December 2023 by Albert Evans
Excellent company to deal with, our sofa bed came early, we are really pleased with it, would use DFS again and recommend.
December 2023 by Sarah
If I could give them a 'zero' I would. We went into DFS to order a sofa for my elderly disabled parents for Xmas. We selected a sofa that was ex-stock (one colour etc) so as delivery could take place before Xmas. All this was agreed with the store. In addition to the sofa we ordered 2 x chairs which had to be made and delivery would be early 2024. We were ok with this and so DFS asked us to pay for the sofa in full and pay 20% deposit on the chairs, which we did. Now, in mid-December we're being told we have to pay for the chairs IN FULL (even though they wont be ready until 2024) before they will deliver our sofa. They are effectively holding the sofa under ransom until they get the 100% payment on chairs they cant deliver. I have spoken to their Customer Service team who tell me its 'their policy'. Disgusting behaviour on the part of DFS and probably illegal under the Consumers Act. Let the buyer beware....
December 2023 by Clyde Scott
No pressure selling, approached when we entered the store and told if we had any questions just ask! When asked questions where always answered and explained. Only downside is the 12week delivery time.
November 2023 by Mike Shepherd
Excellent service by John and great choice of suites.
October 2023 by Teresa Bartlett
The quality of the basic bed settee which is the only item l asked about was very inferior. The assistant said it was ok for one or 2 sleeps a year so what would be the point in paying £649.00?
October 2023 by Matthew Smith
Honestly the reason I give 5 stars is the staff and the level of customer service they provide, my fiancé and I was both offered a hot drink as we was walking around, we saw other customers also being offered hot drinks, this was a nice gesture as it was a cold day as well so was nice to be offered, then when looking at the sofa that we was wanting, one of the staff member (unfortunately, I cannot remember his name but he was a younger gentlemen with very nice tattoos) came over to us and asked us if we needed any help or any information on the sofa we was looking at to why we all went over the dimensions of the space we had available and the dimensions of the sofa to see whether it would fit or not, we was not pushed to purchase anything, we was given all the information we wanted and due to the genuine high level of customer support and friendliness that we received we purchased the sofa we got the information on, I highly recommend DFS in Cannock, I've been to a few DFS now to look around but the staff in the Cannock branch go above and beyond
October 2023 by Sarah Jane
Nice place didn't find anything I wanted today but would definitely visit again
October 2023 by Becky Hathaway
Excellent service very helpful staff to buy our new sofa
October 2023 by Jess Pink
Staff wasn't pushy on upsales. Fast delivery.
October 2023 by Ben Alves
Modern store with a lot of stock. Helpful staff
September 2023 by Susan Pratt
Very helpful staff polite and we understood everything what was explained to us thank you very much
August 2023 by Malikha Mcdonald
What an absolute 10/10 service from the team. There was nothing to hard for them, which allowed a smooth and perfect customer experience.Great knowledge of products and very keen and dedicated to find a perfect match, not just to get the sail.
August 2023 by brian taylor
Found the staff helpful and friendly,we were offered coffee, which was very welcomed, and very nice it was too.Thank you.
June 2023 by Carole Colclough
Went looking with friend for her new sofa. Very helpful but only when you needed it. Didn't keep pestering you.
June 2023 by Joy Williams
Staff were nice and helpful
