January 2024 by Cynthia Wain
I would like to thank the staff of the Stapenhill branch for the brilliant service provided. They are so helpful.
December 2023 by Lucy Wilson
Amazing service and got everything straight away no IOUs set up text service easily and they asked about medication (first time user here)Go above and beyond
November 2023 by Nigel G Holden
Great staff
October 2023 by Sarah C
Dean and Smedley staff at Stapenhill are exceptionally helpful. I've needed assistance from them a few times whilst supporting a disabled relative and they have gone above and beyond to assist each time.
April 2023 by Ashley Holman
Stopped using this pharmacy a long while ago, as the female staff here are incredibly slow, lazy and incompetent, plus some do not even appear to speak fluent English.
September 2022 by Mick Robinson
Prescriptions seldom ready when you go to pick them up which means I end up having to wait. At this moment in time the 5-10 minute waiting time has passed and there are 3 other people all waiting, they have been told 15-20 mins
February 2022 by John Taylor
Excellent staff
January 2022 by Wendy Lamb
I needed to book my son's booster jab. He has additional needs and autism he gets freaked out and struggles in settings he's not familiar with. We had already attempted a booster elsewhere unsuccessfully. I managed to book in in with the Horninglow site and had an email the day before from Ben Eaton who carries out the vaccines. I let him know Connor's difficulties and he replied back totally empathetic and reassuring putting me at ease. When we arrived for the vaccine Ben and the team were amazing, reassuring Connor talking to him directly and keeping him calm. After distraction from a lovely lady in the team, Connor let Ben administer the vaccine. He had 2 stickers in reward for being brave. If anyone else was feeling nervous or if you have a child with additional needs who struggles, I would thoroughly recommend the vaccine here with Ben. A huge thanks, little things really do matter and his gestures made a difference.
September 2021 by Donna Rowland
After letting my asthma medication become out of date. The staff at Dean and Smedley sorted me out with new inhalers. They went above an beyond to ensure that I was covered, dispite causing the issue myself. I can't thank them enough.
July 2021 by Stephanie Raworth
Lovely affecient staff
June 2021 by Mark Foster
So slow . 5 staff in the chemist but it takes an age just to do the basics. And not over friendly once they finally get to serving you. The sooner amazon takes over the countries prescription service the better.
March 2021 by ella middlemiss
Had my flu jab today at Dean and Smedley. As always, dealt with efficiently and kindly by Zara. These guys are turning up to work everyday and trying their best to help the local population while putting their own health at risk. Thank you so much! It must be a stressful job at best, but even worse in a pandemic. Your staff are always pleasant and helpful and we appreciate you all. Please do your best to stay safe. People, please help them to help you, by wearing protective masks/gloves etc and not attending the pharmacy unless you have to.
January 2019 by Jacqui Duffett
Really good local chemist situated next-door to the doctors surgery, offering advice on health issues, medication check-up, and many other services; staff are efficient and friendly and there is a lot of information about local groups to connect you with the wider community.
January 2019 by Leanne frost
They are all amazing caring staff. Any questions will be answered. Canâ??t get better staff than this. I always go here to collect my prescriptions even though I have a chemist near to where I live I always prefer to go to dean and smedley stapenhill.
