March 2024 by Sarah Mary-anne
Staff were amazing, clear communication, friendly and went out of their way to help me get to where i needed to go. Even treated to a cup of tea whilst i waited and a nice conversation
February 2024 by R Tamber
Having suffered a puncture in Sutton Coldfield on Sunday 18th Feb, the RAC offered to take my vehicle to the nearest Kwik Fit in Birmingham. None of the branches in the area answered their phones when the RAC patrol rang to enquire about tyre availability. I decided to ring the Burton branch myself as it was half way home to Derby. Having received poor service in the past at this branch, I was pleasantly surprised when Mark answered the phone within a few seconds and confirmed tyre availability and also confirmed that he could fit me in for a tyre replacement on that same day. I did not expect this level of great service as I am often met with a ?cannot fit you in, can you book later on in the week? type response. Mark was reassuring and removed me from a dilemma of having been carried on a RAC flatbed truck with no idea where to go.Having turned up, Mark confirmed that I needed two additional tyres replacing as they were low on tread. Mark rectified my issues with three new tyres in less than an hour. I witnessed Mark providing great customer service to whoever walked in through the door and everyone was leaving with a smile on their face.Mark?s colleague replaced my tyres who was equally as efficient. Kwik Fit really need to mould their customer service experience around these two guys as they far exceeded the expectations I normally have of Kwik Fit.Please feedback to senior management as this level of customer service needs to be recognised.
February 2024 by Ian Robison
Tyre was ordered, delivered and replaced in a reasonable time frame (1 day).
February 2024 by James Smith
I had my rear tyres booked in to be replaced on my Suzuki Vitara this morning (3rd Feb) after pre booking & paying online earlier on in the week. However when I got there I was informed by Joe and the two mechanics that my tyres were still well within limits & even offered to show me (which was beneficial to me, as I obviously made a mistake) and I was then offered a full refund by Joe.I would just like to say a huge thank you to Kwik Fit for their honesty, this is my second time I?ve been here and both of my experiences have been very good. This is a garage I will use again and highly recommend to anyone as they offered top service and they?re a great set of lads who work there who are also reliable. The honesty I received today has made my weekend.Thank you again and all the best to you all.?
February 2024 by GERALD MICHAEL HAMILTON
Having made a mess of my original ordering, it was all sorted out by Kwik Fit - Burton-on-Trent.The service I received was excellent and I would not hesitate to use Kwik Fit again.Thank you Kwik Fit - Burton-on-Trent.
February 2024 by jon fowkes
Friendly and faultless service
January 2024 by Paul Bowley
Your attention to detail was great, both Joe and Mark. Mark took time to show me the tyres when I was asking questions and Mark took the time to explain about the old worn tyres and also the fitting of the wheel hub. I found it an excellent service and would recommend to others.
January 2024 by Mike Knights
Great team providing a professional, trustworthy service. Thanks ?
December 2023 by Michal Podrucki
Super great service! Very fast and pleasant. They were ready for my car as soon as I arrived and 45min later it was done. Really nice and smooth, excellent service from the staff, very polite and pleasant.
December 2023 by Beverley Pratt thompson
Really can not fault them. Seen on time, good job done 4 new tyres, nice team. Will certainly use again.
December 2023 by Graham Griffiths
Very good service, booked tyres and appointment online and was very straight forward.Staff at the branch were very polite.
December 2023 by Oannes
Found to be very weird experience who I've heard say. 'You pay slightly more at kwikfit, but you get the customer service'Went in for a tyre repair and the chap I spoke with said 'can't get you in this week' thought it was slightly blunt but some people are this way. I asked him 'OK sir would you happen to know if any stores nearby might have availability?'And this is the point whereby the customer service was poor. He replied'Nah I don't see other stores diaries' before proceeding to exit the reception room.And that's enough for me to never use this store again.
December 2023 by Juliet Astbury
Excellent service. Had flat tyre and had to get there before they shut. Just made it. They got the whole team working on my car so two new tyres within minutes. Very professional
December 2023 by Kevin Leahy
Good service all round. Polite and professional staff. Car ready exactly when we were told it would be.
December 2023 by Alexandria Davies
Great service, fit me in short notice. Everyone polite and great customer service. Job was done very efficiently. Staff were task focused and could see work together great as a team.
