquie, who talked us through the test bed, which electronically issued a list of mattresses that suited us. She then explained the different types of mattresses and helped us decide which was best for us, expertly but without pressure. We elected to go for the Tempur memory foam - which has resulted in the best night sleep in a good while. We are very happy.
October 2023 by Laura Williams
Andrew was fantastic, very knowledgeable of the products and helpful without the hard sell. Listened to our requirements and recommended mattresses to suit. We felt we could test out the mattresses, taking as long as we needed without feeling rushed to make a decision. Andrew was very attentive without being overbearing and was friendly throughout our time in the store. Flexibility of payment options and delivery options explained. Overall really very pleased with the experience.
October 2023 by leonard cumberlidge
my experience at dreams store in stoke on trent today was excellent from start to finish thanks to Jane she explained everything we needed to know about the product , then made us a coffee . superb service thank you.
October 2023 by Roland Barker
We're met by a young lady named Vicki who showed us around.we asked a lot of questions and were answered all very professionally.and made it very easy to make a decision very knowledgeable about all the mattresses that we looked at. And we had a coffee and a tea.thanks Vicki
August 2023 by Frank Taylor-Orbart
First class service from Dina. She introduced herself quickly, assuring me she was there to assist in any way - then she left me to browse at my leisure. I am entirely happy at my purchases, both for quality and price. Would highly recommend Dreams Stoke On Trent.
July 2023 by Danielle Robertson
Amazing experience from start to finish from Vicky at the Stoke branchWould recommend anybody to shop at dreams over any other bed retailer
July 2023 by Linda Woolley
very good customer service
June 2023 by Josephine Fox
Jacqui was very welcoming listened to what I wanted showed me several bed's and let me re try when I was down to the last two .After trying the testing bed..Was offered a selection of drinks and carried my purchases to the car ?
June 2023 by Philip Buxton
Went into Dreams Stoke to sort out a problem with a Mattress and Jackie was absolutely brilliant with her help. One warning if you need a new Mattress don't buy one on line go to your local Dreams so you know your buying the correct type ?
June 2023 by Ibrah 05
Rude attitude of on of the staff.They are otherwise very good.
June 2023 by Graham Lockett
Jane was very helpful with a good knowledge of what we were looking for very patient and explained the makeup of what we were looking at very friendly nature with a sense of humour nice to be served by a person who knows what they are doing
