February 2024 by Gemma Allen
We purchased a sofa bed from here and had a good experience when in the shop looking around. The man was very friendly and we are happy with the sofa bed, it's a bit hard in places but we expected this. What has massively disappointed us is the customer service after visiting the store. We informed the store that we weren't happy with the delivery as the delivery guys were quite rude and they didn't assemble the sofa and therefore didn't remove the rubbish. The way this was dealt with was a bit mad to be honest. I first emailed my complaint but the email on their website seems to not work so I messaged them on Facebook (very good response time). They messaged me back saying the delivery drivers are with them so can we ring. I was a bit unsure as I didn't want to argue, I just asked for a partial refund of the delivery fee as the sofa bed wasn't assembled or packaging removed, but I accepted that we could talk on the phone. I explained how I felt to the delivery drivers who were just furious and saying we could have cost them their jobs because they were adamant that we had pretty much lied about their behaviour. After a constant back and forth argument the manager finally took the phone and gave us a partial refund. This should have never ever escalated this far and I'm really upset about it!I think this review shows how understanding we are as customers as I am still happy with certain elements and if the complaint was dealt with better, such as only speaking with the manager and not having an explosive argument, then I probably would have gone back as we needed carpets as well. But there is no going back from here.
February 2024 by Abi Sadi
Rude customer service, first I bought carpet from this shop but next time they didn?t respect or even have nice language to customer. I surprised when they said nothing for sale go out !!
November 2023 by Charlotte Harrison
Bought a corner sofa + storage footstool from here and absolutely love it. We have had it about 3 weeks now. On the 7th week from ordering we got a phone call to deliver it on the 8th week. Two guys carried it in, put it all together and put it where we wanted it and got rid of all the rubbish too.Man in the shop was also very helpful too and pointed out the storage footstool that they could order in most fabrics as this sofa didn't actually come with a storage footstool and that is what we wanted.(Sorry didn't get any names)Very comfy sofa we love it thankyou!
September 2023 by Helen Meldon
I highly recommend Yorkshire Carpet Warehouse all the staff are polite, friendly, patient and helpful especially Kyle and Lewis. I have purchased carpets and rugs in the past and yesterday had a Nevada wardrobe fitted which looks good, (thank you Kyle). My neighbours a regular customer and has purchased many rugs, sofas, all her bedroom furniture and fitted carpets, very pleased.,indeed.
June 2023 by Alisdair AGR
I cannot recommend this place highly enough. They placed high quality wood laminate throughout my 3 bed duplex in Hyde Park Terrace. They also carpeted the stairs. Very good on price. Friendly service. Don't go elsewhere. Check this place out.
March 2023 by Sasha Chouler
I would recommend this shop. It?s got 3 floors with really nice furniture, friendly staff and fair prices.
March 2023 by Linda Banjoko
This carpet company offer extremely good value for money.. and no extra charge for the fitting service. l purchased a roll of carpet for my large attic bedroom.Four members of staff carried it up two flights of stairs!! Quiet a feat.. Tony and Charlie were the carpet fitters , they did an excellent job and tidied away after. Very polite and chatty staff. I would definitely recommend this company.
December 2022 by Leya Iqbal
Would recommend this shop, friendly staff and good quality furniture for reasonable prices!
November 2022 by Laura Siddall
Great service & very good price. Thank you for your help guys!
September 2022 by Tuleyb Ysl
hi, i bought a carpet from them, and they didn't do the carpet well, and they didn't tidy up after the job was done, this behavior was not nice at all. I hope they will be a little more careful about the service.
February 2022 by anniel ishaq
Nice furniture and if there is an issue when your furniture arrives they will go out of their way to ensure it is corrected. I ordered a few different things from here and one thing arrived slightly damaged in transit. To which they replaced this immediately. 5 stars from me
January 2022 by Harry John
EDIT* be careful!! ,sofa recliner was faulty, owner tryed telling me there?s nothing wrong with it then after telling him it?s not supposed to be like that he tryed saying I have to pay for a sofa technician even though I had it for a month. In end he payed for sofa technician and he knew it wasn?t right straight away with springs catching. Had a replacement fitted n did bang same only worse and now there ignoring my calls or won?t even get back in touch only when warranty run out, blocked me on Facebook so I can?t say anything, owner just said ?it?s a slight noise? clearly the springs was catching! They clearly don?t know about sofas! Citizens advice said they?ve had a few calls about faulty items then won?t get back in touch till warranty runs out.. AVOID! Edit* It was the springs catching inside the sofa so don?t lie saying it?s metal recliner haha because I?ve got texts to prove it. Just making up lies to give an excuse because there was rolling tobacco so I don?t know what your on about.
October 2021 by Claire Smith
I ordered 2 new carpets from these jokers last week and paid £1200 for them with underlay. When they installed them they had the nerve to bother putting a metal plate between the doorway and hall so the carpet will fray. Then, they left all their rubbish off cuts in the house for me to throw out. Disgusting service with a bad attitude.
September 2021 by Kay Plummer
Absolutely amazing once again. I first used Yorkshire Furniture & Carpets when I moved in 12 yrs ago and had a carpet put all the way through the house. This year I wanted a vinyl in the front room due to getting a dog.They came to measure and brought samples. He listened to what I wanted and what I needed. Very reasonable price. When the came to fit the vinyl, they were quick and efficient. It looks stunning and I have a room I am proud of. Couldnt recommend highly enough.
August 2021 by Lisa Nowell
Absolutely shocking firm - I am really surprised about the google reviews. I ordered weeks ago - multiple promises of a delivery date - never materialise - and can not get a response by e mail or phone. They just seem to take your money and run!