March 2024 by Alex Nanson
Left feeling extremely frustrated and disappointed. Throughout our entire process of having our house on the market for 6 months, me and my wife have been left completely alone in the majority of the process to chase up viewers, answer queries and have been the constant go between to solicitors/house developer. It appears quite clearly there is either a lack of communication between the staff or just simply a complete lack of interest or effort when it comes to helping us sell our home. The only time Ian picked up the phone to contact us throughout the entire process was to rush us into our next home that wasn?t even built yet or force us into rented accommodation, which from our first meeting with him we made clear was a non-negotiable due to understandable work/family arrangements. Whenever someone went on annual leave or was off work, there was no clear handover and our viewings/queries got completely shoved to the bottom of the pile and we AGAIN had to chase things up which often resulted in speaking to a confused member of staff who had no idea what we were talking about. The large majority of our viewings we have had have been people who haven?t had any agreement in principles with their bank and so we have spent all this time and effort making our home look at the best condition possible for a viewing, just for a few days later to have a half-arsed response from YourMove telling us they couldn?t afford it anyway. This is something since going on with another, much better estate agent we have realised should?ve been discussed in the first phone call with a potential viewer. Me and my wife are fully aware of the situation of the market right now and understand the difficulty (more than ever) in selling a home, however I 100% believe this would?ve been achieved with more clear communication and effort made from the estate agents. I am never someone to write negative reviews, however because we have completely wasted 6 months of our time, effort and emotions on doing 99% of the leg work ourselves, I really don?t want anyone else to have to go through what we have.
February 2024 by Emily Askey
My experience with Your Move has been brilliant from start to finish. It was our first time selling our home and Zoe valued the house, found me a buyer and achieved the price we were after, enabling us to buy our dream home! Zoe constantly kept up to date throughout the process which made a stressful process a lot easier. We would definitely recommend Your Move and Zoe to all of our family and friends!
December 2023 by Glen O'Carroll
Iain, Zoe and the gang are fantastic. They kept us informed during every stage of my Mum's bungalow sale. They showed prospective buyers around, as Mum had moved out.We can't fault YourMove Burton at all. They are worth every penny and we'd have no problem in recommending their services to anyone.100%
November 2023 by Claire Flynn
Professional, helpful, understanding and compassionate would be the words I chose to explain such a lovely team who have truly given their all to making sure our home move went ahead. They constantly kept us up to date with what was happening, answered all of our questions and trust me there was many due to the sellers solicitor being a complete nightmare. Thank you to Ian and Zoe for being great and getting the job completed so professionally. Paul and I are very much enjoying our new home and it?s down to you guys that it actually went ahead on the day. We can?t thank you enough.
October 2023 by Harry Bird
Highly Recommend! Great, friendly and professional team. Wether you are buying, selling or renting they will put their all into going the extra mile to ensure a fast and speedy process. Really easy to get hold of and every member of the team I spoke to were all brilliant. I can?t Thankyou all enough.
October 2023 by Julie Greenlee
It?s always good to see great reviews when you use a company and I can honestly say using Your Move in Burton on Trent was the best decision. I cannot recommend highly enough, Ian and Zoe were always professional, always did what they said, completely reliable and although it?s been a slow process (nothing at all to do with them), they kept me updated on a regular basis. I wouldn?t hesitate to use them again.
September 2023 by Ruth Bowen
We received excellent service from the staff at the Burton branch.We were given regular updates throughout the sale process along with useful tips and advice. Zoe was highly professional and supportive. We can certainly recommend Your move when selling your property.
August 2023 by Chris Marshment
Zoe and all of the team were absolutely fantastic throughout the whole house buying process. They always kept me in the loop when things were taking a while and refreshingly honest even when they didn't have to be. They made an intimidating process really seamless, would highly recommend.
June 2023 by K Bates
Zoe is amazing and helped me through my purchase of my first home! As stressful as buying a house can be Zoe got me though this life changing time!! Zoe is an amazing asset to your move and highly recommend her to anyone!! Thank you
May 2023 by Susan Tate
We have recently bought and sold a house through Your Move in Burton upon Trent, after changing from Purple Bricks. Their service and professionalism was excellent. In particular, I would like to thank Zoe for all of her help, genuinely not sure whether we would have completed without her. Zoe was helpful and cheerful at all times and showed great persistence and communication skills to get things done. Would definitely recommend!
April 2023 by Sarah Wootten
Excellent service all round, no problems at all. Quick to respond, very helpful and kept us fully informed at every stage. A very smooth transaction. Thanks to Iain, Zoe and all the team.
February 2023 by Paul Woodward
Your Move Burton have been excellent from start to completion. Iain suggestions on marketing and pricing made it an easy decision to make and from managing the sale remotely Zoe has been excellent in communicating the sale process. Although a sale fell through, the team soon found another purchaser who had previously seen the property. I'd whole heartedly recommend Your Move, Burton for an honest appraisal to ensure the sale and with excellent support to complete the process.
February 2023 by g lklkk
Iain Wright came out to give me a valuation, he was very knowledgable of the area. Friendly and professional at the same time. I look forward to working with Iain and his team
December 2022 by Rob Parker
Excellent, professional service from start to finish. I was selling my deceased mum's house and I live outside of the UK. I was kept informed at all times and the team were super helpful and the whole process ran soothly and quickly. Highly recommended!!
November 2022 by Kayleigh Wright
Zoe and Leah at your move Burton-on-Trent were amazing throughout the whole process of the sale of my house. It was a very quick process from the valuation stage to getting the house on the market. I was regularly updated on the stage of everyone in the chain. They were both always very attentive, polite and nothing was too much trouble. My buyers couldn?t praise Zoe and Leah enough throughout the whole process also. I would definitely use your move Burton-on-Trent again in the future!
