February 2024 by Liam Jones
What a fantastic little store. Staff are friendly & willing to go above and beyond to help and advise. Especially happy today as I managed to pick up a new Steel Edition copy of RE4 for less than the digital version
October 2023 by Steve Thekkekara
Good shop decent selection+Love the exclusive stuff you can get when ordering with them+Better of the 2 GAME shops in Stoke for pre-owned games, prices tend be cheaper and higher chance of getting steelbook editions for cheap+Amazing staff+Not as much new game selection compared to when it was a separate shop-
August 2023 by Carley Marie
Didn't buy anything but the guy who was serving and asked if i wanted help was cute
May 2022 by V R
Amazing service ! I visited the Newcastle-Under-Lyme store and received such amazing service. I was looking for additional storage for my sons Xbox and didn?t have a clue what I needed. I was talked through all options and the differences between them and decided on the product that I needed. The young man on the desk was so helpful and I will 100% be visiting this store again ! Thank you !
February 2022 by Vikki R
Amazing service ! I visited the Newcastle-Under-Lyme store and received such amazing service. I was looking for additional storage for my sons Xbox and didn?t have a clue what I needed. I was talked through all options and the differences between them and decided on the product that I needed. The young man on the desk was so helpful and I will 100% be visiting this store again ! Thank you !
January 2022 by gaz Prosser
Terrible service, advise, attitude from Isac the so called manager. I don't have the words (politely anyway) to explain how bad it was!I bought a product on his advise, walking out thinking he was helpful and informative. However, I got home realised it wasn't the product I was asking Isac for and tried to return the product literally 20 minutes after purchase.I'd repacked the product inpecabily, same condition as purchased... to be met with I can't bring it back as its been opened. When I tried to explain it was not fit for purpose, I was told i should of read the box. Even though he had advised me in the first place. .... after arguing in quite an offensive manner, bringing sports direct into for some reason, no idea why!!!!!!. He told me I could exchange for a more expensive model, why didn't he say that in first place? I may well have done that...Without a shadow of doubt it was a case of take the money of the sale happily but after service, attitude and general communication, was an absolute disgrace!!!!!!!!. I am sorry to write this after reading so many good reviews , but feel it has to be said!
September 2020 by Mister Egg (Nightmane Weaver)
While many people have had great customer service, I unfortunately cannot claim to have had the same. Yesterday I decided to pop-in to double check if a online order of mine had come into store (it was expected to arrive that day so I thought I'd give it a shot). No big deal right? Well, when I asked the person on the desk if I could check she immediately went and stated "You will receive an email to confirm its arrival."Now, I had an email. An email that said dispatched but confusingly stated delivered at the very top of the email so I showed it to clarify. Her response "If it says dispatched, it will arrive roughly in a day." No offer to check in case the order arrived and they forgot to send an email, no apologies for the order not being there on time.Wouldn't have talked more than a minute to check.
March 2020 by Heidi Lomax
Great store, friendly and helpful staff. Always seems very busy, maybe not enough staff?
January 2020 by Daniel Smith
While many people have had great customer service, I unfortunately cannot claim to have had the same. Yesterday I decided to pop-in to double check if a online order of mine had come into store (it was expected to arrive that day so I thought I'd give it a shot). No big deal right? Well, when I asked the person on the desk if I could check she immediately went and stated "You will receive an email to confirm its arrival."
November 2019 by Ultra Order
Better then Cex.
October 2019 by Hench Crisp
For Games and that, mans good selection innit, but man tried get Fifa 20 without the footballs and that but manna man were not avin that. So i went the pub across the road, got smashed and yeah.
September 2019 by Nobby Biker
This particular branch of game goes above and beyond with their customer service. Very knowledgeable staff and a great store manager who can't do enough for you. Great selection of games for all platforms and an awesome place to trade in your unwanted consoles, phones and tablets etc. Highly recommended and in a great location in town with local parking nearby in the Vue cinema.
September 2019 by Jack Smith
The shop in of itself is amazing and incredible service but my problem is with the website. I wanted to buy a game and traded in a game for a gift card because I looked on the website and the game was in stock but when I arrived a 2 year old game had gone out of stock. I just wish the website was updated properly otherwise this shop is perfect.
July 2019 by James Mountford
Best game shop staff are so friendly
June 2019 by les tolley
Amazing service ,Fantastic deals ,Value for money