September 2023 by Me Ch (Me)
Added my phone number to their computer system without my permission, clear GDPR breach. Now receiving spam from them.
September 2023 by Emily Crawley
Alex and Kieran were brilliant carpet fitters! Did a brilliant job and completely transformed my flat :)
July 2023 by Max B
Shabby looking store, staff more interested in texting on their phones and when we asked for advice it felt as if we were bothering them. Asked some simple questions and got silly answers like "what kind of price should we be paying per metre for a decent carpet" and answer was "well prices are £8 to £108 a metre" ... went to Pyramid carpets in Woodseats before and the customer service was a million times better!
July 2023 by Tracey Morton
I visited this store on queen's Road to purchase a stair carpet was lied to by the lady manager over my measurements after she visited my home to measure up and over charged me disgraceful would not recommend this store to anyone
March 2023 by cathat
I had a carpet fitted on Monday 20/02 and I am so so disappointed by the end result. My freshly re plastered and painted walls have been scratched, dirtied and now look a mess. Black lines that I cannot get off now mean I have to re paint the entire wall again. There is even a chunk of plaster missing from my wall at the bottom of the stairs and x2 doorframes have had the wood chipped. And this is obvious! Not only that, the carpet has been fitted loosely in places and it just looks like a really rushed, shabby job. I worked so hard to decorate my home over the last 5 months and just cannot believe that this was allowed to happen.I also just got off the telephone to the manager who did not even apologise. Poor service. Thankfully, the carpet fitter will be back to stretch out the carpet next week but no word has been said about the damage made on my paintwork and walls.People take care of their homes and and this should not happen.I will not be using United Carpets again.To note - the in store staff who I met when buying the carpet were amazing! So lovely and friendly. Appreciated their help and great customer service.
March 2023 by Lara Webster
Good price and choice. Fitted quickly and look great.
December 2022 by 15hl
Need to update opening times on their website! Shut at 5.30 Friday not 6!
May 2022 by Nasamin Khan
Good customer service, carpet quality is good and have been using them for a long
April 2022 by Marianne Docherty
Friendly staff and speedy fitting on vinyl, bought it one day , fitted the day after
March 2022 by margaret Green
Staff were very good and helpful, Going again soon for more Carpets
February 2022 by Charlotte Spencer
Do not buy carpets from here had no end of problems. Carpet fitting terrible!!!! All carpets fraying near door ways not even been down 6 months!
November 2021 by Roger Allen
Absolutely fantastic, been sorted with carpet and vinyl for my new flat. Even made me a cup of coffee. Brilliant just ask and they will try and do.
September 2021 by Mark Mason
Great Service, can't fault them, excellent helpful service in the showroom, fitters turned up and did a great job. Thank you.
July 2021 by ?????
Overpriced, fake deals to lure you in? Just go to Economy Carpets (Google it), old bloke there is incredibly sweet and does some cracking deals. They do plenty of end of roll deals
June 2021 by Lisa Morton
Jonny ,the gentleman who served us, could not have been more helpful .He assisted with choosing various floorings to renovate a whole house and his suggestions and attitude made the whole process as pleasant as possible.The selection and price of the flooring on offer was perfect for our needs and fitting dates seemed to be available for when we need them.All in all ,an excellent experience today.
