March 2024 by Carolyn Fletcher
Always had great service from this practice, receptionists are lovely. Yes unfortunately sometimes appointments have to be cancelled but they usually re-arrange them as soon as they can. Like every other dental practice in the country they are way oversubscribed. Any problems have been resolved as quickly as they can.
February 2024 by JamesWillGourlay
Mum has been here & I?m astounded at what shes been put through, disrespectful, confrontational etc & my Mother seriously is the chillest lady you could meet- she said, if the man had pushed a little bit more sh?d have burst into tears! Anyways, ofc shes not said anything & doesnt know im posting this review, but to hear this from a Woman in her 60?s is ludicrous. Couldn?t picture this happening to a bloke & I honestly shake my head at it.. Please avoid in future if you?re thinking about coming here. Would normally not bother w/ reviews but this touched a nerve
February 2024 by Jane Bancroft
Would give minus if I could. Been with this practice for over 7 years. Have various health issues that affect teeth/mouth health that mean I need regular check ups. When I updated them about this they were clueless on it. Yet because it affects my eyes too my optician when updated completely understood and discussed it. I've had more appointments cancelled than I've had appointments. They've missed diagnosis when I've stated concern. I've heard nothing about this go private nonsense others have commented on. Likely because I've not been as they cancelled my last appointment. Appalling! Any fillings they've done are a mess. Older fillings from different practice (15 years ago) no issues and as they were when done. I will be taking this further as likely need a lot of work done now! Avoid!!!!!
January 2024 by Paul Gene
Like many others. I have been told I have no dentist unless I pay to go private. I have been with this practice for years and my wife and son are still OK to stay with them because they had an appointment booked. Saying that, my wife went last week for a check up which cost £70 because they decided to give her some xrays without mentioning the extra cost. Disgusting.
November 2023 by James Gibson
Cancelled my appointment 30 minutes before
October 2023 by Kian Hicks (Kian Hicks)
Absolutely disgraceful, if you can go somewhere else please do, I waited over an hour to be let in by a dentist who made excuses that his previous appoinment had gone over time which was a complete lie as no-one had entered or left his room for ages before I was called in, my appointment lasted less than a minute, consisting of him lowering the chair and blowing some air into my teeth and telling me everything is done???? By the time the assistant got glasses out of the drawer I was already done, what a joke, they can't do their jobs properly and are extremely rude, the receptionist even hung up on somebody while I was waiting and would continually complain and make comments about phone calls while rolling their eyes at every single phone call. It's ridiculous and if you ever want anything more than that you'll have to go private which I heavily suggest against because even then they probably will still cancel your appointment and take more money from you in the processIf you enjoy waiting for hours to get your appointment cancelled only to then get kicked out if you get cancelled too often by the dentist themselves, please go here!
September 2023 by Tim Horvath
disappointed and angry to be told over the phone that I am no longer registered with this dentist due to myself not having an appointment for a while, lady on the phone was not much help either just told me that i can use them if i pay privately what a joke. This is after they cancelled my appointment twice and because of other commitments and I was struggling to get an appointment booked and now im now left with no dentist ?
August 2023 by Gareth Rose
Trying to arrange an appointment as i believe my histroic root canal has failed. Tooth is in serious pain and i know from experience that i will soon be in agony.Was provided a 'check up' appointment 6 weeks away, which no doubt they will then arrange the actual treatment i need for however long after that.Found receptionist Lisa to be short, impatient and quite frankly rude. Had absolutely no time for me, kept cutting me off mid sentence and every question was answered with 'i don't know, ask the dentist, I'm on my own and too busy'Would love to leave the practise, but unfortunately I'm tied to this one now and nobody else is taking on...UPDATEHad a call from the head receptionist (really sorry I've forgot your name!) who managed to get me an appointment days later. She was friendly, polite and apologised for the previous issues.Dentist was also professional and prescribed antibiotics, advising to call back and get an emergency appointment if it persists.Have changed the stars to three, unfortunately still maintain initial service was appalling I'm afraid.
