February 2024 by David Ross
Nice shop
January 2024 by Ken Powell
We went to get a watch strap repaired, although they could not repair it because of parts availability (the watch was bought abroad), they took time to advise us of what we needed inc part numbers etc in order to get a new strap which was very useful.
August 2023 by Tara
A pleasant experience from Darryl today.He took the time out to understand, provided great detail and knowledge - Excellent service to help find what I was looking for.
July 2023 by Baz Choudhury
I believe I can say that I am a regular customer at Ernest Jones. I can still remember when it first opened it?s branch in Burton on Trent. I?ve purchased numerous items over the years and customer service has always been very good more so with Daryl and his team.Over the last few years, our purchases included jewellery items, a diamond ring, bracelets, necklace and earrings for our 25th wedding anniversary. Gucci, DKNY watches and a TAG Heuer Aquaracer for my good lady. For my son, a gift for graduating with a 1st M.Eng(Hons), a TAG Heuer Formula 1 Automatic. He recently purchased a Hamilton from the branch on our recommendation. For me a TAG Heuer Aquaracer and today an OMEGA Seamaster 300 in Seaweed Green. A watch that I?ve been wanting for quite some time.On every visit the staff have always been polite, friendly and courteous. They are all knowledgeable and always willing to help and have a informative conversation. They have a beautiful selection of jewellery items and watches to suit every pocket. Superb in my opinion.Now, the Burton branch is an official TAG Heuer retailer and unfortunately they don?t have OMEGA watches but this wasn?t a problem for the Burton team. Once the details were obtained via a telephone enquiry, Yaser (Apologies if I?m wrong) said that he would have one delivered from their Derby branch which is an OMEGA Retailer, to the Burton branch to view and purchase should I wish. Amazing! And true to his word one arrived within two days. This was then shown to me by Daryl.A stunning watch combined with above and beyond customer service, it would have been rude to leave the shop without it!Thank you Daryl and team, it?ll be difficult to go elsewhere because of you all.I would recommend Earnest Jones, Burton without any hesitation.
July 2023 by Sheila Smith
Always use these for all my jewellery needs and staff always helpful and go out of their way to assist me
June 2023 by Catherine Low
Excellent service from Darryl, he gave sound advice on the options for my mums engagement ring which is now too loose, didn?t attempt to force a sale and was very helpful. He also adjusted her watch bracelet strap. Both Darryl and his colleague were friendly and took time to talk to us. Wouldn?t hesitate to go back.
June 2023 by David Clarke
Most excellent and super friendly service from Becky and her team... Nothing too much trouble. Thanks again ...
February 2023 by Darren Gunner
Took my Omega for a battery change, great helpful chap in the Burton store.
May 2022 by Liam Illsley
Excellent service and the staff are very helpfull
March 2022 by Sam Kelly
Brought a wedding ring from here 3 years ago, I was surprised after only 3 years that it snapped in half ( I don't do anything strenuous that would explain this!) Take it back to the shop for a repair quote to be told over 3 weeks later that it cannot be repaired due to it being poor quality material !!!!
December 2021 by Mateusz Grabski
My favourite jewellery shop in town. Very helpful staff
September 2021 by stefo xaxo
Do not buy rings from any of their branches.Had horrible experience and requested the correct size ring upon return but instead waited a week to then get the same ring size and not the correct one.They then had the indecency to tell me in store they can not return my money as the ring was different size to the receipt I got.It was their mistake sending the same ring size yet they don't want to refund me.Scammers that are after your money and they don't care about their clients.
July 2021 by Jane Macneil
Fantastic experience both online and In store, I ordered a bridal set online and didn?t quite get my sizing right, I went into my local store who arranged an exchange for the next size down with no issue at all even though it was my own mistake, the lady who helped me (Amy I believe) also answered my questions about their insurance and helped me choose the right policy and set it up for me. Even when I?ve popped in just to browse I have always found the store very welcoming and friendly.
September 2020 by Paul ?Sully? Sullivan
Excellent service as always from the staff here. They really do look after customers like friends. I am happy to recommend this branch of Ernest Jones. ?
September 2019 by Stephen Robinson
Fantastic shop an abundance of information on watches