December 2023 by Mark Harrison
Why have a phone number if it's never answered?
October 2023 by Steve Halligan
Well stocked, decent prices and friendly staff
August 2023 by Sarah
Ordered two items for click and collect. I went to collect them and was directed to the desk, only for numerous members of staff (including what looked like a senior manager) completely ignore me and continue their chats. It was only after 7 minutes of waiting, when I politely asked if there was someone available to help, a very huffy girl came over and got my order. She was rude, lacked customer service and quite frankly looked like she would rather have been anywhere but serving a customer on a Sunday afternoon. Won't be rushing back...
August 2023 by HEWA KADIR
Useless staff work there they lazy to help
June 2023 by Carla Tomkins
Went into store to get a pram system Millie and David was an amazing help could not praise them both enough, helped put the car seat system into the car. Great customer service!
April 2023 by James Hague (Jay)
Huge selection of toys, loads of great creative stuff that adults can enjoy with their kids too.
April 2023 by Clo Vik
Lovely clean toy shop with a big variety of toys to choose from. We personally go for the toddler toys and the Pokémon and are never disappointed. The staff are also nice and friendly, overall it?s always a positive experience
April 2023 by James Hague
Huge selection of toys, loads of great creative stuff that adults can enjoy with their kids too.
March 2023 by Lewis Machin
Walked in with my mate and to buy a PlayStation game and someone was stood at the door. He started shouting at us saying no messing and prettymuch telling us to get out. He was very rude and being unwelcoming. I walked straight back out as I'm not buying from a shop with employees like that. Only because I'm a teenager doesn't mean I'm going to mess around like some of them. I wasn't intimidating or causing any harm but when you walk into a shop you don't expect to get shouted at by staff.
February 2023 by InnerRock 5851
Love this place. Always staff around to help if needed and nice and friendly.Every toy/game you can imagine is available here (well I have always found things I need here)Great game consoles, games, chairs and equipment available too and it also has its own section for baby items too including prams, cots and all that.A fave place to go for us.Highly recommend it.
October 2022 by Genine Thompson
I bought a Safety 1st baby gate from Smyths at Drakehouse, it was so complicated to assemble and it transpired 2 vital nuts were missing. Returning the product to the store I was informed that because it was a child safely product it was Smyths policy not to give a refund! I am therefore expected to use a child SAFETY gate that is unsafe.
October 2022 by Mark Roe
It's a toy store, there's shelfs full of toys that you can buy. So yeah 5 stars
October 2022 by Jason W
Absolute shambles! Went to take a child?s tablet back which was never used as it was the worst tablet I?ve ever come across!!! The managers customer service wasn?t up to my standers! Don?t buy the child?s tablets from here!
May 2022 by Alicia Ashton
pre ordered a bed in January for April. Still no bed still no update and there phone is on to forward every person ringing. been ringing for two weeks still no answer. guessing they don't like customers. wouldn't bother at all
January 2022 by Laurie Kay
Two very friendly young men work here named Jamie and another guy, I've started collecting collectors items. He was so nice and knew exactly what he was talking about, recommended a new item that had came in. Really nice people work here especially Jamie. Hes a top lad very good customer service skills and served me and my boyfriend efficiently and in a friendly manner.
