August 2023 by wendy kaye
What a transformation it looks like the staff got help and things are looking better . Everything was ready for me on my last visit .
June 2023 by Marilyn Batty
Terrible pharmacy - extremely rude male assistant- prescription put in Monday sent by dr to pharmacy next day -8 working days later called in no prescription ready- told by assistant they were busy and if I wanted my prescription to take to another pharmacy I could have it - no apology just gave me prescription back- went to go bill pharmacy served immediately with extreme courtesy- please note this was an everyday medication not unusual. Have given this pharmacy the benefit of the doubt for months ordering my medication well on time sometimes having to wait . Will now be following my friends and neighbours and moving to the pharmacy at Foxhill were I will be treated with respect.
May 2023 by Tina Oldale
This chemist used to be very good but for the last year its been rubbish. Went for antibiotics but got none in. This happened twice and it already took me a week to get yo speak to a doctor. Each time I have gone down the prescriptions are never ready or in stock even when I've ordered them a week ago. The shelves look untidy and disorganised and the lad on counter only looks half bothered. It's a big let down to the community that need this chemist and deserve better.
May 2023 by Kevin Macdonald
Utterly appalling Pharmacy that should be shut down. Never answer the phone. Escalated 8 months ago and got to speak to the area manager and thought things were resolved but again my Mum has only three days of medications left and is 88. Contacted the area manager again but she has now left, says a lot about this outfit. They are literally messing with peoples lives who need medications and taking the NHS dispensing fee anyway.
May 2023 by Ffion
Have been attempting to contact this pharmacy in a professional capacity regarding one of their patients for over an hour, phone will ring and then cut off. Not sure if it's telephony issues or they're hanging up the phone. They have a responsibility to be contactable, this is very unprofessional.
February 2023 by Ann Birks
I don?t know what has changed but it certainly isn?t working. Fed up of getting half of what has been ordered. The chemist looks a mess with bags of medication spilling out of the storage cabinets, there appears to be no structure. It use to be so organised and well run ?????
December 2022 by Dawn Davis
An absolute shambles since David left. They need someone on the counter who knows what they are doing. The lad is so far out of his depth. I feel so sorry for him. I went 3 times but prescription was not ready or they could not get the item. Sorry I have run out of patience and changed to another chemist.
December 2022 by Michelle Hunaishi
Why isn?t anyone answering the phone been calling for three days now. And my partners just gone for my medication and it?s shut at 5pm how am I meant to get them
December 2022 by matt smith
I'm fed up of making complaints if I'm honest. Opening hours state 6pm close. The other Friday they closed at 5 citing an 'emergency'. What that emergency was I do not know but there were people arriving at 5pm,presumably after work, to be told they were closed and couldn't be dealt with. Sorry, but it says 6. On one occasion the shutters were down with a sign saying 'closed for lunch'. Until when? From when? Why can't you have lunch in rounds?3 times I've been up for prescriptions, one time it wasn't ready and the text I received was an IT error. Second time I was given completely the wrong stuff (it was a copy of a previous prescription) and third time I was told to wait for 20 mins as it wasn't ready. So I sat in the car for 20 minutes. I walked back in only to be told by big lad that they didn't have it in. So why tell me 20 minutes then? My wife went up with a prescription to be told by big lad that it would be 20 minutes (sounds familiar). She came home, I went up. Pharmacist told me there was none in of what I was after. "The big lad said 20 minutes" to which the pharmacist shook his head and laughed. Sounds to me like that particular member of staff isn't very good at his job.Honestly, change your pharmacy. They cannot take on the workload whatsoever. Awful since David left.
December 2022 by Julie Grayson
Only here 4 months as new patient at doctors?? what a mess?. Shop floor untidy and chaotic .. prescription not ready two weeks after being ordered.. shop closed when it should be providing a service. Don?t blame the staff? they are untrained and in short supply! Head office are the problem. I Left after 4 months !!
December 2022 by frank dungworth
Absolute joke website says open,gone for tablets for myself and wife,it's closed apparently they haven't got a pharmacist, don't worry about patients that are in need of there prescriptions,they'll be okay probably.
November 2022 by Rachel Fair
As a complex care nurse we rely on a prompt service and this pharmacy fails us every single month. They do not even answer the phone to be able to resolve problems and don't contact us to say they can't provide the medication that is needed for a vent dependant patient that reliant on this medication... We have no option but to do a safeguarding report on this matter to CWC
October 2022 by Carolyn Young
At the moment it's a complete shambles. Only get half of what's been ordered. Staff always look confused, the chemists just appear to hide somewhere. I used to get notification when the prescriptions are ready. Not any more. I've been told to ring up to check first but they don't answer the phone. It's sad because it's local and I like to support them but I'm at the end of my patience now. Well you need to get this sorted NOW.
October 2022 by Karen Hague
This pharmacy seems to have been struggling with the volume of work, lack of space and staff for some months. Last straw now though. Found it closed at 4:30pm on a Friday. No note on the shutter and not answering the phone. No chance of getting my prescription to have it filled elsewhere. Seems it?s okay for me to go without. Never using them or WELL again!
October 2022 by International-Free Press-Association
THIS IS THE WORST PHARMACY IN THE COUNTRY!!
THEY NEVER HAVE STOCK OF THE MOST COMMON OF MEDICINES AND CAN NEVER SUPPLY WHAT IS WRITTEN ON A PRESCRIPTION, AND WHEN THEY DO SUPPLY, IT IS THE WRONG MEDICATION! AVOID THIS PHARMACY LIKE THE PLAGUE!???
