June 2023 by Hilary P
We stopped of here for s comfort break. There were two of us plus Lily the dog. Lily's bowl was empty outside in spite of protestations that they like caring for dogs. I sorted the problem out in the ladies' loo. My partner went for a coffee at Starbucks but in spite of queuing could not get a deaf coffee. Next time I think we will go further down the motorway because this stop was too much hard work.
June 2023 by Adventure800112
Services station is in a good location, easy to access! Lots of variety of options and quick service
June 2023 by nataliew819
Stopped off here for food after a long trip, plenty of choices and food good! Everything was good, children meal from Waitrose was enjoyed
May 2023 by JEFFREY W
Got to be the worst ever. The staff gave no interest whatsoever and giggled whilst giving no service at all ! I paid £14 for a dreadful meal which was Inedible. Do yourself a favour and never visit this so called establishment.
April 2023 by sarahcP4923HO
Used the toilets here today. What a horrible experience. Disabled toilet closed, as was Women's toilet, so men and women all had to use the Men's. Smelly, dirty floors, worse than many school toilets. Never again will I stop here at Woodall, as I couldn't bring myself to go in there again. Quite run down entrance too. Not a one off, as when we got out of the car, my husband warned me that this was a run-down place.
March 2023 by Slobba
I went in Woodall Services at 11:30this morning and encountered a very rude member of staff. I queued up behind another customer only to be barked at by a member of staff telling me to "queue the other side". No please, or can you, just a bad tempered, humiliating order. I don't know if this lady was having a bad day or just didn't like preparing food. But her manner towards an unsuspecting customer that had no previous engagement with her is astounding. I am not going to threaten to never use Welcome Break again but, I won't spend my hard earned money of premium priced food and drink that helps to pay the wages of rude staff. One other thing, I thought it was usual to cover your loose hair when preparing food, or is that just for everyone else?
February 2023 by PaigeWinson
Had my regular chocolate frappe at Starbucks and they made it far to strong, I took it back and said I did not like it after one sip. Their reply was sorry there was nothing they could do unless I bought another one!they did not even offer to remake it. Their excuse was 'its costing our stock' poor excuse and abysmal customer service.
January 2023 by Bury158
This is a dreadful place. We parked up in a fairly empty northbound car park on a cold afternoon in January ready for a break having been delayed on the motorway by an accident. What can I say? Smelly toilets, expensive cash machine, no supermarket outlet, Subway sandwich bar closing down at 4 pm, expensive Costa Coffee and Noodle bar. No atmosphere at all. There is a Waitrose on the south sides accessible via a cold badly lit bridge which doesn?t even take you to the shops. You have to go via the side of the motorway and through the car park. The Waitrose itself is one of the smallest and poorest equipped I have seen and with a single scotch egg costing over two pounds?.don?t bother Do yourselves a favour and plan your journey to stop either at the Nottingham Services or an excellent pub near Junction 26.
January 2023 by Pandamedic
Stopped here for a toilet break and lunch at burger king. Services is getting old and dated and needs a good refresh. Food at burger king on our visit was actual good. Hot, fresh and tasty. Other than that this is just your standard type motorway service station.
January 2023 by SSSh2010
Poor quality breakfast- ordered 2 breakfast at good breakfast as subway was unsuitable for the time of the day.& Starbucks had overpriced panini and pastries. Waitrose had cold food options only. Bap was y toasted and soft, no butter / spread on sight, only sauces. The quorn sausage and the bacon were dry and chewy, doesn?t justify the price charged, had to bin it -waste of money and food. Staff at WHSmith was very welcoming and had a pleasant smile?
December 2022 by GPTLebu
Called here as stop on journey .Services need revamping-not a lot here .Starbucks Coffees on the South side were very good though- excellent flat whites
November 2022 by Things2doPlaces2go
Cleanliness is next to..... Actually cleanliness is nowhere near Woodall Services. No one must check this place out. The local managers, area managers nor headoffice check ups. They must be making so much money they simply don't care. Decided not to eat here. Scuffy.
October 2022 by johnfA9247FL
Needing breakfast, we arrived at 8:00 am to a very quiet car park. No more than 20 vehicles parked was strange but on entering the deserted public area, the Marie Celeste atmosphere was eerie. One couple were being served breakfast, W H Smith was open but the remaining outlets were all in darkness with no one else around. A sign at the servery announced "no hot drinks available" saw us breaking ranks with two of our group heading to a rather quiet Starbucks for drinks whilst the rest of us waited to get our mega breakfasts. Before ordering, I was advised that there was no hot water on site so forget the food - head to the loo and move on to the next area. Interestingly the toilets had loads of hot water although the womenfolk inn our group described the ladies toilets as absolutely disgusting. Yep the standards in Welcome Break appear to be getting maintained to their usual low level.
June 2022 by Katherine E
Visited this afternoon. Got to the counter and one couple in front waiting to be served. Waited patiently for about 10mins whilst the couple in front fannied around deciding what to order. Meantime more people approach the counter forming no proper queue. When the couple move away I go up to place my order to be told by the person serving (Gemma) that the queue is the other end so despite having waited longer than anyone else there I have to go and join the end of the crowd of people. I said I had been stood there ages waiting to be served and was told by Gemma that she "hadn't seen me". Stange as she had looked directly at me at least three times whilst I had been waiting. Didn't place an order and won't be bothering in future. And as for Gemma, she has the customer service skills of a wasp.
December 2021 by Benwhite1012
Came here just at the services and was only me and another person ordered and staff just chatting and I only had a cheeseburger with bacon added on and took a while for just that and me and one other person, got it and I walked to the car as didn?t want to waste time eating in, had it as soon as got in car one minute from the Burger King and cold burger and didn?t even state there was pickles on the burger. Didn?t want them, I could of had an allergy. Terrible service and slow and cold food. Got 4.09 Could of gone to maccies for way cheaper for hot food with same product.