May 2023 by Tracy Russell
Been terrified of the dentist most of my life until I joined High Street Dental Practice in Burton?I?ve got periodontal disease so the treatment I recieve is pretty intense, sometimes I have 7 or more injections to numb my gums just so my hygienest can do the treatment and my appointments are an hour at a time twice every 3 months, I?ve got from being terrified to literally none even worried one single bit about going to the dentist, my dentist has changed 3/4 times since I joined in 2013, but every single one of them have been just as amazing as the last?my hygienist Sue is absolutely amazing, patient kind and talks me through everything and her dental nurse is just as lovely. Where to start with front of house, they welcome me and my family like we are their family, I really look forward to going to the dentist just to see Louise on reception and the other lady but can never remember her name but just as lovely as Louise, the pair of them are a blessing to the practice. Then you have the manager Georgina I think her name is and she?s amazing too. I really wanted to see her today to say thank for what she?s done for me, I?ve been wanting my teeth straightened for over 20 years but because of gum disease no dentist would help me, Georgina referred me and now I?m going to be getting my treatment and it means the absolute world to me?this dentist is kind of a special kind of dentist, always feels nice and friendly. I also take my brother Wayne who I care for cause he has special needs and he loves going as well, they talk and chat to him and he loves it, he always says after we leave ?I like them in there?, bless him..so thank you thank you and thank you again for not only being amazing dentists but amazing people too
May 2023 by Nicky
Excellent customer service and patient care today when I came for my appointment to see the hygienist. Lisa the receptionist was friendly and welcoming and sorted out all my follow up appointments. Ziyad assisted by Aishia were both kind, reassuring and put me at ease all the way through my appointment. Ziyad provided me with lots of advice and informed me of everything I needed to do in regards to after care. All in all I was very satisfied with the service.
April 2023 by Peter Edwards
Good luck getting an appointment, everytime you rebook they cancel. Miserable staff on the phone, manager that just shouts. Looks like private is the only way forward these days, massively gone down hill
April 2023 by Richard Dolman
Got a phone call last minute that my appointment will have to be pushed back. Which I originally booked a day off at work. Then when I got to the new appointment slot which was first thing in the morning. The dentist arrived late (30 minutes). I was in the room for no more than 2 minutes. Dentist didn't really check my teeth. Pretty much had a quick look. All rushed as he was late
April 2023 by Alison Chance
This dental practice is terrible. Made an appointment for 24th April 2022. Had an email last week cancelling it without reason. Rang to make another appointment on Monday 27th March, was offered an appointment for the next day. I accepted it. 30 minutes later had another email cancelling the appointment with no reason. Totally unprofessional
February 2023 by Bevan Elks
I don't review usually but I've been today and the service was awful. I had fillings done a few months ago and 3 have came out, had an appointment on the 30th December to sort that they cancelled then since Christmas the phone lines were down or not answered. Got through last week and got a fast appointment I thought great said I had 3 missing. I go today to be be told by a new dentist she has 5 mins and can only do one I explained I said 3 on the phone as I've waited so long she was not happy said typical NHS then to tell me there all bad and need deep fillings and sorted I said the last dentist filled them and was happy, she said do you want to take it up with him and was very rude and what do you want doing they need to much you need x ray and look far gone. She puts two temps in and said I'm not drilling as there gone sends me out and charged for two bad temps. I spoke to reception and it's clear they have changed all the staff and no one's happy there. If your NHS they clearly look down on you and the last dentist clearly didn't know what he was doing if my teeth are that bad. My old dentist Mr khan I think it was was great gave me faith in going but now wow hopefully I can find a new one where there happy I pay my taxes and my bill.
February 2023 by Christopher Wass
Couldn?t recommend this practice as failed to look after my basic needs as a patient - being registered with a NHS dentist shouldn?t mean you are second best to private patients.Being told you can?t book in an emergency appointment and having to travel to a different dentist because you lack a duty of care isn?t what I consider to be a service level anyone should receive .No consistency in dental staff and lottery of seeing a regular face .I feel sorry for the reception staff who are genuinely polite but hiding the fact this practice cannot and should not be given any NHS status .A shame as when I joined the practice it functioned well for a while .Wouldn?t touch this practice full stop.