January 2024 by Adrian Carter
Great range of goods. Not the easiest shop to navigate if you're unfamiliar. Nice staff though.
January 2024 by Jason Hall
The shop is great but the toilets are really grim. The cubicle is lit with ultra violet lighting which makes me wonder if they have drug related concerns. This area needs plenty work, as toilet roll dispensers are close to empty but replacements just left on the floor. Come on Waitrose, you can and must do better.
December 2023 by Jill W
Staff are supposed to be partners? A lot seem unhappy in their work or just not bothered? Rude, unhelpful and some just insolent (stroppy teenagers?) Others tho have been lovely but becoming a minority. Weekly offers often not used as not what I need. More expensive than other places even with the 50p off. BAGS NOW £1 EACH Can't keep bags as having to super clean at the moment. Their checkouts indicate they expect you to buy very little - small crowded - nightmare. Had to put password into phone to look at weekly offers only ti realise was being recorded on camera - password in full view!!
December 2023 by Cinnamon Billie
Came with my very small baby and needed to change them. Asked 3 members of staff where the toilet and baby change were and eventually found it. Then found out that I needed to go to the welcome desk for the key to the baby change. None of the staff I asked had mentioned or seemed to know this. The staff I asked to unlock were very nice but why was it locked? Luckily my baby was perfectly happy but had I had to take a screaming baby off to get it unlocked I'd be furious.Having the baby changing facilities locked up like this makes it far harder and less Accessible for parents and families.Personally I'd much rather the odd person without a baby used it and it was open for easy use.As a very low minimum please make all of your staff aware of these arrangements and trained to help customers gain access to these facilities.
December 2023 by Gary Kirby
Of course it's not the cheapest. It's Waitrose, what do you expect....But the quality of the produce is undeniable.The wine selection is probably second to none. I love the deli section. I find the bread and bakery ok but a little underwhelming.
December 2023 by Martin Kladiva
Very bad sushi. Chewy, bones, scale and no wasabi.
November 2023 by giuseppe giuseppe
Ah, yes! Clean toilets as promised. The whole floor was coverd with what I hope was water and loo roll.
November 2023 by Jason Burley
Poor no take out drinks unless you payed extra £2.50 fir refillable cup
October 2023 by David Saunders
Asked for a takeaway coffee but was told by a cafe assistant on her environmental high horse that only way I could have one was to buy an additional reusable plastic cup. Simply ridiculous.Management - so no takeaway coffees unless you buy additional plastic merchandise instead of doing as everyone else does and provide in a paper cup? Have some sense.
October 2023 by Marlene Moakes
Wow we are totally overwhelmed todayWe shop at Waitrose (Delivery) . Sometimes we order Dragon eggs my husband favourite. But there not always available. What a an amazing surprise today lovely James driver . Popped in to see us as he was delivering in WorksopWith a Dragons egg wow how thoughtfulHe was working and delivering in Worksop and thought of us .Wow absolutely amazing kindSimply lovely. A massive thank you James (wow)
October 2023 by Daniel Golden
I love waitrose but dissapointed today friday @ 10 15 am only one manned till with @ least 6 customers queueing with full trolleys ..ok another till was opened after 5 mins but your loyal customers expect to be served ...dont forget unhappy customers .no waitrose
October 2023 by graham henry
I had a click and collect .the Lady was Very helpful and friendly polite
October 2023 by Jane Ashall
I visited the store several times recently mostly to collect John Lewis items.Massimo on that service desk is always so helpful and friendly at the same time as being professional and really does his job well . always a smile when greeting customers..he always makes the experience a pleasure.
September 2023 by Lee Dwight
During my visit, i wanted the loo at 9.30am today here. Asked an older woman in the cafe where the loo was. She was chatting to a customer she obviously knew well, in the cafe. She pointed vaguely and said "Just past the plants". There were plants outside so i went wandering around, but ended up back in the cafe. She was still gossiping to her friend. He said: "oh ffs" and she rolled her eyes at me, fuming that i had disrupted her chat again. Exasperated with me, she spared a quick walk and showed me the loo door (which was out of sight and not see-able from where i had been looking). Felt belittled and angry
August 2023 by Patricia Whitehouse
Customer Services outstanding. Super helpful regarding my delivery from John Lewis. I am a regular visitor to Sheffield and can say quite confidently this is one of the best I have been to. Clean , tidy, well stocked. All staff are friendly.
