January 2024 by Becky Marsden
I have been visiting Specsavers in Hillsborough for many years and always found staff members genuinely lovely.Unfortunately last week not one member of staff I encountered was. They were either dismissive, ignored me, or were like robots reading off a sheet.I wanted to choose some new glasses but didn't as I just wanted to leave the store.Very disappointed.
December 2023 by nya M
This is my local store. I?ve been a couple of times noone acknowledged me or even offered any assistance. Once was when the store had just opened at 9am and there were hardly any customers. Staff were huddled by the front desk talking. Noone initiated eye contact with me. I was in the store for 10 mins before leaving and booking my appointment at The Moor branch where I had a completely different experience. Very disappointing service or rather, lack of service.I am also visually impaired and have a signal cane. Which ironically means nothing to people working in an optician?s.
December 2023 by Sue Adams
I was very satisfied with the service. Staff were knowledgeable and helpful especially when choosing new frames. I am happy with the cost of my new glasses and the pricing was clear and easy to understand.
December 2023 by Dominic Pocock
Terrible customer service, their only interest is in screwing as much cash from customers as possible. If I could give 0 stars I would.
November 2023 by Martin Lymn
Excellent service, changes in my vision explained well, no pressure to buy new glasses.I did buy new glasses and the staff were helpful and knowledgeable, have had no issues with the new glasses.
November 2023 by leslie hart
Really good service and very attentive for your test , But the price nearly collapsed when I was given the price of the service , be thinking of a new optician I think
November 2023 by Spencer Ballinger
My elderley mother was stuck near there when her phone went flat. They helped her out and called her a taxi. Don't know what they're like as opticians but as people I can't fault them. Thanks !!
November 2023 by Cyril Rhodes
Excellent very comfortable,thank you.
October 2023 by Craig White
Been coming here for years and always leave satisfied, friendly helpful staff and good prices with plenty of choice on frames
October 2023 by Brett Windle
Sound place got my gigs tested n made within 5 days.Although when I had to sit upstairs it stank of farts
October 2023 by Louisa Watkins
Very happy with service and glasses.
August 2023 by Sarah Rose English
Best opticians I've been to. Very thorough and patient. Thank you
August 2023 by Karen Shaw
Think it's about time I started going elsewhere for my eyes testing. Been to collect my glasses today wrong lenses been put in so that's another trip to collect them when they are ready. Like diesel isn't expensive enough without making wasted journeys this is the second year running I haven't been happy with the service I have received. Customer service has really gone downhill. Staff in there aren't listening to you. Wouldn't even give it one star but it won't let you post without doing so.
July 2023 by andy buckley
Bought hearing aids at nearly £3000, customer service was lacking by the audiologist as I asked him to call regarding the Tinnitus blanking part, I was driving when he rang so I asked him to ring back in 10 mins but he said no as going on holiday! Said would ring me back but never did. The aids have remote service but he didn't use it even though just said that was what I was doing so I requested my money back, which I received within 2 days. Ladies in shop were very good though.
June 2023 by Kevin McGrath
Very good service, very helpful staff
